PROFESSIONAL SUMMARY:

• I have thirteen years of Information Technology expertise. The first six years were spent getting problem solving experience on a Help Desk. Next, I gained six more years of experience as a Desktop Support Technician with Windows PCs and Microsoft software. I have some experience working in a Network Operations Center (NOC).

TECHNICAL SKILLS:

SKILLS: Experience with Windows XP, Windows 7, Windows 8, Microsoft SCCM 2012 and Mac OS X. Experience with MS Office, Lotus Notes, Remedy, Cisco AnyConnect VPN Experience with Confidential, Confidential - Confidential, and Lenovo desktops, laptops, and printers. Experience using Cisco routers and switches, TCP/IP, LAN/WAN, VLANs, IDS, ACLs and firewalls. Experience with Windows Server 2012 R2, Active Directory, and Computer and User Groups. Experience with Nagios and Operational Intelligence and Visualization.

PROFESSIONAL EXPERIENCE:

Confidential

Headend technician

Responsibilities:

• Technician for the Lab Services team responsible for executing interoperability and tests. Execute tests and record results to verify interoperability between vendor devices and compliance to specifications. Configure HeadEnd, Network, and Network Management equipment in support of the t testing environment. Use the test tools which are developed to test and monitor interface protocols. Assignment required knowledge of cable systems architecture, operations and procedures. Experience with communications protocols, digital video systems, and RF networks was also desired.

Confidential

Network Tech

Responsibilities:

• The Confidential NOC monitored and responded to network issues. The tools we used included Splunk, Terremark, Conviva, and Outlook. The Confidential NOC used Remedy as its trouble tracking and ticketing system.

Confidential

Network Tech

Responsibilities:

• The team monitored Confidential video services for alarms and took calls from field technicians for troubleshooting issues from detection through resolution. The position required knowledge of Cisco and Motorola/Arris video systems (DACs, DNCSs, CMTSs and HFC systems). Confidential used Remedy as its trouble ticketing system. We also used Nagios and OIV (NMS) to monitor systems for alarms.

Confidential

Deployment Tech

Responsibilities:

• As part of a Confidential project the team deployed Confidential Windows 7 systems to users. For this project, we used a Confidential proprietary tool to migrate user data. We then verified status with users and reported back to Confidential .

Confidential

Deployment Technician

Responsibilities:

• Exempla used Windows SCCM 2012 R2 for their Windows 7 migration project at 3 hospitals, 50 clinics and for thousands of users. We added applications, network drives, and printers; and configured local policies per company requirement. After deployment, we verified user data and client satisfaction.

Confidential

Deployment Technician

Responsibilities:

• At Confidential we used Microsoft SCCM 2012 R2 to image computers for an upgrade project as they transitioned from Windows XP to Windows 7.

Confidential

Deployment Technician

Responsibilities:

• At Confidential we used Microsoft SCCM 2012 R2 to image computers for an upgrade project as they transitioned from Windows XP to Windows 7.

Confidential

Desktop Support

Responsibilities:

• At Summit Utilities, the desktop support team was responsible for tracking tickets through the Spiceworks ticketing system to resolve computer and printer issues. I worked on computers and printers, conducted inventory and imaged computers.

Confidential

Desktop Support

Responsibilities:

• At Great West we used Microsoft SCCM 2012 to image computers for an upgrade project as they transitioned from Windows XP to Windows 7.

Raytheon

Field Technician Senior Assistant

Responsibilities:

• Field Technicians provided support for a Microsoft based network running Windows XP, Windows 7 and Lotus Notes. I installed and replaced PC hardware and software, imaged and deployed new computers, resolved printer issues, and provided support for BlackBerry and Apple mobile devices. I resolved account issues through Windows Active Directory, and network issues with Cisco routers and switches.

Confidential

Deployment/Desktop Support

Responsibilities:

• At Confidential the team used Symantec Ghost to image Windows 7 computers for deployment.

Confidential

Desktop Support

Responsibilities:

• Field technicians provided support for Windows computers, Microsoft Office, and printers.

Confidential

Computer Deployment

Responsibilities:

• The desktop support team imaged and deployed Windows 7 computers.

Confidential

Computer Deployment

Responsibilities:

• The desktop support team moved Windows 7 desktops and laptops.

Confidential

Computer Refresh

Responsibilities:

• The desktop support team imaged and deployed Windows 7 computers.

Confidential

Computer Refresh

Responsibilities:

• The desktop support team imaged and deployed Windows 7 computers.

Confidential

Desktop Support

Responsibilities:

• Our team provided support for Windows computers, Microsoft Office applications, and printers.

Confidential

Help Desk

Responsibilities:

• The Help Desk team resolved user issues and tracked them using the Remedy ticketing system.