Senior Help Desk Analyst Resume

OBJECTIVE:

SUMMARY:

Experience in providing technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Help Desk Analyst

Responsibilities:

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Confidential

Help Desk Analyst, Computer User Support Specialists

Responsibilities:

Assist students and Confidential with computer problems which include: resetting passwords, setting up email accounts, signing into Web Advisor and logging problems in ticketing system for higher level support.

Confidential

Senior Computer Operator\ Help Desk Analyst, Computer User Support Specialists

Responsibilities:

Computer Operator using a Confidential MainFrame Computer then promoted to Senior Computer Operator. As the Mainframe was going out, Later years started working as a Computer Support person.