Help Desk Support Resume Novi, MI - Hire IT People

PROFESSIONAL SUMMARY:

Computer information systems specialist with over fifteen years of very strong customer service experience - via telephone, online, and in person.
Familiarity with network devices and infrastructure, protocols, and Active Directory environments.
Hands-on experience in installing and replacing internal computer components, including: graphics cards, hard drives, and CD/DVD-ROM Drives.
Computer experience: Software installation and upgrading; Microsoft Word, Excel, and Outlook; proprietary industry software; Windows operating systems; knowledge of computer hardware configurations.
Demonstrated ability to learn proprietary software for specific occupations and/or industries.
Experience using and troubleshooting a variety of peripheral hardware devices: printers, copiers, scanners, and fax machines.
Internet experience, including the use of social networks for marketing; e-commerce; basic knowledge of web and graphic design.
Excellent interpersonal communication skills, with demonstrated ability of flexibility and teamwork.
Office administration and logistics background - detailed, organized, and efficient.

PROFESSIONAL EXPERIENCE:

Confidential - Novi, MI

Help Desk Support

Responsibilities:

Providing support for Windows-based computer systems across a college campus, including re-setting student passwords, installation and deployment of printers, computer support, and interaction with college staff/faculty utilizing a help desk ticketing system.
Staging and deployment of computer systems in a networked environment utilizing Active Directory.
Installation, maintenance, and upgrading of software.
Test, configure, and refurbish desktop and laptop computers for the purpose of resale.
Diagnose and replace internal computer components such as RAM modules, graphics cards, and hard drives; install/update software, including Windows operating systems and hardware drivers.

Confidential - Plymouth, MI

Shipping and Receiving Clerk

Responsibilities:

Utilized inventory management software to receive incoming shipments, as well as to invoice customer orders.
Assembled components into completed products as needed to fulfill customer orders.
Trained new employees in shipping, receiving, and assembly processes.

Confidential - Ann Arbor, MI

Customer Service - Customs

Responsibilities:

Communicated with customs brokers to ensure the smooth transition of international freight shipments across the United States and Canadian borders.
Employed online logistics software to monitor cross-border shipments in real time.

Confidential - Tempe, AZ

Mail/Print Services Clerk

Responsibilities:

Printed and processed daily reports, materials, and other customized documents.
Sorted and distributed incoming mail, including sensitive and confidential documents, for a major financial services firm; processed incoming and outgoing freight and small packages.

Confidential - Gilbert, AZ

Customer Service/Expediter

Responsibilities:

Liaison between customers, suppliers, sales, and production management; adjusted production schedules based on the changing needs of customers through interaction with management utilizing proprietary software.
Scheduled shipments of fabricated sheet metal products to ensure on-time delivery of product to customers in a variety of industries.

Confidential - Tempe, AZ

Customer Service Lead

Responsibilities:

Provided support for e-commerce customers, utilizing an online ordering, tracking and inventory control system.
Entered customer accounts and product information into a customized database for use in the company’s online store.
Played a key role in the reorganization, formulation, and construction of customer service policies.
Interacted with customers about product quality, complaints, comments, and general information.
Assisted with company shipping, retail operations, and with industry events requiring travel.