SUMMARY:

• Highly experienced in an enterprise environment including hands on in billing, cash management and software deployment (including testing and support); Development, deployment and supported technologies and achieved it with critical success factors and budget in mind; Results oriented, innovative problem solver, proven problem resolution abilities and demonstrated ability to acquire technical knowledge and skills rapidly; Performance analysis and software maintenance; Process documentation and outstanding organizational skills

TECHNICAL SKILLS:

Computer Skills: Windows XP\Windows 7 Office 2003\Office 2007 Active Directory Citrix SEVPN\Cisco VPN Symantec Ghost Zantaz Email Archiving System (EAS) Landesk Management PointSec WSUS Symantec Anti Virus\Symantec Endpoint NetMeeting ManageNow\Heat Help Ticket System IQTrackFunk Software/Proxy Commtouch - Junk Mail Management Postini Remote Desktop\Symantec PC Anywhere Outlook Web Access - OWA LiveMeeting WebEX Change Management Suitcase. Microsoft SCCM.2007 Interwoven (Filesite) Innova Track-It VNC Viewer EVault Verdatum Trend Micro OfficeScan Client

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Administrative Assistant

Responsibilities:

• General office duties, manage filing system, monitor inventory, maintain supplies, coordinating and scheduling, screen telephone calls, emails and visitors, check requests, correspondence and reports, compile and input data, special projects
• Conflict checks, creation of new client\matters, client and matter inquiries and research Technical\helpdesk support backup; ghosting and configuring desktops and laptops

Confidential, Philadelphia, PA

Technical Support Analyst

Responsibilities:

• Microsoft Exchange - modify user permissions, update\change passwords, create\edit email distribution groups
• Responsible for desktop support and deskside troubleshooting of software application, email, printers, phones and hardware issues
• Windows 7\Office 2007 deployment\rollout - ghost\image computers, pc configuration, backup\restore user data, checklist\documentation\handouts

Confidential, Philadelphia, PA

Senior Desktop Support Analyst

Responsibilities:

• Responsible for imaging PC's using MS Configuration tool.
• Utilizes SMS Server to deploy packaged applications
• Windows XP SP3 deployment\rollout\upgrade
• Responsible for 2nd level desktop support troubleshooting of software application, email and hardware issues

Confidential, Philadelphia, PA

Desktop Support/ Systems Administrator

Responsibilities:

• Provide onsite and remote desktop support in an enterprise environment
• Configuration and troubleshooting of PC hardware and desktop applications including Dell and IBM computers
• Experience and knowledge in working with the MS Office Suites, Remote Access, OWA, web based applications, Lotus Notes, Adobe Suite„ PC Anywhere and numerous other software applications, MacPac templates testing and distribution for Word 2003\2007
• Support, troubleshooting and problem resolution Office 2003 applications and proprietary software including Elite, Interwoven, Filesite, Lawson
• Desktop/Laptop Image Creation; Batch files and scripting, Landesk software package creation, testing, implementation and deployment
• Landesk Management - monitor inventory of client software and hardware
• Project Management, plan, implement, administer, monitor and maintain software deployment, updates and procedures
• Compile and maintain documentation process and knowledge database

Confidential

Responsibilities:

• WSUS Administration - client targeting; update approval process; weekly synchronization of updates; user management; testing; monitor Detailed Information about clients' updates, and client interaction with updatesSymantec Console Administration - monitor client virus definitions, new threats, risks, vulnerabilities, security updates and removal methods
• Encryption Software Administration — monitors and deploys Pointsec software (laptops)
• Active Directory, Group Policy (add\edit users, passwords and access level)
• Responsible for proactively monitoring for new vulnerabilities.
• Blade Server Management - install OS and software applications; monitor and troubleshoot OS and software errors

Confidential

Cash Management Specialist

Responsibilities:

• Responsible for daily detailed and forecast reporting, adjustments, reversals, write offs, gain/loss exchange; escrow accounts, general ledger, journal entries and month end closing and collections; downloading of foreign currency rates and processing of foreign drafts
• Management of helpdesk for accounts receivable/billing requests and inquiries
• Detailed reporting, wire transfers, ACH payments, transaction searches and stop payments
• Management and application of daily cash receipts including over the counter receipts, lockbox and wire transfers; payroll taxes disbursements, etc
• Reconciliation of bank statements and balancing to the general ledge
• Assist in gathering information for tax returns and other special projects

Confidential

Billing Coordinator

Responsibilities:

• Prepare client invoices for attorneys including preparation of text, summary of attorney rates and hours, and calculations of fees and expenses; coordinate invoice revisions to include attorneys comments
• Prepare various billing and payment reports for various) clients
• Assist with client and attorney inquiries including problem matters, cover letters for invoices, summary charts and backup request and other communication
• Assist attorneys in preparation of fee statement and fee applications including text edits and transfers
• Process invoices, processing, write-offs, disbursement backups and other issues relating to billing matters