Field Services Resume Columbus Ohio - Hire IT People

SUMMARY:

Over 15 years’ experience with local and wide area networks
Over 10 years’ experience with trouble shooting and break fix of computer hardware and peripheral
Technical projects with small, medium and large scale size.
Remote access software including Active Directory, PC anywhere, VNC viewer and RDP.
Worked with various ticketing systems such as Remedy
Knowledgeable of EDI Services and support

TECHNICAL SKILLS:

Hardware: Laser Printer Maintenance Service and Repair Desktop & Laptop Service and Support. Site Support. Break Fix Technician. Inventory (Tagging & Tracking). Broadband Network Equipment circuit design. Networking File Transfer.

Software: Windows XP & Windows 7 Operating Systems. Microsoft Office 2003 & 2007 (Outlook, Excel, Communicator).

PROFESSIONAL EXPERIENCE:

Confidential

Field Services

Responsibilities:

Break/Fix ofdesktop, laptop, printers and scanners
Imaging and setup of equipment
Applicationdistribution with Altaris
Active Directory assistance
Remote software usage pc anywhere, VNC viewer, RDP
Troubleshooting Windows OS, Outlook, and Microsoft Appissues
Ordering and replacement of parts
Backup and transfer of data
Upgrade and Migration of equipment from XP to Windows7

Confidential

Desktop Support

Responsibilities:

Imaging and Encrypting
Data transfer
New user setup and moves
Support of applications and share point
Administer AD and Check Point
Support printers, IP phones and conferencing equipment

Confidential

Field Services

Responsibilities:

Break/Fix ofdesktop, laptop, printers and scanners
Imaging and setup of equipment
Applicationdistribution with Altaris
Active Directory assistance
Remote software usage pc anywhere, VNC viewer, RDP
Troubleshooting Windows OS, Outlook, and Microsoft Appissues
Ordering and replacement of parts
Backup and transfer of data
Upgrade and Migration of equipment from XP to Windows7
McAfee Encryption

Confidential

Desktop Support

Responsibilities:

Image and deploy Computers to Honda specifications
Break Fix Repairs of PC, Laptops and Laser Printers
Provide desktop support for PC’s printers and projectors
Repaired SCCM during imaging when needed
Data and File transfer
McAfee Encryption

Confidential

Desktop Support

Responsibilities:

Configured Computers for deployment
Imaging and file transfer of hard drive
Remote Assistance and Active Directory

Confidential

Helpdesk Analyst

Responsibilities:

Resolved inbound Confidential Employee service requests via email, instant message, and/or telephone
Supported Confidential employee transition from IBM Same time to Microsoft Office Communicator
Supported Confidential employee transition from Windows XP to Windows 7
Provided Microsoft Outlook and Microsoft Office Communicator support to employees internationally
Correctly routed and escalate cases to the appropriate escalation group(s)
Tracked issues, problem - diagnosis, and solutions accurately via Ticketing software and email
Used the Confidential I.T. knowledgebase, the intranet, and the internet to research issues
Communicated problem-solving strategy with the team-leads for submission to the knowledgebase

Confidential, Columbus Ohio

Field Technical Representative

Responsibilities:

Responsible for unit level repairs on HP products
Travel within The region for contractual and warranty repairs
Time Management, Parts ordering and Customer Service
Configure transfer and image machines with company logo and software using ghost and SMS software
Install drivers and upgrade firmware for any peripheral equipment using product software
Troubleshoot Ethernet and wireless connectivity issues and assist with network admin issues

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Field Services Resume

Columbus, OhiO

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