TECHNICAL SKILLS

Operating System: Confidential Windows Server 2003, 2008, 2012, 2016 and 2019

Application: Confidential Active Directory, DNS, DHCP, Confidential Exchange and Skype for Business, Proofpoint Email Gateway, Confidential System Centre Configuration Manager (SCCM) and Operations Manager (SCOM)

Database: Confidential SQL Server 2008 and 2014

Scripting Language: PowerShell

Virtualization: Confidential Hype - V, VMWare

Cloud Platform: Confidential Office 365, Confidential Azure, AWS

Tools & Utilities: Jira, Chef Automation, Agile and Scrum methodology, Nexus repo, Jenkins

Web Application Servers: Confidential IIS

Monitoring Tools: Splunk, Nagios

PROFESSIONAL EXPERIENCE

Sr. System Engineer

Confidential

Responsibilities:

• Managing the team of 4 engineers to support Wintel, Virtualization and Enterprise Messaging and Collaboration.
• Managing and administering Active Directory environment.
• Administer and maintained over 2500 user domain at datacenter and shared services center.
• Worked on Windows Server 2008 and legacy H/W decommissioning project. This involved engagement with stake holders to test and migrate application on latest OS.
• Performing upgrade and remediation on HP, Dell and Lenovo servers.
• Responsible for capacity planning, including allocating storage, providing hardware and software redundancy, and planning future expansion.
• Monitoring H/W, OS, Server or application with SCOM.
• Worked on building and updating Chef Cookbook as well as recipes to maintain desired state on server fleet.
• Used chocolatey software for creating packages to deploy on servers via chef recipes.
• Worked on SCCM to perform monthly patching activity and troubleshooting for failed hosts.
• Worked on building and updating golden images for Windows Server 2012 and Windows 7 deployment via SCCM.
• Worked on application deployment to client via Confidential System Center Configuration Manager.
• Administering and managing Hybrid environment of Confidential Exchange 2013 and Office365.
• Administering Confidential Lync 2013 and SFB coexistence.
• Provided L3/L2 support to issues on variety of platforms like Windows, Exchange, AD, DNS, Citrix VDI, Lync, MDM.
• Performing backup/restore with the help of Symantec NetBackup and Cohesity.
• Building scripts to accomplish day to day activities to reduce manual intervention and human errors.
• Worked on AWS cloud to build EC2 instances from AMI.
• Participated in DR activity to successfully failover and failback systems as well as applications to achieve 2hrs RTO.
• Ensure the operation excellence by working with team members to handle work request and incidents in effective manner.
• Write status reports, technical diagrams and flowcharts.
• Publishing and updating technical documents for future reference.
• Mentoring new hires for CME process and technologies to gain understanding.

Consultant

Confidential

Responsibilities:

• Worked as Confidential Velocity Manager (MVM) to support seamless migration to Confidential O365.
• Designing, developing and deploying high quality solutions using latest Confidential product & technologies in customer environments to setup seamless migrations.
• Complete migration setup and management for enterprise email migration to O365 from Exchange, Lotus Notes, GroupWise or Gmail.
• Responsible for setting up initial pilot migration to understand the success and failure rate to trigger large migration.
• Engaging teams to execute and support migration after test and pilot.
• Prepare SOP or related documents for review.
• Setting up tools like Quest/Binary to migrate from LotusNotes or GroupWise.

Senior Exchange Consultant

Confidential

Responsibilities:

• Administering and Managing Exchange co-existence setup.
• Capacity management against Exchange servers to ensure high availability in terms of mailbox access.
• Administration of DPM servers and exchange servers backup schedule/restore.
• Exchange Server patching and upgrade.
• Performance tuning and optimization of Exchange servers for maximum performance.
• Mailbox migration from Legacy to new Exchange infrastructure.
• Assisting lower tier teams on high critical issues.
• Proofpoint administration for mail hygiene and mail flow.
• Working on alerting systems like Autosys, Nagios.
• Reviewing and presenting changes through weekly change board meetings.
• Building reports with help of custom PowerShell scripts.
• Training and mentoring teams for deeper understanding on infrastructure as well as on Confidential Exchange.
• Knowledge sharing with the help of documents or presentations.

Support Engineer

Confidential

Responsibilities:

• Troubleshooting issues related to migrations.
• Troubleshooting Exchange setup issues.
• Exchange database management using Eseutil and Isinteg
• Recipient policies, Mailbox manager Policy
• Deploying and Troubleshooting Exchange 2003 Server, Exchange 2007(CCR), Exchange 2010(DAG) Clusters, Exchange Database related issues and providing Disaster Recovery solutions.
• Troubleshooting for IMAP4, POP3, SMTP services in MS Exchange 2000, 2003, 2007 and 2010 server, which provide encrypting and digitally signing mails.
• Troubleshooting Exchange 2000, 2003, 2007, 2010, 2013 Connectors related issues like mail flow between servers not working, mail flow to the internet incoming and outgoing, Configuring Disclaimers, Configuring email routes as per customer requirements. Domain Name space Sharing issues.
• Troubleshooting issues related FAX connectors.
• Conducting triages and discussing worked upon cases in the team on some specific issues.
• Working on labs to reproduce the issues and find resolutions.
• Suggesting the best possible recommendations by Confidential with regards to the new Exchange server setups in terms of the email flow.
• Binding to Customer Focus Culture (CFC), ensuring minimum days for problem resolving and case closing, and meeting the VSATS (Very Satisfied Customers) statistics of 80 % laid down by Confidential .

Windows Consultant

Confidential

Responsibilities:

• Managing and administering of Confidential Exchange 2003/2010 Servers.
• Managing and administering of Windows Server 2003/2008 active directory environment.
• Managing and configuring MimeCast for email archiving.
• Handling P1 tickets and working closely with L1/L2 helpdesk for open issues.
• Patch management and Anti-virus upgrade.
• Server monitoring through NAGIOS.
• Capacity management on Confidential Exchange server.
• Change management and coordination for execution.
• Preparing collective handoff from team members.

Technical Consultant

Confidential

Responsibilities:

• The primary role was to support Confidential Premier and Pro business customers for Confidential Exchange related issues.
• Providing support for any issues related to customers messaging environment with thorough understanding and skilled troubleshooting.
• Publishing documents (Knowledge Base KB ) future reference.
• Closely working with Confidential Exchange product to input bug information.
• Knowledge transitioning and team mentoring.
• Building POC or Lab environment to test product behavior or new changes.
• Ensuring high level of customer satisfaction with minimum days for problem solving and meeting the VSAT (Very Satisfied Customer) statistics of 80% laid down by Confidential .

Sr. Server Engineer

Confidential

Responsibilities:

• Managing and Administering Confidential Windows 2003 Active Directory and Confidential Exchange 2003 /2007 Exchange Infrastructure.
• Server and client OS, application and Anti-virus patching to keep the infrastructure intact from virus or malware attack.
• End user support in terms of connectivity (LAN, WAN), Outlook and Blackberry handhelds.
• Printer support and configuration.
• Asset management and vendor coordination.

Desktop Engineer

Confidential

Responsibilities:

• Managing and administering Confidential Windows 2003 server Active Directory environment as well as Confidential Exchange 2003 and 2007.
• In-house support for desktop/laptop/printer related to issues.
• Vendor management for hardware and software.

Technical Support Engineer

Confidential

Responsibilities:

• Administering and managing Confidential Windows and Exchange 2003 Infrastructure.
• Administering and managing Blackberry Enterprise Server (4.0)
• In-house support for messaging and blackberry related issues to users.