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Access Clerk Resume

3.00/5 (Submit Your Rating)

Houston, TX

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Objective: Enter into a contract/ permanent position with a stable company that allows for growth and opportunity to acquire new skills and enhance current abilities.

Education:
Confidential,School – Houston
Houston, TX

Confidential,College
Houston, TX

Confidential,
Houston, TX

Experience:

Access Clerk, Confidential,Houston, TX, 03/2011-08/2011 (Temporary)

  • Responded to requests for repairs and returns in a timely manner (usually within 1 day)
  • Responsible for conducting audits on all recordable documents that were filed of public record
  • Tracks, follows-up on, and records return mailing affidavits.
  • Performs data entry to record information such as mailing addresses, publication charges, and posting dates
  • Maintains manual and electronic files.
  • Processes and records returned mail for tracking purposes
  • Processed foreclosure letters to be sent out overseas
  • Used Access and Excel to input the information in our systems.

Participant Service Representative, Confidential,Houston, TX, 09/2010-12/2010 (Temporary)

  • Directly interact with Mercer\'s plan participants over the phone
  • Manage incoming calls from plan participants
  • Provide retirement, healthcare, or absence management plan information
  • Ensure that participants receive excellent service
  • Support more then one client team based on project scope and complexity
  • Educate and submit benefit elections for the following year

Telephone Banker ,Confidential, Houston, TX, 12/2009-06/2010

  • Responded to customer inquiries relating to deposits, financial transactions, and problem resolution
  • Manage accounts, online enrollment and technical support
  • Offered new opportunities and solutions by evaluating customers\' financial needs and focusing on how our company products can better serve their financial goals.
  • Closed lost/stolen debit cards, verify address and resend new cards
  • Opened claims/disputes for fraudulent activity on accounts

Customer Care Professional, Confidential,Houston, TX, 01/2008-08/2009

  • Responded to complex customer calls
  • Handled Medicare Medicaid and Behavioral Health clients
  • Resolved customer service inquires which included:
    • Benefit and Eligibility information
    • Billing and Payment issues
    • Customer material request
    • Physician assignments
    • Authorization for treatment
    • Explanation of Benefits (EOB)
    • Insurance verification and claim status

Administrative Assistant, Confidential,Houston, TX, 09/2006-11/2007

  • Routine correspondence, memos, reports as directed
  • Answered phones
  • Managed calendar
  • Filing
  • Ordered and maintained inventory of office supplies
  • Made travel arrangements
  • Copied, faxed, greeted visitors and set up files

Skills Summary

  • Ability to achieve immediate and long term goals
  • Problem solving ability
  • Medical Terminology
  • Able to multitask and have area for growth
  • Process customer transactions with established guidelines
  • Provides prompt and accurate answers
  • Constantly meet established productivity, schedule adherence, and quality standards

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