TECHNICAL SKILLS

• Epic Credentialed: ClinDoc, Rover and Stork
• Training
• Management

WORK EXPERIENCE

Epic Credentialed Trainer

Confidential

• Provide Epic training for nurses, Subject Matter Experts, and other clinicians remotely
• Manage classes of 2 - 24 students with various levels of computer proficiency
• Update and edit classroom curriculum, Tip & Trick sheets, Quick Start Guides, and Parking Lot
• Provide command center phone and ticket entry Tier 1 & 2 support during and after go-live implementation
• Manage end user Login Labs and Epic after-class access
• Train new Epic Trainers via one-on-one, teach-backs and role play
• Provide low performing Epic Trainers remedial training through class shadowing, co-training, and teach backs

Epic Credentialed Trainer

Confidential

• Provide Rover training for nurses, nursing care associates, unit clerks, and patient care technicians
• Manage classes of 2-20 students with various levels of computer proficiency
• Created Rover Tip & Trick sheets and updated class curriculum
• Provide at-the-elbow floor support during go-live implementation

Epic Credentialed Trainer

Confidential

• Provide ClinDoc and Stork training for nurses, unit clerks, and patient care technicians
• Manage classes of 2-18 students with various levels of computer proficiency
• Update Super User tip sheets and classroom curriculum
• Provide at-the-elbow floor support for nurses and ancillary staff during go-live implementation

Epic Go-Live Support

Confidential

• Provide Command Center Ambulatory phone support
• Logged tickets and routed calls to appropriate applications for support
• Provided remote first and second tier resolution support
• Train new hires on Epic ClinDoc and Stork applications

Epic Go-Live Support

Confidential

• Provide at-the-elbow inpatient Stork support for nurses, unit clerks, patient care technicians and educators
• Logged tickets and followed up with appropriate applications
• Provided reporting assistance to charge nurses, nurse managers and case managers

Epic Go-Live Support

Confidential

• Provide at-the-elbow inpatient support for nurses, unit clerks, technicians, case managers, and social workers
• Logged tickets and followed up with appropriate applications
• Provide one-on-one training for nurses, unit clerks, technicians, case managers, and social workers

Epic Go-Live Support

Confidential

• Provide at-the-elbow inpatient support for nurses, unit clerks, technicians and social workers
• Logged tickets and followed up with appropriate applications
• Provide one-on-one training for nurses, unit clerks, technicians, case managers, and social workers

Epic Go-Live Support

Confidential

• Provide at-the-elbow inpatient support for NICU
• Logged tickets and followed up with appropriate applications for support
• Provided one-on-one floor training for nurses

Epic Go-Live Support

Confidential

• Provide at-the-elbow inpatient support
• Logged tickets and followed up with appropriate applications
• Provided one-on-one floor training for nurses and ancillary staff
• Provided reporting assistance to charge nurses and nurse managers

Epic Go-Live Support

Confidential

• Provide at-the-elbow inpatient support for Stork (L&D, Postpartum, Antepartum and Nursery units)
• Assisted Lactation Educator, Nurse Supervisor and nursing staff with reports and on-the-spot training
• Logged tickets and followed up with appropriate applications for support

Epic Credentialed Trainer

Confidential

• Provide Epic upgrade classroom training for nurses
• Update and modify classroom lesson plans
• Provide at-the-elbow floor support for inpatient areas during upgrade implementation

Epic Go-Live Support

Confidential

• Provide at-the-elbow inpatient support for Stork units (L&D, Post-Partum, Antepartum and Nursery units)
• Assisted with ancillary staff in L&D areas
• Logged tickets and followed up with appropriate applications for support

Epic Go-Live Support

Confidential

• Provide Command Center phone support
• Provide inpatient application support
• Logged tickets and routed calls to appropriate applications
• Assisted callers with first tier resolution

Epic ID/Credentialed Trainer

Confidential

• Update and modify classroom curriculum
• Create Tip & Tricks sheets, manage Parking Lot Questions & Answers
• Liaison between builders and trainers regarding system issues and build concerns
• Point of contact for 21 ClinDoc trainers
• Zone leader for 2 hospital areas during go-live
• Provide Command Center and at-the-elbow floor support during go-live implementation
• Epic classroom training for new hire employees

Epic Credentialed Trainer

Confidential

• Update and modify curriculum for Chart Review class training
• Provide training for nurses, social workers, case managers, and specialty users
• Manage classes of 5-24 students with various level of computer proficiency
• Provide inpatient at-the-elbow floor support during go-live implementation

Epic Go-Live Support

Confidential

• Zone Leader for 2 units
• Provide at-the-elbow floor support and One-on-one on the floor training for nurses and ancillary staff
• Entered tickets, escalated critical issues and created “wish list” for optimization phase

Epic Credentialed Trainer

Confidential

• Provide coaching and training support to newly credentialed trainers via shadowing and co-teaching
• Provide training for nurses, technicians, and ancillary staff
• Manage classes of 5-20 students with various level of computer proficiency
• Provide at-the-elbow floor support for Inpatient and Stork

Epic Credentialed Trainer

Confidential

• Provide ClinDoc and Stork classroom training for nurses, unit clerks, and patient care technicians
• Rewrite, update and modify course curriculum and materials
• Manage classes of 2-25 students with various level of computer proficiency
• Participate in technical dress rehearsal
• Provide at-the-elbow floor support for Inpatient and Stork