Information Technology Systems Administrator Resume
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Mansfield, MA
WORK EXPERIENCE:
Confidential, Mansfield, MA
Information Technology Systems Administrator
- Hardware/software troubleshooting
- AD/DC Management
- Adding/removing users
- Changing/Resetting passwords
- Group Policy management - Basic level
- Ordering New IT Equipment/Computers
- Upgrading and replacing PC hardware
- Researching cost effective and efficient ways of bettering the department and company IT Infrastructure
- Interviewing and New IT Interns/Summer Help
- VMWare ESXI host Management
- Create new Virtual Machine’s:
- Testing Purposes
- Live Production
- Manage Servers hosted by Hypervisor (ESXI 5 at the time)
- Snapshot management
- Physical server, switch, rack setup/installation
- Imaging PC’s (Acronis)
- NAS/SAN management and purchasing
- XP to Windows 7 Pro Migration - Project manager
- Company wide Inventory management
- Product Keys
- PC Info, user, and device locations
Confidential, Chestnut Hill, MA
Information Technology Help desk Analyst
- Exchange Server Management
- Adding/Removing users
- Distribution Group management
- Active directory Management
- User account management
- “Members of”
- Password management
- Profile setup
- Imaging (Acronis) Company Computers
- IT Infrastructure Testing and support
- Print Server management
- Installing newly acquired Ricoh printers
- Managing existing Ricoh printers
- Unitrends DR Server implementation and management
- Managing Tenant PC’s (Provided by Company)
- Virus Removal
- Spyware removal
- Rebuild/Re-image if needed
- Managing and Deploying Anti Virus software (Kaspersky server) to domain PCs’
- License renewal
- Work with 3rd party IT Firm - IT Consultants in coming up with new IT Implementations
- Yardi/Payscan support and user management
- Office 2013 Standard (Not 365 yet) Support
- Providing IT Orientation to New hires in Company
- Dame-ware/Team Viewer Remote access for troubleshooting
- Rebuilding/Upgrading Company Computers
- Visiting remote sites for onsite troubleshooting
- Researching and proposing new ideas, practices, and policies for IT and CHR
- Company wide IT Inventory Management
- Backup Exec management
- Tape drive Backups
- Creating and deploying company documentation for:
- Loaned equipment
- New hires
- Upcoming Projects
- IT “Lottery” - Managed Company wide project
- Track-IT ticketing troubleshooting and user management
Confidential, Norwalk, CT
Technical Support Representative
- International Department (Justice League)
- Troubleshooting Confidential Devices Remotely
- Proprietary and non proprietary Linux commands (Back end)
- Remotely connecting to device terminal to address issues
- Solved (on average) 100 tickets a week
- Call/ticketing system support - Zendesk
- “Proactive Team” founder
- Performing pro-active tactics and updates as a team/department
Confidential,New York, NY
Technical Support Representative / Consultant
- Troubleshooting PC/Mac related Software/hardware issues
- Recommendations for new Company wide software changes/upgrades
Confidential,Pawling, NY
Information Technology Consultant
- Basic PC Troubleshooting