SUMMARY:

• I have up to 10 years’ experience in IT systems & desktop support. I’ve worked on multiple Windows 7 migration projects, and server system implementations.
• I’m versatile with hardware and software attributes for Windows and Linux based systems.
• I’ve been lead on projects for POS system upgrades, as well as ALOHA and reimaging of different machines.
• Also dealt with various projects involving SQL server database programming I have limited knowledge but I’m able to progressively master the database coding.

TECHNICAL SKILLS:

• Logistical forensics for product movement in the cycle of Goods Flow, pricing, & product placement using Attachmate Reflections system
• Macro - managing skills as well as payroll and scheduling of employees
• MS Office 2003, 2007, 2010, Adobe Photoshop CS5 & Java & C++ Coding
• SQL server Database, Access database programming & Kronos Scheduling
• Windows XP, Vista, 7, 8, Linux Red Hat, Unbutu, UNIX & Dos
• A+ Certification & MS office 2007, 2010, Office 365, One Drive & Azure
• AVAYA VOIP & CISCO VOIP Programming of desk phones
• PBX server wiring of Pots lines and virtual fax lines

PROFESSIONAL EXPERIENCE:

Confidential

Microsoft Office 365 Concierge Tech

Responsibilities:

Working with Microsoft support helping troubleshoot issues with Office 365 suite and portal, as well as provide further guidance to accessing needed tools and setting up different domains for Sharepoint sites hosting and internal sharing. I've supported various systems and programs such as synching Active Directories to the office 365 cloud by instructing users on the synching capabilities through using Azure AD and Sharepoint to properly map drives and synch up accounts to the cloud. I've supported all office programs from 2010 to 2016 as well as help them maintain user's access roles and privileges through the office 365 portal. I also used such tools as the LMI, SARA, OFFCAT and registry cleaner to fix various issues on multiple platforms, such as Windows 7, 8, 10 & MAC OS X and higher. Dealt with the Parature ticketing system and RAVE to assist the customer and document steps as well as append their interactions to their account for future troubleshooting records. I also worked on cases through IVR in Genesys taking calls from various business administrators and end users to help with basic billing and subscription questions.

Confidential

Help Desk Tier II

Responsibilities:

Remote support for user’s with MS Office, Hyperion, Sharepoint, MS Office 365, Micro J, Docu Sign, and Shore Tel VOIP Phones. Also did basic troubleshooting through remote assistant and Dame Ware mini desktop support. Helped various user trouble shoot through issues in their remote CITRIX sessions. While working on tickets we used Service Now to track tickets and Protiviti for phone support. Also was supporting One Drive access as well as Office 365.

Confidential

Desktop Support \ Remote Helpdesk

Responsibilities:

Changing profiles of user’s and repairing them to solve outlook enterprise vault issues as well as maintain personal folders used and linked through PST files. I was also tasked on maintain and regulating the capacity of user’s PST files and shared drive capacities. I’ve also rebuild IBM Lenovo Laptops & desktops as well as rebuild HP servers to reprogramming CISCO routers and switches.I’ve supported all the medical applications such as ONEVIEW, Valor, Avaya 1 Agent, and LYNC communicator. I’ve supported many applications as well as setup many printers and servers. I’ve also was tasked to re-rack and decommission most of various sites servers as well as setup configuration for new printers IP addresses and functions. Also had worked on projects for AVAYA upgrade to CISCO by changing the applications for the IVR and updating the PBX server to accommodate the new system requirements for CISCO VOIP phones as well as port each new extension with the necessary needed lines.

Confidential

Desktop Support

Responsibilities:

Win 7 Migration and MS office 2010 I was tasked to reimage machines and start the initial builds of new machines, as well as provide software support for specific company oriented programs as well as provide training. As well as rebuild machines and troubleshoot hardware issues, such as replacing motherboards and memory, to resetting a motherboard through the CMOS battery and upgrading its drivers & firmware.

Confidential

IT Systems Specialist

Responsibilities:

Working side bysidewith logistics aswellas all myIT duties, with logisticsI help run the dailyreports as well asthe weekly,I help with inventory by investigating existing discrepancies.I also worked in various different departments when needed such as Facilities, Recovery, Self - Serve Sales & assisting with payroll audits and invoicing. Help maintain Macro access database reports but updating the scripts and code as the Unix based system MHS updated by either adding columns or creating new fields in the database.

Confidential

IT System Specialists

Responsibilities:

I was to helpmaintain all Confidential systems byhelping coworkers withforgotten passwords or locked out from the system, I also upheld projects that came along such as Storepoint changeover from ALOHA, new SGF system P3,server migrations of MHS &Storepoint as well as others, providing training on all the various systems for new Confidential coworkers, as well asstill help with all my self-serve coordinator duties. Setup the new SGF mobility scanners using Datalogic infrared scanners connected to the WIFI through Mac authentication setup connected to the Unix database systems. Configured POS systems for the registers to work with the new pin pads and upgrade the old IBM hardware as needed based on any devices that failed, such as printers, keyboards, scanners, main CPU & ETC.