Field Support Specialist Resume
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Sacramento, CA
SUMMARY:
- Provides for rapid new skill acquisition.
- Enhances versatility.
- Facilitates assisting coworkers.
- Advanced electronics knowledge.
- Enhances instrument maintenance.
- Provides substantial cost savings.
- Extensive analytical chemistry experience.
- Liquid and Ion Chromatography.
- Gas Chromatography.
- Mass Spectrometry and NMR.
- FTIR, AA, and UV/Vis spectroscopy.
- Expert grasp of information technologies.
- Experienced writing publications and reports.
PROFESSIONAL EXPERIENCE:
Confidential, Sacramento, CA
Field Support Specialist
Responsibilities:
- Repaired and maintained laboratory equipment.
- Calibrated instruments such as balances and measurement devices.
- Performed troubleshooting and maintenance of analytical instruments including GC and UPLC.
- Supported laboratory information systems including Waters Empower and Agilent Chemstation.
- Trained new employees.
- Provided customer service.
- Responded to customer concerns.
- Provided sales information to customers on the services provided by PCS.
Confidential, Salt Lake City, UT
Analytical Chemist
Responsibilities:
- Applied scientific principles and practices to chemical analyses for OSHA regulatory purposes.
- Analyzed air samples on sorbent media using OSHA and EPA sampling and analytical methods.
- Analyzed bulk substances of unknown composition in solid, liquid and gas phases.
- Created new analytical methods for substances when pre - existing procedures were not available.
- Complied with and proposed improvements to the quality system and laboratory procedures.
- Operated instruments including GC- FID, GC-ECD, GC-NPD, GC-MS; HPLCUV/Vis, and LC/IC.
- Utilized Waters Empower, Agilent Chemstation, and Dionex Chromelion for data analysis.
- Maintained analytical instruments.
- Performed basic maintenance such as replacement of consumables and routine cleaning.
- Performed advanced maintenance such as refurbishing of instruments and repair of circuit boards.
- Assisted Materials Failure Investigation Team and authored of several final reports. Notable examples are:
- An incident where hydrogen gas accumulation caused a tank filled with hydrochloric acid to explode. A micro -scale laboratory test under carefully controlled conditions provided data allowing me to calculate that explosive concentrations of hydrogen could accumulate in less than 18 minutes.
- An incident where an explosion occurred while compressing an experimental fuel gas into a storage tank. Examination of their equipment and GC-DID analysis of its products under strict safety protocols provided sufficient data to definitively establish that the gas was a stoichiometric mixture of hydrogen and oxygen, hazardous to compress, and subject to hydrogen safety regulations.
- Co-authored “Exposure of unsuspecting workers to deadly atmospheres in below-ground confined spaces and investigation of related whole-air sample composition using adsorption gas chromatography”.
- Performed miscellaneous projects and duties.
- Trained new employees in the quality system, as well as laboratory and analytical procedures.
- Provided technical support for laboratory information systems to other analysts.
- Testified in court in support of OSHA investigations.
Confidential, Kent, OH
Graduate Assistant
Responsibilities:
- Instructed classes for undergraduate physics.
- Graded student homework.
- Held office hours and assisted students with learning the course material.
Confidential, Medina, OH
QC Lab Technician
Responsibilities:
- Performed testing on labels and adhesives to ensure compliance with Six Sigma guidelines.
- Analyzed results and performed calculations such as ANOVA using Minitab.
- Analyzed competitors’ products using FTIR, GC, and Instron instruments.
Confidential, Sacramento, CA
Student Assistant
Responsibilities:
- Designed a remote data telemetry system.
- Utilized T1 and Frame relay links to communicate with server in DMZ.
- Autonomously collected data from three remote monitoring stations. Stations reported;
- Total Organic Carbon and Dissolved Organic Carbon by wet oxidation.
- Total Organic Carbon and Dissolved Organic Carbon by IR combustion analysis.
- Dissolved ions such as Chlorine, Bromine, and Iodine by Ion Chromatography.
- Utilized Campbell Loggernet server running in DMZ.
- Stored data in an Oracle database.
- Created a real time QC model to semi-autonomously check real-time data.
- Implemented with Oracle database rules.
- Created empirical rules derived from interviews with experienced staff and statistical modeling.
- Published “Real Time Data Forecasting Weekly Report”.
- Distributed in PDF via email.
- Used linked MS Publisher and Excel documents to facilitate rapid publishing.
- Utilized database queries in Excel to automatically retrieve data.
- Linked Excel and Publisher templates for fast and accurate document publishing.
- Integrated expert analysis of the data by experienced staff members.
- Completed entire publishing process including editing in less than 3 hours.
Confidential, Sacramento, CA
Student Assistant
Responsibilities:
- Designed and implemented instrumentation for nondestructive geophysical testing.
- Maintained and repaired geophysical testing equipment.
- Operated geophysical testing instruments including ground penetrating radar, seismographs and magnetometers.
Confidential, Sacramento, CA
Lab Assistant
Responsibilities:
- Performed chemical analyses of solvents, etchants and other solutions in a manufacturing environment.
- Utilized AA, FTIR, and UV/Vis spectroscopy, titrations, colorimetry and other methods.
- Maintained process solution baths as per established guidelines based on results of laboratory analyses.
- Diagnosed and corrected problems and defects in the manufacturing processes based on results of analyses.