Desktop Support (End User Computing) Resume Wilmington, Ohio - Hire IT People

OBJECTIVE:

Customer service professional seeking a Desktop Support Tier 2 level IT position that will allow me to gain knowledge and give me the opportunity to continue my IT career.

SUMMARY:

Excellent customer service, leadership, and teamwork skills.
Experience working ticketing service for IT in Service Now
Experience with Active Directory
Experience with Bomgar
Experience with Java, C++, Microsoft Visual Basic, HTML, PHP, MYSQL, and Java Script.
Experience with Windows upgrades
I have also used Hex, Dec, Oct and Bin.
Strong Microsoft Office skills. Advanced in Word, PowerPoint, Excel, and Access.

PROFESSIONAL EXPERIENCE:

Confidential - Wilmington, Ohio

Desktop Support (End User Computing)

Responsibilities:

Working with all supported users in person at the Wilmington branch for Confidential .
Imaging Computers when needing.
Deploying New users setting all all new IT equipment and configuring user on Laptop/Desktop.
Supporting Windows 7/Windows 10.
Supporting Microsoft Surface Pros/Ipads/iPhones.
Replacing/Troubleshooting Laptops when needed
Office 365 migrations for Users.
Windows 10 testing/Migration from windows 7

Confidential - Cincinnati, Ohio

Tier 1 IT Service Desk

Responsibilities:

NOC Support - monitored Servers, Switches Routes that pinged down off the Network and escalated issues appropriately.
Worked offline ticketing workflow and call workflow.
Used Active Directory to reset password unlock users, add users to appropriate DL's/ Shared folders, and Modify users .
Worked with Landesk Ticketing System.
Troubleshooted Applications for users and fulfilled software requests.
Remote troubleshooting.

Confidential - Cincinnati, Ohio

IT Support Help Desk (Windows 7 Project)

Responsibilities:

Upgrading ChecknGo and Allied Financial Stores to Windows 7 and correcting break fixes.
Use Service Now ticketing system to fix issues on Retail and Corporate sides of Confidential, Check n GO and Allied Financial.
Imaging Desktops and Laptops for certain Positions
Taking apart and replacing parts for laptops
Packaging and shipping items, Laptops, Desktops etc.. for stores via UPS who comes to pick it up.
Cleaning and organizing the depot.
Calling out stores or Corporate to resolve issues.
If an urgent issue occurs, no ticket is needed and we go to fix the issues ASAP.
Knowing which image is necessary to build for user and position.
Working in Active Directory on Admin Side.
Moving Users/Computers in the correct OU in Active Directory, as well as fixing each users “Member OF” in Active Directory.
Updating Hierarchy for Users.
Installing Check Scanners, (Magtek Panini)
Trouble Shooting any issues from Corporate to Retail.
Installed Lexmark Printers for Retail across the US.
Simple Password resets.
Reset passwords and move users and added user’s “member’s of” in Active Directory.