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Information Technology Systems Administrator Resume

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Mansfield, MA

WORK EXPERIENCE:

Confidential, Mansfield, MA

Information Technology Systems Administrator

  • Hardware/software troubleshooting
  • AD/DC Management
  • Adding/removing users
  • Changing/Resetting passwords
  • Group Policy management - Basic level
  • Ordering New IT Equipment/Computers
  • Upgrading and replacing PC hardware
  • Researching cost effective and efficient ways of bettering the department and company IT Infrastructure
  • Interviewing and New IT Interns/Summer Help
  • VMWare ESXI host Management
  • Create new Virtual Machine’s:
  • Testing Purposes
  • Live Production
  • Manage Servers hosted by Hypervisor (ESXI 5 at the time)
  • Snapshot management
  • Physical server, switch, rack setup/installation
  • Imaging PC’s (Acronis)
  • NAS/SAN management and purchasing
  • XP to Windows 7 Pro Migration - Project manager
  • Company wide Inventory management
  • Product Keys
  • PC Info, user, and device locations

Confidential, Chestnut Hill, MA

Information Technology Help desk Analyst

  • Exchange Server Management
  • Adding/Removing users
  • Distribution Group management
  • Active directory Management
  • User account management
  • “Members of”
  • Password management
  • Profile setup
  • Imaging (Acronis) Company Computers
  • IT Infrastructure Testing and support
  • Print Server management
  • Installing newly acquired Ricoh printers
  • Managing existing Ricoh printers
  • Unitrends DR Server implementation and management
  • Managing Tenant PC’s (Provided by Company)
  • Virus Removal
  • Spyware removal
  • Rebuild/Re-image if needed
  • Managing and Deploying Anti Virus software (Kaspersky server) to domain PCs’
  • License renewal
  • Work with 3rd party IT Firm - IT Consultants in coming up with new IT Implementations
  • Yardi/Payscan support and user management
  • Office 2013 Standard (Not 365 yet) Support
  • Providing IT Orientation to New hires in Company
  • Dame-ware/Team Viewer Remote access for troubleshooting
  • Rebuilding/Upgrading Company Computers
  • Visiting remote sites for onsite troubleshooting
  • Researching and proposing new ideas, practices, and policies for IT and CHR
  • Company wide IT Inventory Management
  • Backup Exec management
  • Tape drive Backups
  • Creating and deploying company documentation for:
  • Loaned equipment
  • New hires
  • Upcoming Projects
  • IT “Lottery” - Managed Company wide project
  • Track-IT ticketing troubleshooting and user management

Confidential, Norwalk, CT

Technical Support Representative

  • International Department (Justice League)
  • Troubleshooting Confidential Devices Remotely
  • Proprietary and non proprietary Linux commands (Back end)
  • Remotely connecting to device terminal to address issues
  • Solved (on average) 100 tickets a week
  • Call/ticketing system support - Zendesk
  • “Proactive Team” founder
  • Performing pro-active tactics and updates as a team/department

Confidential,New York, NY

Technical Support Representative / Consultant

  • Troubleshooting PC/Mac related Software/hardware issues
  • Recommendations for new Company wide software changes/upgrades

Confidential,Pawling, NY

Information Technology Consultant

  • Basic PC Troubleshooting

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