Bilingual Program Specialist Resume Denver, CO - Hire IT People

Areas of Expertise

High Level Customer Service experience
Assist customers with requests of all levels and handled inquires around pricing, shipping, product availability
Selling through multiple channels (inbound sales, online, social media, managed reseller accounts)
Account management experience
Fluent in Spanish (read, write and speak)
Content creation for Social media
Marketing and Media relations experience
Adobe Suite, Microsoft Office Suite, G - suite
Lightroom and basic experience in photoshop
Understanding of social media analytics
Experienced working in a fast-paced start up environment
Far-reaching travel experience to 5 continents, excellent cross-cultural communicator
Excellent problem solver, ability to work with all types of people with ease

PROFESSIONAL EXPERIENCE

Confidential, Centennial, CO

Bilingual Operations Specialist

Responsibilities:

Resolved customer complaints/problems and provided follow up to customers
Product sales; B2B, international, online, in person, and would up-sell to current clients
Successful sales and relationship building through multiple channels
Sales lead generation and data entry
Assisted in direct marketing efforts including lead generation and follow up
Social Media Specialist for company, managed and created content for Instagram, Twitter and Facebook
Attended product tradeshows to demonstrate new product and generate sales leads.
Attended client meetings to help build rapport and go over customer needs
Quality control testing for products and all inbound shipments
Order management experience
Logistical and warehouse management for packages: fulfilled all orders, created shipments and checked in new inventory.

Confidential, Denver, CO

Bilingual Program Specialist

Responsibilities:

Managed an account/caseload of 65 pairs of volunteers and their mentees
Interview (In English and Spanish) mentors and children that would like to be in the program
Management of match development including activity planning, setting goals, check in calls and working through issues in their match
Identify matches who need additional support and implement strategies to improve mentoring relationship
Continuous documentation and case management for all matches in CRM system