TECHNOLOGY EXECUTIVE

• An ambitious, optimistic technology executive with over 15 years of experience leading high performing teams and over 20 years industry experience.
• A proven leader in the areas of strategic planning, managing projects, efficiency in operations, team building, and Systems/Network/Storage Design while strategically and cost effectively utilizing technology in alignment with corporate goals.

AREAS OF EXPERTISE:

• Strategic Planning
• Production Support
• Vendor Management
• Manager/MotivatorClear/Concise Communications
• Scripting Automation
• Organizational Development Cause/Effect Problem Solving
• Active Directory
• Microsoft Server Products
• Systems Management
• Data Center Design
• Quality Assurance
• Budgeting/Forecasting
• Contract Negotiations
• Incident/Problem Management
• Change/Configuration Management
• Process Design
• Rapid/Large Scale Deployments
• Sarbanes/Oxley Compliance
• Collaboration
• Visual Basic Programming
• HTML/ASP/ASP.NET Applications

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, Virginia

Director, Information Systems

• IT Strategy - Leading the design and authoring the IT Strategic Plan that will be utilized to transform the AvalonBay computing experience. This plan is a change in direction, updating much of the aging technology and IT processes used at the company, focusing on the associate experience.
• Property Management System Upgrade - Upgrade to the property management system, to bring the system to the current supported level. Ensure that all customizations of the product, custom interfaces and reporting are maintained throughout the upgrade.
• Tablet Computer Initiative - Work with Residential Services Group to implement the technology portion of their sales vision. Translate vision to requirements and lead a team to perform tablet product evaluation and selection. Tablets customized to provide leasing associates access to information regarding units, amenities, neighborhoods, etc. Worked directly with Community Associates to collect feedback regarding tablet usage, and recommend/implement changes.
• IT Change Control - Implemented an IT Change Management procedure that ensures detailed requirements, design and architecture planning, test methods, product release strategy and more effective communication.
• IT Service Management - Working with the IT Leadership team to implement an ITSM solution based on ITIL methods. Project will update current policies, procedures and SOX controls to better align with a service delivery method that focuses on eliminating self-inflicted outages and reducing the number of chronic issues within the environment, as well as producing meaningful, actionable reporting.
• Lotus Notes Replacement - Groundwork to replace the aging Lotus Notes system with a company Intranet, while utilizing cloud based solutions for email, calendaring and productivity. Currently in the research and proposal stages.

Confidential, Englewood, Colorado

Vice President, Technology

• Design and develop world class support solutions that enabled our associates to spend more time servicing our residents. Primary focus of all projects was intuitive, easy to use solutions that worked for our associates, enabling them to take advantage of skills they learned outside the office and apply that to their day to day computing environment.
• Implementation of Microsoft Lync Phone system and Microsoft Exchange Unified Messaging to enable enterprise voice features for the Archstone Corporate Office. Project saved approximately $100,000 per year in support costs over the existing Nortel, Cisco based systems and enabled associates to communicate in ways that enabled them to be productive from any Internet connected location.
• Implementation of Microsoft SharePoint collaboration environment and establishing the Archstone Taxonomy reducing the amount of time associates spend looking for and filing documents. In addition, introducing SharePoint based solutions that helped reduce 3rd party application costs, by migrating functionality to the SharePoint environment.
• Implementation of a full ITSM suite, and the integration of this product to the support departments to allow for Incident/Problem/Change/Configuration/Knowledge/Service management using the Service-Now.com platform.
• Design and implementation of a customer feedback process. This feedback drove projects and policy changes within the departments to support our associates needs and goals.
• Management of SLA’s and SLO’s, and proactive planning to ensure we could continue to meet those goals.
• Maintained a 98% customer satisfaction rating year over year.
• Desktop redesign allowing for greater management of all workstations, creation of a common image for the desktop platform, reduced maintenance costs and reduced login times over 5 minutes
• Email Archive established and removal of PST files from all Archstone workstations and servers, allowing for reduced support calls, reliable recovery of emails and support of e-discovery initiatives.
• Championed Apple Macintosh for Power Users, Creating/Supporting BYOD environment using Airwatch platform and Cloud based computing initiatives (Office 365, Google Apps, Dropbox, etc.)
• Implementation of virtualization into the Archstone Data Center allowing 70% of the production server environment, and 100% of the development and test environments to be virtualized. This resulted in over $100,000 per year in reduced maintenance costs, reduced provisioning times and increased quality control standards in the data center.
• Telecom Expense Management introduced. Migrated all POTS lines and long distance to Granite Communications resulting in a 20% reduction in telephone expenses per year.
• Enterprise Data Center conversion to Cisco Nexus platform resulting in reduced management and reduced maintenance costs.
• Metro Ethernet MPLS network, allowing for greater speeds on the Archstone WAN, as well as common VPN points, centralized IPS and content filtering.
• Implementation of Tipping Point Intrusion Prevention Systems (IPS) at all egress points of the network reducing the risk of malware infecting Archstone computing assets.
• Implementation of a Storage Area Network allowing for centralized storage and performance management using HP EVA Series, EMC Clariion and VNX series arrays.
• Data Center design including Power, Cooling, FM200 and pre-action fire systems
• Develop and maintain all technical business continuity plans and establish all RPO & RTO objectives
• Directly responsible for the ITGCC, Security and Change Management portion of Sarbanes Oxley Compliance.
• Development of many back-office administration tools utilizing Microsoft Visual Basic versions, ASP, ASP.NET, VB Script and Java script technologies.
• Developed a Quality Assurance process to ensure that projects were delivered correctly, and meeting all customer requirements, reducing the amount of re-work on projects to under 10%.
• Hiring,, and development of staff. Goal setting, one-on-one reviews and performance reviews/planning. Managing and resolving performance issues and co-worker relations issues as necessary.
• Provided guidance to other departments on technical issues, proposed solutions and initiatives.
• Chair Change Advisory Meetings for IT related changes in production environments.
• Served as part of Transition Team during company acquisition. Provided reporting and guidance to new ownership regarding technology.
• Dismantled environment and provided assets to new owners at their request. Remaining assets were sold to IT Recyclers, or used technology companies.
• Cancelled all contracts and agreements. Worked with vendors to ensure accounts were settled.

Confidential, Englewood, Colorado

Manager, Information Technology

• Responsible for the migration from Netware to Windows NT based servers.
• Technical lead in the relocation of the Data Center
• Designed and implemented a multi-domain environment utilizing Microsoft Active Directory services as well as enforcing change management on the production environment.
• Migrated all back office utilities from Paradox to Microsoft SQL server. This includes, but is not restricted to, identifying all software to be migrated and setting priority on the migration of each program.
• Designed and implemented SNA server for 3620 emulation and connectivity for the Merchant Services division.
• Worked directly with programming staff from other companies to create custom output files to be compatible with their systems.
• Developed light touch imaging process in which all company PCs were imaged.
• Development of Custom Active Directory Tools to migrate changes from development and test domains to the production environment as well as Active Directory User Administration tools that enforced IT Department procedures and templates.
• Certified Property Management Systems on compatibility with the banks Tandem host and FT’s proprietary Credit Card Clearing System.
• Technical lead on the consolidation of the Merchant Services division into Colorado.