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It Consultant / Pc Repair / Lcd Tv Repair Resume

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Indianapolis, IN

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OBJECTIVE:

  • I am seeking a challenging IT Service Delivery position allowing me to further advance my project management skills and technical abilities.

TECHNICAL SKILLS:

Skills & Software: IT Customer Service, Vendor Management, Project Management, Web Development, Graphic Design, Technical Writing, Technical, PC Hardware and Printer Support, Large Scale Operating System Rollout, PC Deployment Planning and Implementation, Asset Management, Helpdesk CallTracking, Project Documentation and Scheduling, User Interface Testing, Windows 95 through Windows 10, Microsoft Office Suite, DOS, Lotus Notes, MS Outlook, Adobe Suite Macromedia Suite, HTML, JavaScript, Visual Basic, Microsoft Project, Microsoft Front Page, Active directory, DHCP, TCP/IP, Networking, Wireless Networking, GPS, GIS, VPN, PDAs, CA Service Desk, Remedy, Service Now

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

IT Consultant / PC Repair / LCD TV Repair

Responsibilities:

  • Contracted by Confidential Inc. to install VPN system enabling employees to remotely access network files, print shipping documents, and retrieve email from MS Outlook.
  • Contracted by Confidential Studios to design, code, and publish website showcasing his artwork and s www.nextstepstudio.com
  • Contracted by Anu Resources Unlimited to perform desktop and laptop migrations at various Chase Bank and Mortgage locations throughout Indianapolis. Upgraded operating systems to Windows XP and Lotus Notes 4.6 to 5.0
  • Perform customer warranty repair for Polaroid and Vizio LCD televisions

Confidential, Indianapolis, IN

Site Manager

Responsibilities:

  • Managed PC and printer assets as well as software licensing for entire Indianapolis Campus utilizing Peregrin Asset Center software
  • Authorized all IT service requests including User IDs, Lotus Notes email accounts, Lotus Notes database creation, shared file access privileges, procurement, move add change, and special needs for approximately 1,400 end users
  • Hardware troubleshooting, network connectivity issues, Lotus Notes email and database issues, general software issues
  • Monitored help desk cases to ensure end users received support within agreed response time
  • Maintained balance of IT budget with regards to business needs versus end user requests
  • Represented multi - vender site without bias
  • Attended weekly meetings with IT vendors to discuss process improvements, special projects, and issue resolutions
  • Produced IT media for instructor led, computer based, and self study courses.
  • Member of Project Team that planned and executed migration from Win 95/Novell platform to Windows XP platform
  • Project Lead for implementing corporate Global Request System (GRS) for Indianapolis sites
  • Led various projects during SAP implementation including software distribution to all computing devices, rollout of 150 new PCs to manufacturing plants, and removal of legacy systems

Confidential, Indianapolis, IN

Software Test Lab Coordinator

Responsibilities:

  • Developed process for testing approximately 250 pieces of software for migration from Windows 3.1 to Windows 95
  • Assisted technicians in testing of software and creation of installation documentation
  • Produced weekly progress reports regarding software testing for distribution to business units

Confidential, Indianapolis, IN

Data Analyst

Responsibilities:

  • Collected Global Positioning System (GPS) coordinates of regulated hazardous waste sites throughout Indiana utilizing Trimble GeoExplorer equipment
  • Corrected coordinate data collected from the field with Pathfinder Office software which was then used to create detailed maps utilizing GIS.
  • Assisted Project Coordinator with of office personnel with GPS software and equipment
  • Part of a team that provided updates to the Environmental Protection Agency's (EPA) FINDS database with information collected in the field and on the phone

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