CCTV Technical Support/Repair Resume West Chester, OH - Hire IT People

PROFESSIONAL SUMMARY:

10+ years managing an interoffice network comprised of Windows Server 2003 and Advanced Server with Active Directory, Exchange Server 5.0, Windows 2000, Windows XP, and Windows 7.
4+ years configuring and maintaining secured VTC networks, to include troubleshooting and conference scheduling.
Migrated a large existing domain running Windows NT 4.0 Server over to Windows 2003 Advanced Server.
Performed central - point help desk duties while stationed in Saudi Arabia and Pakistan, supporting user accounts, administration, and over-the-phone troubleshooting.

TECHNICAL SKILLS:

Technology and Tools: Avaya VOIP phone configuration Network hubs (fiber, ethernet) Desktop/laptop/printer configuration and troubleshooting Beta Software Evaluation Norton Antivirus Symantec Ghost Tandberg VTC Units ( series) ISDN, CAT 5 cabling (RJ - 45) Secure Telephone Units (STU-III, STE) MS Office 2003/2007 Word/Excel/Outlook Citrix TCP/IP LAN/WAN Windows 2003 Server, Windows XP, 2K, Vista, Windows 7 Exchange Server 5.0, MS XenApp, App-V Remote Desktop Basic Mac Support

PROFESSIONAL EXPERIENCE:

CCTV Technical Support/Repair

Confidential, West Chester, OH

Responsibilities:

Over-the-phone support for various models of CCTV DVRs/Cameras
Remote desktop support to assist with software installation
Break/fixed on RMA’d CCTV equipment, to include DVRs and cameras

Environment: Windows 7/Active Directory

PC Imaging/Deployment

Confidential, Portland, OR

Responsibilities:

Interviewed clients as part of pre-deployment asset discovery
Performed system data backups
Re-imaged 600+ desktop units for deployment
Deployed 600+ HP desktop units across multiple Kaiser locations

Environment: Windows 7/Active Directory

IT/Chromebook Distribution

Confidential, Portland, OR

Responsibilities:

Re-imaged 100+ desktop/laptop/Mac units
Assisted in organizing Apps4PPS Chromebook rollout
Distributed more than 600 Chromebooks at multiple school sites
Presented Chromebook first-use to PPS teachers

Environment: Windows 7/Mac/Chromebook

Help Desk

Confidential, Vancouver, WA

Responsibilities:

Provided Hardware and software support via phone
Maintained daily performance of computer systems
Responded to email messages for 15 customers per day
Installed, modified, and repaired computer hardware and software

Environment: WAN/LAN, TCP/IP, MS Office, Avaya

Desktop Support

Confidential, Portland, OR

Responsibilities:

Supported 600+ PCs/end users on-site and at various off-site locations
Daily Management of user accounts via Windows Server 2008 Active Directory
Managed job tickets and asset tracking through Web Help Desk software
Accessed off-site PCs utilizing SMS Remote Tools (troubleshooting/installs)

Environment: Windows Server 2008 Active Directory, SMS Remote Tools

Desktop Support

Confidential, Beaverton, OR

Responsibilities:

Provided desk side/over-the-phone support for 1100+ PCs/end users
Imaged and deployed an average of 4 PCs per day, and troubleshoot PC’s after deployed to ensure all were working properly
Daily configuration/maintenance of Active Directory for Enterprise Desktops
Setup and troubleshooting of VMware virtual desktop PCs (Wyse)
Utilization of Microsoft App-V for software installation over IP

Environment: Active Directory, Microsoft App-V

Desktop Support Analyst

Confidential, Portland, OR

Responsibilities:

Over-the-phone support for 100s of Confidential stores across the nation
Troubleshooting issues ranging from in-store Citrix PCs to secure VPN connections
Writing detailed ticket information and dispatching in a timely manner

Environment: Citrix, Active Directory, MS Exchange Server, MS Office Suite

Network/Desktop Support Technician

Confidential, Los Angeles, CA

Responsibilities:

Configuration of laptop computers for use on wireless (VPN) network
Dealing with customers at critical times in support process
Remote Desktop troubleshooting of customer issues

Environment: VPN, Avaya, Norton, Ghost Imaging

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Cctv Technical Support/repair Resume

West Chester, OH

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