SUMMARY:

• Have a 20 year plus back ground in electronics, mechanics, optics and testing.
• Proficient hand tools and measurement tools..
• Although I have been working mostly I.T. positions, would like to return to manufacturing.
• Where my problem solving skills, knowledge of assembly methods, computer systems and hand tools would benefit the company.
• Using my MCSE would be an asset to your manufacturing environment.
• I would be interested in any level of assembly or test technician positions.
• Am a dedicated and reliable employee.

TECHNICAL SKILLS:

SKILLS: Soldering Microscope Hand tools Engineering Calipers Power tools Technical Reading Volt Meter Measurement Tools

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support

Responsibilities:

• Assist users via phone and SMS
• Reset passwords Active Directory and numerous othe applications.
• Help locked out user using Bitlocker
• Assist users with VPN issues.
• Assist users with smart badge and mini token acces
• Remote in user computer using ADMIN privileges to make elevated level changes
• Assist user with Windows and android phones . Reset passcode, sync email, wipe phone and reset account.

Confidential

Deskside support Analyst

Responsibilities:

• Migrated computers to windows 10.
• Log migrations in build tracker.
• Deliver laptops to employees (New employees, repairs and upgraded laptops).
• Connect docking station, monitors and printers wired and wireless.
• Connect and trouble shoot wireless connections.
• Physically retrieve laptops from managers for terminated employees.
• Process terminated employees and computers.

Confidential

Support Analyst

Responsibilities:

• Supporting Confidential field and office Represenitives.
• Assisting users using Active Directory to reset password.
• Using password station to look - up status on the account, and to unlock or reset the account.
• Assist users with various applications.
• Help users with WIFI and VPN connections.
• Proving users by phone, remote desktop and GoToAssist

Confidential

Refresh Tech

Responsibilities:

• Working independently with and without Supervision.
• Disassemble: Docking station, Dual monitor, Basic Peripherals, Printers local and network.
• Disassemble multiple computer workstations for entire floor.
• Reassemble per individual users instructions at new location on a new floor.

Confidential

Break fix Printer Tech

Responsibilities:

• Closed tickets assigned by local I.T. group.
• Located and installed drivers for Windows, applications and hardware.
• Assisted users with all issues. Including connections, mapped drives and file systems.

Confidential, TX

Migration Technician

Responsibilities:

• Interfaced with senior staff thru entry level users within a multi-national insurance company to:
• Create and closed tickets routing to appropriate group.
• Located and installed drivers for Windows, applications and hardware.
• Assisted users with all issues. Including connections, mapped drives and file systems.
• Working independently with and without Supervision.
• Schedule migration appointments,
• Provide clarification on the task to be completed,
• Perform the user’s file migration using remote desktop technology, and
• Prepare the user’s computer for a follow-up installation of backup software
• Windows XP, Windows 7, Windows 10.
• Prepared and submitted daily progress reports to the project manager.

Confidential

Dell Refresh (L4) Lead Tech

Responsibilities:

• Upgrade memory to larger memory sticks.
• Replace PC’s and kiosk according to pre-determined list and locate them in the store.
• Allow PC’s and kiosk to run in start-up mode and selecting the correct prompts.

Confidential, Fort Worth, Texas

Verizon Help Desk Specialist

Responsibilities:

• Assist users with on-line time sheet, supply order form, travel and expense reports.
• Configure users XP and Windows7 pc, laptops using Bomgar remote access.
• Trouble shoot, errors and configurations when entering time, order form or T&E reports.

Confidential, Arlington, Texas

Desktop Support Technician

Responsibilities:

• Setup wireless clients and connect to wireless network.
• Helped visiting vendors configure printers to wireless printers.
• Trouble shoot printers which are printing incorrectly.
• Responsible for problem solving and repairing hardware, OS and wireless issues.

Confidential, Fort Worth, Texas

Exchange Administrator

Responsibilities:

• Working independently with and without Supervision.
• Create and closed tickets routing to appropriate group.
• Located and installed drivers for Windows, applications and hardware.
• Assisted users with any and all issues; network connections, mapped drives and file systems.

Confidential, Fort WorthTexas

Install Tech

Responsibilities:

• Working independently with and without Supervision.
• Located and installed drivers for Windows, applications and hardware.
• Performed break / fix and tear downs.

Confidential, Dallas, Texas

U-Verse Tier 2 Tech Support

Responsibilities:

• Create and closed tickets routing to appropriate group.
• Located and installed drivers for Windows, applications and hardware.
• Assisted users with any and all issues; network connections, mapped drives and file systems.

Confidential

Veterans Administration Technical Analyst

Responsibilities:

• Create and closed tickets routing to appropriate group.
• Located and installed drivers for Windows, applications and hardware.
• Assisted users with all issues. Including connections, mapped drives and file systems.
• Support by phone and email Veteran support staff.
• Create tickets routing to appropriate group.
• Reset passwords and enable accounts on various systems.
• Viewing confidential and sensitive documents attached to tickets in secure depository.
• Connect to Citrix server.
• Reset Active Directory passwords and configurations.
• Windows XP, Vista, Windows 7.

Confidential

Integration Technician

Responsibilities:

• Using test procedures and monitoring electronics testing and performance of mechanical, electronic assembliesn sub-assemblies and final assemblies, including pneumatic and hydraulics.
• Building up of wafer-fab machinery and robots, using blueprints and basic math for mapping floor layouts.
• Running all electrical cables, water and vacuum lines.
• Installing control boards and connecting cables to various locations.
• Following data collection and analysis.

Confidential

Aircraft Technician II

Responsibilities:

• Assembly of PCB, sub-assemblies, final assemblies and wire assemblies using microscopes.
• Fabricated aircraft parts with blueprints, drills, huck rivet guns, auto-countersinks and power tools.
• Electronic/Mechanical and Aircraft Assembly required building heat sinks and pcb’s.
• Worked as touch-up, wire bonding soldering flat packs resistor and other components.
• Testing using test procedures from engineer drawings, also following data collection.

Confidential

Electronics Tech/ Optics Tech/ Mechanical Assembly

Responsibilities:

• Worked from blueprints, engineer drawings, schematics and assembly instructions, also verbal and written instructions test area, Q.A., Supervisors and engineering .
• Work as a assembly, sub-assembly tech and Engineers Aide.
• Repair, testing troubleshoot and repair on the spot, switching from different electro-mechanical sub-assemblies and final assemblies to higher priority.
• Working according to mil-spec and ansi workmanship quality standards.
• Have used microscope and tweezers in working with small parts resistors, transistors, integrated circuits, flat packs and mag-wire using hand tools and soldering systems.
• Cleaned optic using harsh chemicals using finger cots and darkrooms.
• Mounted optics in various housings and mountings using various one and multi-part potting.
• Conducted electrical equipment testing using volt meters and power supplies.
• Have worked in a clean room with highly sensitive components, using
• Conducted system test levels, using test fixtures and gauges.
• Presented systems to customer and all associated documentation.
• Have performed testing down to components on mother-board level.
• Have performed many tasks involved in control panel circuit boards & cables, using engineer drawings, blue prints and schematics.
• Using straight, twisted pair & pigtail wires. Wiring from only a few wires to several thousands.
• Performed touch-up soldering of highly sensitive and congested pcb’s.
• Performed wire bonding in modifications of retrofitting pcb using adhesive
• Operated and monitored solder dip conveyor system monitoring levels and temperatures.
• Three years continues masking-demask, component removal soldering using MIL-STD 2000A on high quality PCB encapsulating and sealing pcb’s and other assemblies.
• Have manufactured power supplies and other electro-mechanical modules using various soldering techniques hook splice, non-splice, turret, gold cup.
• Soldered using MIL-std-2000-A, surface mount, though hole mounting, resistors, diodes, capacitors, integrated circuits, flat packs & tacking wires to PCB traces.
• Have soldered and crimped wires on components, heat sinks & connectors.