Associate Resume

OBJECTIVE

Dependable, hard-working, customer focused computer support technician that is quick to learn, seeking work either in PC Repair, help desk or desktop support technician.

SUMMARY

Provided technical support for educational and productivity software, DSL service, laptops and desktops
Maintained and updated known issues with all products and services
Established relationships with all levels of support on an individual basis
Provided fast, accurate service on products ranging from plumbing accessories, grocery store products, computer software,long distance telephone services, to laptops and desktops
Followed each companies best practices and policies for establishing a rapport with customers
Ensured that company procedure for excellent customer is followed at all stages of the transaction
Kept and maintained extensive topographical product knowledge at every retail location for better customer service
Followed company guidelines of quality and safety for all overstock and advertising space
Operated electric pallet jacks, narrow aisle trucks and forklifts for use in moving product from storage to shelf
Followed industry and company standards for billing issues regarding telephony services for both small business and residential customers
Followed company statement of goals for account and database maintenance
Quickly learned and made extensive use of HTML, Java and SQL based database programs for software and internet based businesses