Technical Support Specialist South Huntington School District Resume

SUMMARY:

Customer service orientated IT Support Professional with management and hands on experience.
Strong communication skills, combined with a commitment to service excellence. Always welcoming new
Challenges and the opportunity to learn new technologies.
People person, capable of working in a team environment and building excellent working relationships.
People skills combined with diverse technical background make a unique fit for any organization.
Extensive experience automating Microsoft products. Streamlining Operating System and Software
Deployment Using SCCM and Windows PowerShell.
Microsoft MCSE &
Mobile Device Deployment & Management

TECHNICAL SKILLS:

Technology and Tools: Windows Operating Systems 95 - 98, 2000, XP Win7,Server 2000, 2003, 2008, 2012 Firewall Configuration & Management Active Directory & Domain Services Management Switch Configuration & Management Email: Exchange Server Wireless Network Configuration & Management SCCM (WDS,WSUS,Software Packaging and Delivery) Email Content Filter Management Powershell Scripting (Automation) Security camera monitoring and management Terminal Services Internet Filter Configuration & Management DHCP, TCPIP, DNS, Print & File ServicesVirtualization: Hyper-V, VMWARE

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support Specialist South Huntington School District

Responsibilities:

Windows desktop support at multiple locations encompassing 9 schools including district offices. (3000 end users)
Provide application support
Installing Virus and Malware protection and support.
Created desktop image builds for PC’s
Installation and Support for Smart Boards
Creating and maintaining Active Directory tree & user accounts.
Outlook Email support, installation of client software and end user support.
Built multiple HP Blade servers. (Windows 2008, 2012)
Creating and maintaining Active Directory tree & user accounts.
Outlook Email support, installation of client software and end user support & troubleshooting
Mobile device deployment & management Ipads, IPhone's & other Mobile devices with AirwatchConfiguration manager.
Built and managed multiple HP Blade servers

Confidential

Responsibilities:

Supported server & desktop environments as well as their wireless network.
Maintained and supported file and print services.
Provided hardware maintenance.
Provided virus and malware protection.
Scheduled ongoing operating system updates and maintenance.

Confidential

Manager of Network Services / Project Leader

Responsibilities:

Multiple desktop hardware and software upgrades over a 7-year period.
Transitioned to different mail platform.
Multiple server hardware upgrades
Created automated software delivery.
Centralized desktop and server anti-virus solution.
Created, tested and maintained a disaster recovery solution.
Transitioned from Novell Networking solution to Windows 2000/XP and Active Directory.
Created and maintained high-speed backup & archival system for day-to-day and long-term data integrity & security.
Participated in the creation of system monitoring and notification solution for Servers and critical systems.
Participated in the creation of a centralized helpdesk with Remedy ticketing system and statistic generation for report generation.
Created an automated security update solution for servers and desktops.
Successfully assumed additional responsibility to Integrated Macintosh environment into standard server and backup system.
In corporation and support of additional Microsoft Products.

Confidential

Server Maintenance and Support

Responsibilities:

Responsible for day-to-day maintenance, support and troubleshooting of all server hardware related issues and related Warranty service replacement.
Assembling Compaq Proliant 4500, 5000 & 6500 servers and installing all related hardware as per requirements.
Installing operating systems (Novell 4.1 & Windows NT) and related software.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship