Support Engineer Resume

Areas of Expertise

Strong technical skills with the following are required:Writing and debugging skills
Windows and SQL Azure is definitely a plus.
Production support experience in a highly Internet scalable environment is a plus.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Support Engineer

Responsibilities:

Responsible as the Subject Matter Expert for production environment and application(s).
Facilitates and coordinates release management process and provide supportability recommendations to the Engineering team.
Automated production deployment, creating support documentation and provide training to Tier1/2 teams is necessary.
Trouble shooting issues independently, available for on call escalations and advanced break fix problems and problem management.
Problem solving, decision making and analytical skills are necessary.
Participates in major problem reviews, initiates requests for change and ensures compliance with operational and security policies.