SUMMARY:

• On/off site helpdesk and support provider to Windows and Mac users, (Mac Support Specialist).
• Level 2/3 tier support specialist familiar with most commonly used ticketing systems.
• Helped design, install and populate 2 datacenters from concept to completion.
• Diagnose, repair and perform hardware and software upgrades on servers, workstations, and RIP’s.
• Responsible for maintenance, operations, and integrity of raids/servers serving 8 - 24TB’s of data.
• Design and maintain policies regarding backup types and schedules aimed at disaster recovery.
• LAN, WAN, and VPN support, configuration, and maintenance. (TCP/IP, DNS, WINS...).
• VOIP support to all end users, local and remote locations. (Phone setup and boot).
• Implemented LAN and VOIP rollover systems to ensure continued phone, file, web, and mail services.
• Created and/or supported local intranet, including DHCP, NAT, TCP/IP routing and firewall rules.
• Work with and create virtual environments, including virtual servers and network addressing.
• Create and administer local intranet. Including email, FTP services, and web hosting and file share.
• Create and manage AD user accounts to maintain secure access to share and email.
• Manage AD User Accounts via group policy and / or logon scripts where applicable.
• Create and manage server shares for secure group access, using SMB, NFS, or AFP sharing.
• Administer Mac OS X Server platforms for integrated environments, (including XRAID and XSAN).
• Administer Sun Solaris / SPARC Server / RAID Platform, serving Webnative and Fullpress Technologies.
• Administered and maintained Xinet Fullpress/WebNative servers including access, perms, and shares.
• Helped centralize, sort, and oversee font management policy, including purchase, distribution, and usage.
• Helped design and implement DAM systems and policies for client and end-user management and access.
• Ensure that content is managable and easily sorted, searched, and recalled when needed.
• Ensure content is tagged, formatted and processed to xml for display on webpages and print.
• Work with and troubleshoot XSLT and XML Schema to ensure WYSIWYG display and processing occurs.
• Provide support to mobile phone and portable device users, (laptops, blackberrys, iphone, etc.).
• Administered mainframe support and services to end-users.

TECHNICAL SKILLS:

Specialized Skills: Extensive knowledge of many Printers and Imagers. Raid /Tape BackUp Support & Operations (including FlashNet). Network Support - LAN, WAN, & VOIP Support. Software / Hardware Support, Repair, and Maintenance. MS Exchange, Office, & Server Support and Maintanence. Handheld device & mobile phone support. Extensive knowledge of Desktop Publishing App Support (Adobe CS, Quark, etc.). Virtual Environment, (VWWare), Setup and Support. Highly fluent in Mac OS 6.7-OS X,(10.2-10.6) MS Windows 98 - Windows Vista/7 XML & XSLT Proficiency. Proficient in UNIX, (sun, solaris) & in IRIX.

PROFESSIONAL EXPERIENCE:

Confidential, NYC

Consultant / Desktop/IT Support Analyst

Responsibilities:

• Duties included desktop support to end users and helpdesk related tasks. Logging user calls, issues and solutions into team database, and creating tickets for myself and/or other users for routing purposes.
• Worked with team to update and roll-out Windows 7 to on-site end users, providing support and guidance throughout the entire process.
• Created and tested system images for both Mac and Wintel platforms based on hardware and end-user need.
• Downloaded and tested system patches/updates for both Mac/Windows platform before distribution to end users.
• Setup and closed out user AD accounts as needed for new or former employees, as well as reset passwords when needed.

Confidential, NYC

Consultant / IT Analyst

Responsibilities:

• Setup and closed out user MS Exchange and AD accounts, providing access to shares and systems on and individual basis, (including setting up security cards and building access).
• Provided both outlook and entourage support to mac/win users when needed, rebuilding databases, recovering messages, and giving application support as needed.
• Troubleshot and supported studio users applications, (photoshop, illustrator, inDesign, and Quark), providing support to Adobe CS suite issues and overall quark user issues, (mostly on mac platform).
• Setup and administered fail-over systems for VOIP and files sharing in the event of ISP or switch failure.
• Cisco / ISO mainframe support to switches and reporting from ISP's.

Confidential, NYC

Helpdesk Analyst / Support Specialist

Responsibilities:

• Supported studio and all Adobe, Font and graphic apps.
• Administered and supported the Xinet Fullpress/Webnative Suite, running on Sun Systems with an Irix OS, and Sun raid, supporting over 9 TB's of data.
• Was responsible for the backup, and creation of backup policies of all Xinet servers, and associated server systems, as well as the restoral of data as needed. (running AIT 3 tapes).
• Setup new and exisitng users with access to hi-res and FPO data volumes as needed.

Confidential, NYC

Production / IT Analyst

Responsibilities:

• Created and administered company intranet, including E-mail, FTP, ISP, and file sharing for all computers in company in a mixed environment. (win/mac)
• Introduced permissions and user/dept. shares to organization for secure data access.
• Supported RIP's and printers throughout company for all large format, koadak approval, and Canon Color Printers.
• Supported all postscript issues for output, including Quark, Font, and EPS print related problems.