SUMMARY

• Applied experience in Project Management, Business Analysis, Customer Service, Support and Resolution.
• Experienced in leading internal and external projects from initiation to completion with multifaceted teams.
• Proven ability with mediation between opposing groups, project coordination, identifying risk and resolution strategies.
• Currently working toward PMP certification. Experienced in waterfall and familiar with agile methodologies.

Core Competencies

• Project Management/Business Analysis
• Personnel Management and Development
• Procurement and Budgeting
• Vendor Mangement
• Systems Implementation, Testing, Integration
• Data Migration
• ERP Systems

TECHNICAL SKILLS

Development: (HTML, ASP, PHP, CSS, JavaScript, VBA)

Database: (SQL, MySQL, Access)

ERP: (SAP, Maximo, MUNIS, Courtview, OnBase)

Infrastructure: (AD, VLAN, Distributed File Systems, Servers, Disaster Recovery and Desktops)

PROFESSIONAL EXPERIENCE

Project Manager/BA

Confidential, Findlay, Ohio

Responsibilities:

• Led a 12 member team to identify current support needs and the future state of over 100 applications acquired in the purchase of a new facility.
• Created a four year budget for support and road map initiatives, totaling over $10 million
• Planned and managed the upgrade of the ERP system, Maximo.
• Coordinated the data migration for the scheduling application, Primavera, and oversaw vendor development on a middleware application to integrate Maximo and Primavera.
• Managed the migration of 12 years of historical data from an existing SAP system to a SQL database utilizing SAP Business Objects as a reporting tool.
• Currently working with a 20 member team to define and implement a support solution for a new company wide SAP installation.
• Responsible for management of change and enhancement requests for the new SAP system from business analysis through testing and implementation.
• Write and/or execute test scripts for SAP projects in HPQC for unit, functional and user acceptance test cycles.
• Manage and create SAP integration batch jobs in AutoSys.

Project Manager/Director

Confidential, Lima, Ohio

Responsibilities:

• Developed policies and procedures for the IT Department increasing accountability, career development, communication, segregation of duties and change management.
• Managed relationships and contracts with 22 external vendors.
• Created and maintained the County IT budget, which averaged $600,000 annually in addition to project budgets.
• Identified need and developed a county - wide intranet. Programming in PHP, Javascript and MySQL.
• Initiated and created a career development program for all county employees to enhance technology skill, thus improving productivity, moral and interdepartmental relationships.
• Integrated the intranet site with an existing ERP system, MUNIS as well as initiated first steps in the business objective to move toward paperless HR documentation.
• Responsible for research and implementation of county-wide helpdesk which decreased IT response time from weeks to one hour and increased IT team member accountability.
• Led set up and implementation of OnBase document management system that replaced an aging Microfilm system and provided a unified solution for 11 departments.
• Achieved OnBase Administrator Certification.
• Led a one year network stabilization project with a budget over $500,000.
• Coordinated multiple vendor and internal resources to deliver the project 3 months ahead of schedule and on budget.

Applicant Support Manager/ Application Developer

Confidential, Lima, Ohio

Responsibilities:

• Collaborated and consulted with external vendors regarding mutual clients, to identify best practices and assure smooth data transfers for system integrations.
• Assured clear communication between Development Team, Vendors, Clients and Applicants.
• Managed six-member team to provide applicant and client support via phone, email and live chat. Average number of applicants for largest volume client was 10,000 per week.
• Performed QA, testing and application development of web based system. Programming done in ASP and integrated with SQL Database.
• Created and maintained user manuals, functional specifications, and product and procedural documentation.

Helpdesk Technician

Confidential, Columbus, Ohio

Responsibilities:

• Identified need and created Access database that decreased time for loan documentation preparation from three days to four hours.
• Provided concept presentation to senior management to assure backing for procedure change.
• Created material and conducted training for end users.
• Created and maintained Access databases for all departments.
• Developed and maintained department intranet to centralize project planning and an asset repository.

Merchandise Controller/Project Manager

Confidential - Columbus, Ohio

Responsibilities:

• Planning and Allocation Project Manager for new, remodel and disaster recovery stores. Averaged 10 - 15 simultaneous projects.
• Coordinated efforts with Store Operations, Distribution Center, and Regional or District Store Managers to assure on time delivery of best priced merchandise when staging a full store
• Merchandise Supply Chain, Inventory Management and Costing for new, remodel disaster recovery and closing stores
• QA on major price initiatives submitted by Corporate Division and Store Planners to assure they rolled up to the amount budgeted by the EVP of Planning and Allocation
• Communicated price changes to the stores and coordinated with the Visual Merchandising team to best display the store based on price changes.