PROFESSIONAL SUMMARY:

• I’m a customer service winning professional with 15 years of experience in the I.T. field.
• Throughout my career, my skills have advanced progressively to include helpdesk & desktop support, network & server administration, and infrastructure & LAN/WAN services in environments such as casinos, healthcare, and government.

TECHNICAL SKILLS:

Operating Systems: Windows XP, Windows 7, Windows Server 2000, 2003, 2008/2008r2, Linux Fedora, Ubuntu, Red Hat, CentOS;

Hardware: Dell and HP rack and blade servers, Dell Power Connect Switches; Cisco 55xx ASA, Cisco ASR1004 & 2900 series routers, Cisco 6500, 4500, 3750, 3550 Switches, Linksys SFE2000 PoE switches; Aironet wireless access points, Tandberg Video Conferencing devices; Dell/IBM PCs and Laptops, Printers, multi - function devices and other peripherals.

Software: Microsoft Office, McAfee and Symantec A / V, Putty/SSH, Solar Winds Network Performance Monitor and IPAM, HP Open View and Network Node Manager, ManageEngine s OpManager, Virtualbox, VMWare, ESX, and ESXi, BMC Remedy and Footprints, Windows Deployment Services

Protocols/ Services: DHCP, DNS, TCP/IP, RIP, EIGRP, OSPF, BGP, FTP, TFTP

WORK EXPERIENCE:

Confidential

Helpdesk Technician / Support Analyst

Responsibilities:

• Troubleshoot FAA Windows XP / 7 / 8 PCs & laptops, FAA applications, network/VPN connectivity, peripheral and Apple Mobile device issues.
• Applications used daily include Remedy ticket software, IBM Lotus Notes & NexGen apps, MS Active Directory/Office 2010/2013/Outlook/Lync.
• Coordinate with Tier II and Tier III support teams to ensure tasks completed to customer needs/satisfaction.
• Currently hold Public Trust government clearance for this position.Support the data center virtual and physical file, print, and application servers. Experience with Dell OME, VMWare, ESX, and ESXi.
• Monitor the LAN and remote sites’ network devices and performance using Solar Winds Network Performance Monitor.
• Configure, test, install, and troubleshoot issues on Cisco 4500, 3750, 3550 switches. Linksys SFE 2000PoE switches.
• Manage wireless network using Aerohive Wireless Mgmt suite, configure and manage Aironet devices.
• Responsible for administering Active Directory user accounts, groups, folder shares, rights & access and Group Policy.
• Manage Windows Deployment Services (WDS) server. Create and modify laptop and PC images using Microsoft Deployment Toolkit.
• Perform troubleshooting and problem resolution on issues escalated by Tier I support.

Confidential

Technical Specialist

Responsibilities:

• Support the FAA Research & Development, Testing & Integration, and Next Generation Prototyping (NexGen or NPN) laboratory networks.
• Complete requests for new labs to be connected to the new NPN network, migrate existing labs from old R&D/T&I networks to the NPN network.
• Configure, test, install, and support equipment - Cisco Catalyst & IOS switches, Cisco 5500 series ASA, Windows Server 2003, 2008/2008r2.
• Create ASA firewall security policy definitions as requested/required.
• Build fiber cable black boxes and terminate fiber cables for relocation of NOC.
• Trace, flash and patch fiber cables and panels to extend network connectivity.
• Maintain the Solar Winds IP Address Manager SQL server, database and website.
• Held Public Trust government clearance for this position.

Confidential

User Support Technician II

Responsibilities:

• Install, configure and troubleshoot Windows XP, Windows 7, IBM Lotus Notes & NexGen messaging apps (Sametime), MicrosoftOffice 2003/2007/2010 , Safeboot pre-boot encryption application, “FAA-centric” software and custom FAA applications on PCs and laptops.
• Respond to customers’ Computer/Printer/Network Connectivity issues and assist/troubleshoot as needed by phone, remote control or desk side
• Responsible for tagging devices (PCs, printers, etc.), updating the SW license and HW asset DBs, and completing required documentation
• Experienced with Remedy helpdesk ticketing software.
• Held Public Trust government clearance for this positionIn addition to regular duties
• Safeboot Database Administrator
• FRAC Support Lead (FRAC - VPN for FAA remote users/telecommuters)
• Member of FAA Software Release Mgmt team

Confidential

Technical Lead

Responsibilities:

• Assist and advise NSC agents in troubleshooting, processes and procedures.
• Troubleshoot FAA Windows XP PCs & laptops and peripherals, FAA applications and network/VPN connectivity.
• Assist clients by using Dameware remote control application, phone, and e-mail.
• Coordinate with Tier II and Tier III support teams to ensure tasks completed to customer satisfaction
• Experience with Lotus Notes, NexGen applications, BMC Remedy helpdesk ticketing software.
• Held Public Trust government clearance for this position

Confidential

Independent Contractor

Responsibilities:

• Assessment of current network and computers physical and logical condition (Operating Systems versions,patches/upgrades, A/V and A/M, software and applications.
• Research, evaluate and recommend equipment and configurations for new SOHO LANs and Wireless LANs.
• Suggest hardware or software upgrades and patches as needed.
• Configure and install said equipment and get client network up and running
• Configure LAN security through local router and wireless encryption.

Confidential

Network Engineer

Responsibilities:

• Installed new Dell 2950 servers and migrated approximately 300 users to new domain from Win9x to increase performance and security.
• Configured and deployed 15 new Dell Power Connect Gig switches to improve network performance
• Provide daily support of desktop, server, and network issues for the Township of Edison, N.J. including 911 Emergency Call Center,internal police, fire, and municipal departments, as well as remote sites for EMS, Firehouses, Child Recreation and Senior Center.
• Use Dictaphone system to archive emergency 911 calls (Police, EMS, Fire dept.).
• Created and monitored server backups using BrightStor ARCServe

Confidential

LAN/WAN Engineer

Responsibilities:

• Project Lead for planning, configuration, installation and support of Tandberg data center, conference room, and desktop video conferencing devices
• Support Atlanticare Regional Medical Center (ARMC) local, Wide Area and Wi-Fi networks.
• Support ARMC client, Atlantic Medical Imaging (AMI) desktop, printer and LAN/WAN issues.
• Configure, install and support Cisco routers, Cisco IOS and Catalyst switches, and Aironet wireless access points.
• Initiate and coordinate installation of new lines with service provider at new locations. Generate trouble ticketswith service provider regarding circuits at existing sites.

Confidential, Atlantic City, N.J

Network Technician

Responsibilities:

• Upgrade entire “Point of Sale” network including cabling, Cisco switches, touch screen POS terminals and kitchen laser printers
• Setup and install Cisco 2900/3550 series switches where needed to expand and improve network performance.
• Troubleshoot network connectivity and assist PC Techs with network issues.
• Support IBM 760/780 AS/400 Eservers, Dell 4200 Servers.
• Troubleshoot AS/400 client, PC, printer and application issues.