OBJECTIVE:

• Information Technology Position in
• Server Administration or Advanced Desktop Support.

TECHNICAL SKILLS:

Technology and Tools: Active Directory, Windows Server 2008,2003, 2000, & NT, Windows 7, XP, Office 2010, 2007 & 2003, Apple OS X, EndNote, Manager, GE Centricity, Cisco AnyConnect, Citrix Clients, Help Desk Operations, remote diagnostics, networking, SCCM, Ghost, SMS, Dell OptiPlex, Apple Macintosh, IBM/Lenovo Think Centre and ThinkPad, and Dell Latitude and HP and other PCs and laptops

PROFESSIONAL EXPERIENCE:

Confidential

Information Systems Desktop Analyst

Responsibilities:

• Supporting Clinic and Research Divisions
• Microsoft Office 2010 and 2007 - especially Outlook and archival issues
• Windows 7 and XP (some Windows 8) trouble shooting - including VPN and RDP and file shares eClinicalWorks and GE Centricity, understanding of HL7 interfaces
• McAfee Anti-Virus issues, firewall and WebSense (with hospital network group)
• Dell\Credent DDPE Disk Encryption issues
• Provide one-on- of research, administrative and all levels of medical staff, as needed

Confidential

Contract Project - Desktop migration & Replacement

Responsibilities:

• Migrated users from XP to Windows 7 sp1
• Imaged PCs, added to AD
• Installed Microsoft Office & IBM Notes 9
• Installed bank applications (Java Apps)
• Installed Bloomberg Anywhere, Remote desktop apps

Confidential

Responsibilities:

• Windows 7, Server 2003 & 2008, XP in domain environment
• Office 2013, 2010, 2007, 2010, Mac 2008, 2011
• Remote troubleshooting
• Anti-virus, firewalls and security settings
• Active Directory
• Add/Troubleshoot/Remove users to OU, Security, and DG Groups
• Add Users to Exchange via AD
• Add/remove/rejoin PCs to domain and correct OUs
• Help desk ticket flow based on ITIL wnership, updating, hand-off, used Service-Now
• Network Printers/Scanners Remote Troubleshooting
• Analyze Printer Web page errors
• PC device manager (usb printers)
• Provide /instructions on use
• Hardware and software installation, repair, acquisition *total employment time includes contract assignment under A&A Search.

Confidential

Desktop Support / Helpdesk

Responsibilities:

• Image new PCs
• Resolve networking issues
• Active Directory & security issues
• Blackberry Support
• Lab software and hardware support
• VIP-Users Support
• Resolve 95% issues via phone/remote connection
• Magic Ticketing System

Confidential

Software QA Testing ADI SoundMAXfor Microsoft's Windows Vista

Responsibilities:

• Install MS Windows XP, and Windows Vista
• Identify and install necessary hardware drivers
• Run MS Device Test Manager and Windows Driver Kit tests (WDK)
• Use MS Office 2003 and Office 2007 to document testing progress.
• Communicate with ADI Engineering and Development Staff results and issues
• Identify Vista bugs issues and analyze, document, discuss and act
• Provide necessary test data to help ADI deliver a quality product to customers.
• Troubleshot Windows XP & Windows 2000 problems.
• Various internal applications that have various degrees of documentation.
• Interacted with USIS (IT dept) development staff to resolve those application problems.
• Various Lotus Notes (5-6.5) issues: including replication, adding databases, Notes
• Blackberry interaction.
• MS Outlook/Exchange issues and MS -Outlook and Blackberry issues,
• Various Blackberry issues: including desktop manager and firmware upgrades.
• Used Ticketing systems: Remedy and "Manage Now " and asset tracking database.
• Resolved Fiserv Tracker issues with Windows XP. Other applications include
• Resolved Adobe Acrobat Writer interaction with various applications.
• Resolved Internet Explorer and various financial and banking institutions issues.
• MS Active Directory, networking and account issues to IS server group (OU Group Policy issues, etc).
• NiSource (Bay State Gas) Windows XP Upgrade
• Upgraded PCs to Windows XP Professional from Windows 2000.
• Backing up old PCs then Applying corporate image (via ghost) to various models of PCs in use at company sites and install new or upgraded software and restoring user data and performing trouble shooting.
• PCs are IBM (Lenovo) ThinkCentre and Dell Desktops.
• Laptops are IBM ThinkPad T42s and Dell latitude C and D 6x0s.
• Adding the new or re-imaged PCs to Active Directory and verifying proper operation.
• Assisted Hospital IT Staff ("ISD") with moves of hospital and administrative PCs and attached hardware.
• Verified PCs to be moved packed them for moving and then set up after move.
• Hospital PCs successfully moved on time and within parameters established by ISD, medical and nursing departments.
• HP PCs running Windows XP on a mixed Active Directory platform (Some PCs are Windows NT, DOS, Windows 2000, Windows 95) on a Cisco network.

Confidential, Waltham, MA

Desktop Roll-Out / PC Move Technician

Responsibilities:

• Provide scheduled project technical assistance in the roll out of PCs for Confidential North EncoreFiles Project or the relocation of users in Staples corporate offices. Work includes applying images, installing various Windows XP applications, adding PCs to Windows Active Directory, and general trouble shooting skills.

Confidential, Natick, MA

EDI Administrator

Responsibilities:

• Automated appraisal office, perform backups, upgrades, and install windows workstation and internet connection. Supported MS Office and relevant applications.
• In addition, I performed market-data collection and assisted General R.E. Appraiser in information collection and site visits.

Confidential, Danvers, MA

Sales Laptop / HQ Office Windows 2000 Roll-out

Responsibilities:

• Replaced (refreshed) equipment, installed MS Windows 2000
• Migrated Users and Data to the new OS
• Upgraded Notes, MS Office, SAP Client and various other applications.
• Provided desktop support for local users until roll-out completed.

Confidential, Des Moines, Iowa

Infrastructure Support

Responsibilities:

• Responsible for the IT use (availability) as required for business purposes.
• Worked with Confidential Service Co. (IT Group) and Home Equity staff as a liaison to acquire resources as needed.
• Helped maintain the Pipeline system (a multi-user Access DB) and created Windows NT image (NT4/2000) for Underwriting Processing purposes.

Confidential, Moline, IL

Senior Support Engineer (Desktop Support, help desk

Responsibilities:

• Resolved issues other technical staff could not - primarily software problems. SAP R/3 install with MS NT

  (Novell migration). MS Office 97 (and 95) email and MS Exchange/Outlook. Worked with CICS and VTAM, mainframe connectivity and printing issues (Wall-Data Rumba, Attach-mate Extra )

• Dealt with tn3270, DFT/Coax & Controllers, Renex Remote Access), PC Networking (TCP/IP and IPX on Ethernet and Token Ring)

Confidential, Fitchburg, MA & Rock Island, IL

Account Engineer

Responsibilities:

• Provided software and hardware support to General Electric Power Systems.
• Worked with JEDMICS contractor for onsite IT support at Rock Island Arsenal.
• Worked with GE Staff to run GE Fitchburg, Mass plant IT resources Resolved IT issues typical to a large corporation.

Confidential, Newton, MA

Support Analyst

Responsibilities:

• Created new PC "images" for deployment to PCs across the country. TCP/IP, Windows 95, MS Office and MS Windows NT 3.51 with a Novell (www.novell.com) and NT Domain Network (www.microsoft.com).
• Resolved PC Software problems and provided .

Confidential, Boxboro, MA

Microsoft Windows NT Help Desk Engineer

Responsibilities:

• Diagnosed Windows and equipment problems
• Answered PC user questions
• Troubleshooting MS Windows NT, Win 3.11 and Windows 95

Confidential, Waltham, MA

Customer Engineer

Responsibilities:

• Diagnosed & Repaired PC hardware and Windows issues.