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Field Support Specialist Resume

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Sacramento, CA

SUMMARY:

  • Provides for rapid new skill acquisition.
  • Enhances versatility.
  • Facilitates assisting coworkers.
  • Advanced electronics knowledge.
  • Enhances instrument maintenance.
  • Provides substantial cost savings.
  • Extensive analytical chemistry experience.
  • Liquid and Ion Chromatography.
  • Gas Chromatography.
  • Mass Spectrometry and NMR.
  • FTIR, AA, and UV/Vis spectroscopy.
  • Expert grasp of information technologies.
  • Experienced writing publications and reports.

PROFESSIONAL EXPERIENCE:

Confidential, Sacramento, CA

Field Support Specialist

Responsibilities:

  • Repaired and maintained laboratory equipment.
  • Calibrated instruments such as balances and measurement devices.
  • Performed troubleshooting and maintenance of analytical instruments including GC and UPLC.
  • Supported laboratory information systems including Waters Empower and Agilent Chemstation.
  • Trained new employees.
  • Provided customer service.
  • Responded to customer concerns.
  • Provided sales information to customers on the services provided by PCS.

Confidential, Salt Lake City, UT

Analytical Chemist

Responsibilities:

  • Applied scientific principles and practices to chemical analyses for OSHA regulatory purposes.
  • Analyzed air samples on sorbent media using OSHA and EPA sampling and analytical methods.
  • Analyzed bulk substances of unknown composition in solid, liquid and gas phases.
  • Created new analytical methods for substances when pre - existing procedures were not available.
  • Complied with and proposed improvements to the quality system and laboratory procedures.
  • Operated instruments including GC- FID, GC-ECD, GC-NPD, GC-MS; HPLCUV/Vis, and LC/IC.
  • Utilized Waters Empower, Agilent Chemstation, and Dionex Chromelion for data analysis.
  • Maintained analytical instruments.
  • Performed basic maintenance such as replacement of consumables and routine cleaning.
  • Performed advanced maintenance such as refurbishing of instruments and repair of circuit boards.
  • Assisted Materials Failure Investigation Team and authored of several final reports. Notable examples are:
  • An incident where hydrogen gas accumulation caused a tank filled with hydrochloric acid to explode. A micro -scale laboratory test under carefully controlled conditions provided data allowing me to calculate that explosive concentrations of hydrogen could accumulate in less than 18 minutes.
  • An incident where an explosion occurred while compressing an experimental fuel gas into a storage tank. Examination of their equipment and GC-DID analysis of its products under strict safety protocols provided sufficient data to definitively establish that the gas was a stoichiometric mixture of hydrogen and oxygen, hazardous to compress, and subject to hydrogen safety regulations.
  • Co-authored “Exposure of unsuspecting workers to deadly atmospheres in below-ground confined spaces and investigation of related whole-air sample composition using adsorption gas chromatography”.
  • Performed miscellaneous projects and duties.
  • Trained new employees in the quality system, as well as laboratory and analytical procedures.
  • Provided technical support for laboratory information systems to other analysts.
  • Testified in court in support of OSHA investigations.

Confidential, Kent, OH

Graduate Assistant

Responsibilities:

  • Instructed classes for undergraduate physics.
  • Graded student homework.
  • Held office hours and assisted students with learning the course material.

Confidential, Medina, OH

QC Lab Technician

Responsibilities:

  • Performed testing on labels and adhesives to ensure compliance with Six Sigma guidelines.
  • Analyzed results and performed calculations such as ANOVA using Minitab.
  • Analyzed competitors’ products using FTIR, GC, and Instron instruments.

Confidential, Sacramento, CA

Student Assistant

Responsibilities:

  • Designed a remote data telemetry system.
  • Utilized T1 and Frame relay links to communicate with server in DMZ.
  • Autonomously collected data from three remote monitoring stations. Stations reported;
  • Total Organic Carbon and Dissolved Organic Carbon by wet oxidation.
  • Total Organic Carbon and Dissolved Organic Carbon by IR combustion analysis.
  • Dissolved ions such as Chlorine, Bromine, and Iodine by Ion Chromatography.
  • Utilized Campbell Loggernet server running in DMZ.
  • Stored data in an Oracle database.
  • Created a real time QC model to semi-autonomously check real-time data.
  • Implemented with Oracle database rules.
  • Created empirical rules derived from interviews with experienced staff and statistical modeling.
  • Published “Real Time Data Forecasting Weekly Report”.
  • Distributed in PDF via email.
  • Used linked MS Publisher and Excel documents to facilitate rapid publishing.
  • Utilized database queries in Excel to automatically retrieve data.
  • Linked Excel and Publisher templates for fast and accurate document publishing.
  • Integrated expert analysis of the data by experienced staff members.
  • Completed entire publishing process including editing in less than 3 hours.

Confidential, Sacramento, CA

Student Assistant

Responsibilities:

  • Designed and implemented instrumentation for nondestructive geophysical testing.
  • Maintained and repaired geophysical testing equipment.
  • Operated geophysical testing instruments including ground penetrating radar, seismographs and magnetometers.

Confidential, Sacramento, CA

Lab Assistant

Responsibilities:

  • Performed chemical analyses of solvents, etchants and other solutions in a manufacturing environment.
  • Utilized AA, FTIR, and UV/Vis spectroscopy, titrations, colorimetry and other methods.
  • Maintained process solution baths as per established guidelines based on results of laboratory analyses.
  • Diagnosed and corrected problems and defects in the manufacturing processes based on results of analyses.

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