TECHNICAL SKILLS:

LANGUAGES, TOOLS, OPERATING SYSTEMS: Cobol Programming MVS/ISA Crystal reports QA EXCHANGE CICS Citrix SQL QA Load MVS/JCL Tiny Term Dream weaver Winframe XPEDITER Batch TSO/ISPF - PDF MS FrontPage 98 / 20000 ROSCOE Cobol II Kronos Impromptu Web Reports Aldus PageMaker 5.0/6.5 VSAM Putty Project Workbench QA Run FILE-AID/DB2 FILE-AID On-line CICS MS Access Rumba Windows 3.x Win 95/98/NT/XP Cobol VMware Service Manager MS Office TCP/IP IDCAMS AS 400 Mainframe QA Test MS Outlook HIPERSTATION, REXX Impromptu 6.0 / Web Reports Test Director ABEND-AID

HARDWARE: Atari Mega Ste/TT030/falcon IBM Compatible PC Macintosh IBM 3090

PROFESSIONAL EXPERIENCE:

Desktop Support Technician

Confidential

Responsibilities:

• Desktop support of the Milford school district. Teachers and students and the staff of the board of . I supported all workstations and software used in the district including Windows 7 Pro, Google apps, MS office, Meals Plus, Dazel, Hyland OnBase, Kronos, Smart Boards, Smart notebook, Smart ink Chrome OS
• Chromebooks IPads, PC desktops and laptops. Maintained and installed printers and scanners, configured and deployed new desktop and laptop computers throughout the Milford school district and the board of . Repaired and modified desktop PCs for use with security camera systems. Supported several different phone systems.

Technical Support

Confidential, OH

Responsibilities:

• Phone and email support for Kroger and all of it subsidiary stores and distribution centers. Support the technicians working on hardware in the field, using the ticketing system. VMware Service Manager. Track issues and escalate when needed; dispatch repair techs to fix hardware. Address network errors with serial and network printers, network enabled department scales and vendor scanning devices used for product receiving. Password resets, Time clocks, My E-schedule store scheduling software.

PROGRAMMER

Confidential, Cincinnati

Responsibilities:

• Design and program sounds for a large variety of electronic musical instruments. Design and create custom graphics for company letterhead, disk labels, and newsletters. Provide full customer support for all of our products via phone on-line and E-mail for PC and Atari. Assist in maintaining our web site with new and updated software and demos.

Confidential, Sharonville, OH

Responsibilities:

• Repaired laptop and desktop computers. Built desktop computers from scratch. Tested all computer components, RAM, motherboards, external & internal hard drives, SSD drives, laptops, notebooks, tablets, webcams, Bluetooth speakers, headphones and digital cameras for functionality and restored them to factory condition for the end users and sellers. Digital Doc Cincinnati. computer and cell phone repair . Repaired and refreshed and cleaned viruses from desktop and laptop computers and repaired smart phones and tablets iPhones, and iPads.

Confidential

Responsibilities:

• Assembled new systems, networked them together, software setup and data restore for each system according to each user’s profile. Documented all new and old hardware. Deployed the new hardware throughout the large facility. Tested each setup before signing off on install, approximately 80 new PC’s.

PROGRAMMER/Analyst

Confidential, Cincinnati

Responsibilities:

• Managed project upgrading version 3.5 of Cognos Impromptu to version 6.0, moving from Winframe to Metaframe server environment. Created new and completed all testing of pre-existing reports in both versions of the program. Performed SQL quarries on the mainframe DB2 tables. Data warehouse work for
• HR systems employee reimbursement and grades tracking adding new tables and fields creating the joins. Set up new users, their access security and customized using the company’s data in combination with the Cognos material. Created custom report templates with logos for each subsidiary nationwide and data filters for each group and setup effective dating for all reports. Trained users in Impromptu as well as set up the Citrix ICA client software to connect them to the Metaframe server where Impromptu was installed. Worked with Impromptu Web Reports. Project consultant to divisions for their upgrade and that used Cognos Impromptu as well as Powerplay and the web-based version of impromptu.
• Recorded all users test input and created test scripts with QA Hiperstation. Planned tests in both Test Director and QA test, used QA load for load testing as well as QA run test execution. Maintained and modified user scripts with Hiperstation script editor and REXX processor as well as TSO/ISPF. Wrote JCL for script playback. Planned Y2K tests in Test Director and QA Director. Edited and played-back user scripts with QA Hiperstation. Saved off output and created documentation for records in QA Test and Test Director Instructed users on Session Demo.
• Managed the graphics creation for the Corporate HR web site. Created all of the Banners on each frame for every page including the main page. Used Photo Studio, Photo Shop and FrontPage. Worked on team that created weekly on-line News Magazine published on Company intranet, using FrontPage. Edited page content and inserted Photos and animation, set up all hypertext links, and created custom graphics. Set up and created archives to previous issues with all links and pages. Edited HTML code when needed to fix errors and modify page content. Worked with Macromedia Dream weaver to create page layouts and develop basic framework for web sites, and Mainframe maintenance projects with COBOL, DB2 tables and SQL QMF. Created new check images and company accounts, updated customer account information for the HR/Payroll dept. Maintained and modified JCL and procs for the HRIS system Jobs. On-call support of all systems.

PROGRAMMER/Analyst/Consultant

Confidential, Cincinnati

Responsibilities:

• Recorded on-line entry scripts from system users with Hiperstation. Played back recorded scripts and ran batch cycles to test Y2K compliant code changes. This included setting up system run dates with Xchange, editing and modifying scripts, creating and modifying JCL for script replay. Other responsibilities included, setting up code line counters with QA XPEDITER for both CICS on-line systems and running batch jobs for code coverage and documenting executed lines of code in MS Word docs. Acquired details for business user use cases for tests and documented them in Test Director. Searched production Load Libraries and documented all non-COBOL II programs in preparation for a future code conversion projects.

SERVICE & REPAIR SHOP MANAGER

Confidential, NY

Responsibilities:

• Evaluated all incoming used musical equipment before purchase. Assisted in the design and implementation of a large customer and inventory data base (MS Access), Ordered all supplies & parts, maintained all books, payments, correspondence & subcontracting. Managed a staff of 6 technicians. Professional Keyboard sales and customer support, Professional Audio and recording equipment sales instillation and support, High tech audio software sales instillation and customer support.

ASSISTANT ENGINEER

Confidential, NY

Responsibilities:

• Set up, and breakdown of MIDI equipment, synthesizers, MIDI sequences, drum machines and computers. Programming of synthesizers and signal processing equipment using and Atari 1040ST Computer system. ASSISTANT ENGINEER & TAPE EDITOR, Nola Recording Studio, NY. . Assistant tech: “The Howard Stern Syndicated Radio Show” (Set up of mics, mix boards, and equipment), Edited 14 min. and 60 second spots of “The Christopher Close-up” Radio Programs. Assisted during commercial and demo sessions, Used Macintosh and Yamaha CX5M computers programming the Yamaha DX7 Synthesizer.