SUMMARY:

• An Innovative I.T. Desktop Specialist with significant experience in supporting complex I.T. Infrastructure and Technology centers
• The ability to maintain, orchestrates, configure, manage, and support a wide variety of network technologies.

TECHNICAL SKILLS:

Software: MS Office - Outlook 2000, 2003, 2007, Xen-Citrix, Lotus Notes, Refreshes, Data Migration Imaging- Ghost, Ghostcasting (pxe-network), Altiris, RoboCopy MS Office Suite:, XP (32 and 64 bit), Vista (32 and 64 bit), Windows 7, Macintosh OS 6.0 - 10, X-Serve, Driver Installations-Updates Firewalls: Avirus, AVG, Norton, McAfee, LIS, HL7 & 360 care, Adobe Acrobat, Adobe Photoshop, Encryption Software - PGP/PointeSec, CheckPoint, MS Steady State Asset Management-Altiris, HP OpenView Firewalls: Avira, AVG, Norton, McAfee, Comodo. Anti-Virus: Norton, Symantec, McAfee, AVG, Avira, Comodo Anti-Spyware and Malware: PC Tools Spyware Doctor, Super, Spybot, AVG, WebRoot Spy Sweeper, LavaSoft. SLA & Ticketing: Remedy ITIL and Remedy (previous versions)TriActive/UniCenter/Heat/Peregrine(HP OpenView)/Heat. Build/Rebuild, PCI sound cards, PATA, SATA, SCSI (fiber/SCA/LVD,II-III), Raid Levels 0, 1.5, Small SAN, Build, Repair, Maintenance, Replace, Break-Fix, Security PCI Cards, Blackberry-PDA Support, Laptop/Desktop/Workstation/Server/Tablets/Scanner/ BarCode/Printers dot matrix, ink, laser, local, mapped, print servers, network printers Hardware (continued) NIC, Hard Drive Installation, Recovery, and Replacement, Memory, Motherboard replacement, Power Supply, DVD, CD-ROM Replacement-Installations, SCSI Host PCI Cards, Video cards, Xserve G5 & G4 Laptop-Desktop-Server-Workstation, Printer installations\static IP configurations

Networking: Wireless N, G+, G, A, B, LAN/WAN Routers, Switch, VPN (cisco, varc), Managed and Unmanaged Switches, Hubs, Firewalls, Cisco (basic), 3Com, TCP/IP, Active Directory Static IP and DHCP IP, Static Printer Servers - Servers, DNS, Cable Management, LAN drops installing and testing Remote Desktop: Windows XP, DameWare, TCP/IP, Connectivity Troubleshooting. Reset Passwords-Assign Active Directory, Installation, Recovery, and Replacement, Memory, Motherboard replacement, Power Supply, DVD, CD-ROM Replacement-Installations, SCSI Host PCI Cards, Video cards, Xserve G5 & G4 Laptop-Desktop-Server-Workstation, Printer installations

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Admin Support

Responsibilities:

• Supported network which included server as well as Windows 7 desktops and laptops
• Responsible for alerts and downages as well as backups and data recovery
• User installations and troubleshooting
• Procurement of hardware and software
• Daily backups and restores as needed
• Responsible for Imaging and Re-Imaging Workstations, Laptops, and Servers with installs, domain name and data migrations
• Multi-tasking in troubleshooting Tier 1, 2, and 3 issues, escalations and reconfigurations
• Configuring IP phones (cisco), network troubleshooting and network connectivity
• Diagnosing hardware and resolving software incompatibility issues and patches
• Wireless and Wired LAN support, AD, ASD, DNS, VPN client issues, racking and cable management, asset management, ordering and shipments
• Active Directory and IP management of addresses
• Operating Systems and configuration, creating, updating, and managing Images / Re-Images
• Onboarding New Hires and Contractors
• Familiar with security systems such as Symantec, McAfee, CommVault. Malware/Spyware protection
• Server maintenance, asset management, Office 2003/2007 support, PointSec/CheckPoint
• PGP encryption-decryption, Oracle, hardware/software installs, servers, desktops, workstations, Remedy, SOL (Lotus Notes), Manage Now, TrackIT, Heat, HP OpenView (peregrine) for Asset Management, scripting, registry editing.
• Macintosh support and configuration, extensive Refreshes for over 4000 end users from C-Level to standard employees. Hardware Installations and configurations

Confidential, Texas

Technical Coordinator/Desktop Support Specialist

Responsibilities:

• Manage and assign all deployments, service calls, ticketing, parts, resolution of hardware-software installations and updating, assign refreshes-migrations, password resets, active directory, VPN, Remote Desktop, drive mapping, networking, Imaging, manage and assign break-fix to technicians, DNS, CICS, connectivity issues, Workstation, Desktop Printers, Manage SLA, Hardware and Software upgrades.
• Deploying Refreshes with Replacements and Data Transfers for over 7000 employees at over 230 City Sites including Mayor’s office, Fire Department, 9-1-1, C-Level, utilizing PXE w/Ghosting, Configuration Manager with ASD for Refreshes and Replacements and also asset management with Remedy

Confidential

Systems Analyst

Responsibilities:

• Active directory, remote desktop migration, manual push-pull migration, break-fix, encryption assign-designate, upgrades, hardware-software installation and maintenance. Robocopy migrations.
• Assigning and reassigning computer names and addresses. Assist users in troubleshooting, remote desktop, and configuration. Replacement-Refrehses-Rollouts to more than 3000 end users.
• Confidential Asset Management including, ticketing, and management database software manipulation and assigning.

Confidential

Systems Analyst/Technician

Responsibilities:

• Responsible for Imaging and Re-Imaging Workstations, Laptops, and Servers with installs, domain name and data migrations, HP OpenView (OVSD/Peregrine) ticketing assigning, resetting passwords, Altiris (database), and Break-Fix. Imaging with Robocopy, Ghost, and Altiris. Deployment - Replacements - Refresh using imaging for use in defense computers.
• Train new hires in AD, Domain and Imaged Migrations.
• Set up, configure and reset VPN, Domains, Remote Desktop, Push/Pulling manual data, PST, Outlook, DOS programs, Web Server Programs, and manual Data pulls from Legacy to New Systems.
• Hardware and Software Repairs, Installation, Maintenance,
• Data Recovery, User Support, Working alongside with Vendors and other Confidential Technicians. Remote Desktop, Phone Support.

Confidential

Site Leader/Technician

Responsibilities:

• Traveling throughout The United States, Puerto Rico, Hawaii, and Virgin Islands to Homeland Security Sites installing new systems, refreshing, fixing, imaging/re-imaging workstations, laptops, installing/de-installing Novell systems, assigning domains and AD migrations, ticketing with Dell’s own system and data wiping
• Networking with hubs, switches, and assigning leases. Nationwide Refreshes of DHS sites using Dell workstations, laptops, desktops.
• Responsible networking connectivity, AD Domain Names and Migrations, Password and Password Resetting, Push/Pull Migration utilizing Dell’s custom DHS-designed high security software.

Confidential

Manager/Supervisor

Responsibilities:

• Monitored all service calls and dispatched them to the Technicians. Serviced all clients with monitoring of all operations at their worksites.
• Designed and constructed systems, networking, services, and maintenance around the client’s needs.
• Refreshes with Ghost migrations. Remote Desktop and manual data transfers
• Built, installed, configured, and maintained workstations, servers, and tape backup systems.
• Oversee Technicians at Client’s Sites; Order all new parts, peripherals, and systems when legacy systems were salvageable.
• Organizing with client’s security persons and preparing/planning to work, maintenance, and fix issues after working hours and on weekends.

Confidential

Lead Technician Level 4

Responsibilities:

• Instructed Level 1-3 Technicians on refreshes, rollouts, push/pull data migrations, PST-Outlook files
• Server repair with software and hardware, basic networking and connectivity, Remedy, Domain names, Password Resets, and basic Hardware/Software break fix common issues
• Robocopy and Ghost migrations. Replacements and Refreshes with Ghost images, also asset management used for end of life warranties.