Support Resume

SUMMARY:

Provide customer Support for deploying Microsoft security and vulnerability patches to Microsoft windows servers using Software Delivery Console(SDC) and OfflineInstaller(OI), (GSA product developed by Atos global).
Manage customer patch baselines by reviewing list of approved Siemens security patches
Managing Change Requests for Microsoft Patch Deployment within OSD and SDM12.9.
Scheduling and monitoring patch jobs for completion and success using the tools console.
Troubleshooting failed patches to identify a resolution to re - deploy/remediate.
Prepared to perform manual patch installation as required
Manage the patching tools clients on endpoints which includes client installs, uninstalls & troubleshooting any patching client issues on endpoints.
Management to include asset inventory management, action history cleanup, patch baseline synchronization & customer site subscription and patch group management.
Running and managing reports for patching, post patching, inventory and asset management, application count, etc….
Support the installation of SCCM 2007 R2 agents and remediation of failed agents
Support patching activities after client business hours (US) and weekends.
Microsoft Windows 2003/2008 administration (2-3 yrs)
GSA SDC patching tool uses Microsoft SCCM
Strong Active Directory Background
Knowledge in package and site replication
Scripting - Windows Powershell, VBScript, Shell
An understanding of Security patching procedures and best practices.
Strong communication skills
Ability to multitask managing several different customers at once.
Demonstrated knowledge of ITIL processes
Strong working knowledge of VBScript, SNMP, batch scripting, PowerShell, WMI.
Strong working knowledge of Windows server Operating System, clustering.
Strong experience with Microsoft Office products particularly with Microsoft Word & Visio (technical documentation) and Excel (Charts and processing large amounts of data).

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