Help Desk Support Technician Resume Abbott Park, Illinois - Hire IT People

SUMMARY

NOC Technician with a strong background in computer networks, effective communication skills, and knowledge of computer operating systems and network operations, which can be fully utilized to improve operations.

TECHNICAL SKILLS

Network Protocols and Topologies: TCP/IP, MPLS, Frame Relay, Ethernet, 802.11 a/b/g/n/ac, IPV4, IPV6, VOIP, DHCP, DNS.

Networking Equipment: Cisco ASA Firewall, Juniper Firewall, F5, EMC2, Barracuda Content/Spam Filter, SAN, NAS.

Software: Microsoft Visio, Microsoft Office Suite, Microsoft Outlook/Exchange, Wireshark, WinHex, Active Directory, Group Policy, Citrix GoToAssist, Windows Remote Desktop, HyperV, Oracle VirtualBox, BMC Remedy, SAP, TightVNC, Acronis Imaging, VMWare ESXi\Vsphere, Spiceworks, Avamar, F5, EMC2, Iseries, AS400.

Operating Systems: Windows XP/Vista/7/8.1/10, Mac OS X 10.6 - 10.11, Linux Ubuntu, Windows Server 2003/2008 R2/2012.

Telephone Systems: Avaya 2400/4800 Series, Cisco 7800 Series IP Phones.

PROFESSIONAL EXPERIENCE

Confidential, Downers Grove, Illinois

Network Operations Center Technician

Responsibilities:

Provide initial fault isolation and actively troubleshoot and diagnose problems.
Resolve production incidents by working with internal and external technology support organizations.
Perform troubleshooting techniques in attempt to resolve incidents in regards to network, telecom, server, back-up environment, and data center.
Responsible for executing the daily, weekly, monthly operational monitoring and reporting of Network Operations Center.
Responsible for developing and writing operations processes and procedures.
Follow structured change management processes and coordinates activities with vendors.
Repair and implement various technologies for data center, including; installing server systems, cabling, and backup solutions for various applications.

Confidential - Elk Grove Village, Illinois

Systems Administrator/Desktop Support

Responsibilities:

Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
Troubleshoot and maintain network connectivity in a LAN/WAN environment with over 300 users in satellite offices.
Work with Network hardware such as Multiplexers, Routers, Switches, Patch Panels and Media Converters.
Install, upgrade, support and troubleshoot Windows 7 and Microsoft Office 2010 and any other authorized desktop applications.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.

Confidential - Abbott Park, Illinois

Help Desk Support Technician

Responsibilities:

Setup computer systems, SAP and Active Directory accounts for employees and contractors.
Assign and configure IP Bandwidth, IP Addresses, and customer Switch-Ports.
Install and maintain Cisco routing and switching equipment for Abbott Park campus.
Maintain networking equipment for over 61,000 workstations for Abbott Park campus.

Confidential - Chicago, Illinois

Technical Support Specialist

Responsibilities:

Provide technical support for customers using Intelliconnect, Intelliforms, Accounting Research Manager and other software created by Confidential .
Escalate development issues to the engineering team as directed by policy.
Worked multiple shifts as requested by management.
Assist engineering team with development of Intelliforms by providing information from customers and internal research performed by the technical support team.

Confidential - Elgin, Illinois

Student/Internship

Responsibilities:

Provided technical support for multiple classes of over 20+ users; explaining networking and systems concepts to students.
Setup physical and virtual servers; consisting of 5 physical and 50+ virtual servers with Exchange
Server 2008 R2 and Server 2012 with various role such as; Domain Controllers, Network Servers, Print Management Servers, etc.
Setup MX records, A records, and SMTP relays on Exchange servers for student and professor use.
Study and implement various network topologies and technologies; Multiplexers, Cisco Routers and Switches, Patch Panels and Media Converters, Cisco ASA firewall.
Applied concepts of system and network administration using various software such as; Hyper-V, Exchange Management Console, VMWare Vsphere.

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Help Desk Support Technician Resume

Abbott Park, IllinoiS

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