OBJECTIVE

Information Technology professional seeking a career opportunity that I can apply my knowledge, experience, and technical skills to collaborate and innovate. Management, growth mindset, communication skills and personal values is also something I possess that I consider a value.

TECHNICAL SKILLS:

Software: Microsoft 365,Teams,Service Now,Vsphere,Solarwinds,Windows 2003,Windows 2008,Windows 2012,Windows 2016,Windows 2019,Cloud,HyperVisor,Redhat Linux,HP-UNIX/LINUX,UNIX,Exchange 2000/2003/2008/2012,Windows Vista/XP/2000/7/8,SharePoint,Citrix Xenapp,Microsoft outlook

Commercial: ,Forcepoint,Cisco Switches,T1 pier connection,SWAN Network,File servers,Viking Server,MS ISA Server,SUADPS,VERITAS Backup Exec/Express,Sybase/SQL/MSSQL,HUBS,SMTP,Packet shaper,LAN/WAN/VLAN,Active Directory,DNS,DHCP,Fiber Optic Cable

Web Development: Adobe,HTML,Hyperlinks

PROFESSIONAL EXPERIENCE:

Confidential

Senior System Engineer

Responsibilities:

• Supporting 20 facilities and over 1000 employees through HIPPA compliance throughout the Dallas Fort Worth Area.
• Building, migrating, managing, and monitoring at least 2,000 Confidential servers in multiple environments.
• Supporting Database systems used to store HIPPA compliant data for over 10,000 patients in the Dallas Fort Worth area.
• Managing high priority and escalated cases, including change management and working with subordinates to maintain multiple client environments. self - help knowledge bases and documentation, typical requests and incidents, resolutions, and work-around procedures.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Perform regular security monitoring to identify possible intrusions.
• Configure and administer daily backup operations through 3rd party Plexus One Team hosted environment.
• Administer patch management for serversand end point devices such as windows 2008 to windows 2019 VM servers.
• Upgrade administrative tools andutilities used by clients at facilities that may be audited and out of date.
• Utilizing ManageEngine’s AssetExplorer Desktop Central to manage assets in clients environment.
• Advanced Active Directory clean up, Group Policy and email management using O365.
• Supervising theadministration of systems and servers related network to ensure availability of services to authorized users through request to access specific data, files, servers, workstations, and software.
• Troubleshooting malfunctions of network hardware and software application to resolve operational issues and restore services.
• Create and maintain blueprints/guidelines for deploying, maintaining, and troubleshooting our cloud environments. Automate monitoring, processes and procedures.

Confidential

Data Management Specialist / Linux Systems Administrator

Responsibilities:

• Supported a team of developers and data management specialists that provided data tokenization services for server related applications in the environment. Responsibilities included web server configuration changes, application containerization for testing application solutions including writing or maintaining automation scripts to improve backups, maintenance and security for a data security product called Protegrity.
• Providing Confidential vSphere and Red Hat Enterprise Linux 6 and 7 systems administration support to the team to advise on what backups are taking place from an infrastructure stand-point and what would be necessary for the team to understand how to properly secure the Protegrity security appliance.
• Monitoring logs using Splunk Cloud mainly for Protegrity servers supporting the application including failover servers running San Antonio and Plano for any system level or application level errors.
• Supporting BASH and Python automation scripts that provided backup for the configuration of Protegrity running in a Confidential environment including other miscellaneous maintenance tasks.
• Configuring RHEL 6/7 servers running Apache HTTP Server 2.2 with SSL and WSGI modules to host Python Flask applications that supported Protegrity data analysis for reporting.
• Setup an Ansible control station on my local system to push package installations, upgrades and configuration changes for Docker images of mainly CentOS 6 and 7 builds running in containers being hosted in a development environment.
• Created Docker images of CentOS 6 and 7 customized as web servers for application testing which included Python code written by the Developers on my team before deploying to production servers in the environment.

Confidential

System Administrator

Responsibilities:

• At DISD my daily routine task as a Confidential sysadmin are applying problem management and defect prevention practices. Building Windows 2016, 2012 and 2008 R2, Linux Red Hat Ubuntu servers in my current environment. Using the platform Confidential 6.7 in a DEVOPS environment.
• Working as a part of a team and cooperate with global teams. Partnering with system administration teams to migrate physical servers to virtual environment. Performing day-to-day administration of virtual environment. Project management knowledge.
• Resources planning, operations and cooperation on application of projects for continual environment and procedures improvement. Develops patching and backup support for all systems with Application Support Services. Assists in the creation of quality processes including templates, snapshots, and automation.

Applications Engineer

Responsibilities:

• As an application engineer I oversee the design, configuration and maintenance of all network monitoring tools. Maintaining a highly reliable network infrastructure. Installing network management tools and implementing the tools across the network. Managing alerts on switches, routers, and access points within HP IMC and Solarwinds.
• Model and configure relevant traps, triggers and thresholds. Including generating monthly reports for incoming and outgoing bandwidth. Working with others to install, maintain and configure devices such as switches, UPS and routers. Troubleshooting to resolve issues with DISD networks of over 280 elementary, middle and highschool.

Confidential

System Administrator

Responsibilities:

• As a system administrator at Confidential I perform nightly updates to windows in a DEV/OPS environment. Build, clone and snapshot creation/deletion and restore of servers using PS scripts. Maintaining hardware at the in-house NOC/ data center.
• Providing admin support for desktop employees via telephone, email, virtual, or face to face. Working with fellow system administrators to modify current monitoring tools such as ICINGA and Solarwinds. 3PAR HP tape backup library administration nightly. Monitoring and reacting to server utilization/ consumption trends, and solve when resource utilization/consumption affects service performance.

Confidential

System Administrator

Responsibilities:

• At Confidential Solutions I provided Confidential administration including building new VMs, cloning existing VMs, and snapshot creation/deletion. Monitoring backup jobs. Add, move, and delete servers and environments from backup schedules. Monitor system state through Solarwinds.
• Address and resolve basic incidents and business requests; logged all incidents and requests; escalated and engaged other service resources to resolve incidents that are beyond the scope of their ability or responsibility. Completing monthly patching cycles on windows 2012, Linux and Unix servers every Tuesday.
• Creating a positive customer support experience and building strong relationships, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. Provided after hours and on-call support as needed. Provided desktop support to employees and clients.Provisioned, maintained, and removed security privileges for users of systems utilizing Active Directory.

Confidential

IT Engineer

Responsibilities:

• I am responsible for ordering and building the servers (oracle database server, Application server, Fax server) to operate in their environment 24/7. Every server and workstation requires us to install oracle for workstations and servers.
• This also involves setting up VPN connections to our clients so that they can receive electronic prescriptions from one of our datacenter servers to their database server. Confidential also uses an App called iMedtablet via Ipad, I support this application by setting up anywhere from 6 to 10 HIPPAA complied ipads. I also travel to the facility to be sure they have the right wifi and network to support iMedtablet.
• I support 4 Confidential servers at our datacenter, 6 dell servers and 3 terminal servers that specific clients use. In the office I support out day to day network which entails 6 Confidential servers, 25 windows/ Linux/ Unix based servers (primary DC, backup DC, Exchange 2013, Active directory, Accounting, Database, IIS, DNS primary and backup and a host of other servers that keep the business constantly running). 2 500x watch guards, cisco ASA router, and 2 cisco 5505 switches. As a collateral duty I help tech support with the trouble calls that they may not know or need a little IT assistance with. We also have employees that work in various locations across the country that I am responsible for supporting.
• We use Lync 2013 to communicate effectively amongst out of town employees and clients that we support.

Confidential

Network System Administrator

Responsibilities:

• As the Network System Administrator of Confidential I am responsible for the day-to-day operation of an organization’s computer networks. Organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.
• I support 3 offices (Texas, New York and Las Vegas) over 100+ loan underwriters, forensic science underwriters, auditors and data entry employees by implementing loans in our Linux server using Linux commands; loans are received by banks such as Citi, Bank of America, Chase, and Dutch banks.
• I am also Help Desk Support for all 3 offices weather its face-to-face, phone or remotely via Logmein123. I am on call 24/7 and often relied upon to work with the President after hour and on the weekends to enter loans in our Linux server via putty. I maintain the active directory accounts of 6 different groups creating new employees, disabling resigned employees accounts, and also creating email accounts in exchange 2008.

Confidential

Field Service Engineer

Responsibilities:

• I am IT support for Winston Private School. Managing 2 computer labs and 90 classrooms with " desktop Mac PC's running Mountain Lion Operating System. When new students, teachers, administration arrive or depart I build active directory accounts within the schools Exchange Windows server. Also resetting their password, solving Mac users help desk tickets, hard drives, broken screens, disk drives, usb, Lan connections etc. Supporting software programs such as Adobe reader, Adobe photo shop, guitar pro 6.0 music classes, Maxon 4-D for 3-D workshop classes and many more.
• Advanced Beauty System is a Walmart supported beauty supply. I support their staff in setting up new users, responding to Toss trouble tickets, Cisco VNP, Adobe reader etc. IT tech support for 31 Power Mac G5 towers and 62 24 inch monitors. Resetting their password, solving Mac users help desk tickets, hard drives, broken screens, disk drives, usb, Lan connections etc.

Confidential

Help Desk Supervisor - Fort Eustis, Virginia

Responsibilities:

• Assisting soldiers through Life learning courses, advancement courses, training courses etc. Receiving 60 to 100 phone calls on a Cisco IP phone. Resolving over 40 trouble tickets a day using the RightNow CX trouble ticket system. Responding to soldiers’ life decisions concerning rank, family, job titles, location etc. Trouble tickets consist of content errors for test scores, suspended courses, internet access protocol, web browser issues, unsuccessful test scores.
• As a supervisor I monitor phone calls of the other Help Desk techs, handle difficult/ frustrated soldiers, and assigning emailed trouble tickets to techs. This position is really about helping the soldiers through life training courses that are fighting for freedom overseas. It is an honor to be a Help Desk Supervisor in support of the United States Army. iYogi October 30 (Contract work I do at my own leisure)

Confidential Services

Network Administrator

Responsibilities:

• As an on-site technician I support military bases with Wi-Fi service called GoWifi. Installing Mikrotik, Cisco, and NetGear routers. Throughout the day my position requires me to monitor 15 military bases, 500 Cisco routers, and over 2,000 access points using trouble call software such as NetNearU, TrackOS, What’s Up Gold, and Confidential .
• Installation periods consist of punching down phone lines on 66 blocks to install access points from LAN drops. Running and crimping Cat5e cable throughout the 3 to 6 story military barracks facility. I am on call 24/7 to perform helpdesk service calls per access points, power outages, modems, routers, switches, DSLAMS, 66 Blocks and quality of service checks with end users.Installation & Service Technology