TECHNICAL SKILLS:

SOFTWARE: DOS 5.0 to 6.11, Windows 3.X Windows 10 Microsoft Office ( 95 2013/365/2016 ) Exchange 5.X, 2000, 2003, 2007, 2008, and 2011 Windows Server 200X 2012 installations and maintenance, conversions to and from, and and migration of servers; (Active Directory maintenance and account creation ) Norton \ Symantec Ghost, McAfee, Kaspersky, and Symantec Antivirus ( SAV \ SEP ) Lotus Notes ( 5.0.8 8.X.X ) Backup Executive 12.5 Acronis Workstation Install and Images EPIC support Labtech ( LabVNC, Teamviewer, TightVNC) Connectwise Spiceworks McKesson MISYS TIGER EMR Allscripts SOAPware RSL ( Billpro ) SCCM Remedy Footprints Citrix Receiver, CITRIX Active Directory, ADMT

HARDWARE: Desktops, notebooks, tablets, servers ( DC, File servers ) Routers, switches VPN ( Sonicwall, Microsoft ) Multifunction Copiers ( Xerox, Sharp, Panosonic, HP, Toshiba ) HP, Dell, Brother printer support ( Wireless and Wired ) Scanners ( Fujitsu, EPSON, and HP ) Iphones, Ipads, Macbooks

WORK EXPERIENCE:

Confidential

Active Directory Engineer and Server Engineer

Responsibilities:

• Primary goal to migrate computers, ( desktops, laptops, and mobile devices ), from older DC to new AD
• Support of users remotely and desktop support via phone and IM

Confidential

IT Support Specialist

Responsibilities:

• Maintenance and support of Active Directory and Exchange ( account creation and integration with SBS and standard Server
• Phone support and remote support for Help Desk
• Remote installs of Labtech Agents
• Remote installs of MS Office and VIPRE
• Remote virus and malware scans
• East Coast Medical Management / Great Lakes Medical Practice / Summa Emergency Associates / Lake Mary Medical Consultants - System Administrator
• Maintenance and monitoring of three DC’s and AIX Servers
• Active Directory maintenance and upkeep for three different domains
• Maintenance of licenses for Microsoft Products
• Control and monitoring of network activity
• Maintenace and upkeep of network printers and copiers
• Changeover control from T1 provider to cable ISP
• Removal of viruses and spyware from individual workstations
• Support, maintenance, and deployment of servers, workstations, and smartphones
• Remote support of all offices 24/7 coverage
• Traveled to remote locations and maintained systems
• Ran financial analysis reports
• Remote and phone support of end users

Confidential

Responsibilities:

• Migration and troubleshooting of workstations, notebooks, servers, and thin clients from one domain to new domain
• Support and maintenance of users, staff, doctors, and nurses of Catholic Healthcare Providers in three hospital systems statewide, ( Youngstown, Springfield, Lima, Toledo, and Cincinnati ) and support of additional team members of AD Team and Desk side support team
• Remediation of encryption software removal from desktops and upgrades and policy updates

Confidential

Help Desk Analyst

Responsibilities:

• Desktop and phone support of two main offices and satellite home office users
• Remote application support and in-person desktop support of propriety software and Microsoft products
• Dell certified technician repair and maintenance of desktops, notebooks, printers, and servers f users to use propriety software
• Maintenance and support of Blackberries and Iphones
• Shipping and receiving of customer’s products and internal products
• Inventory control and maintenance of hardware
• Imaging and maintenance of images of desktops, notebooks, and servers

Confidential

EMSC Desktop Support Engineer \ Field Service Technician

Responsibilities:

• Refresh of desktop and notebook PC’s for various locations
• Memory upgrades and maintenance of file, printer, and other various servers for numerous locations
• Maintenance and repairs of network switches and network logins
• Maintenance of Exchange Servers and propriety software
• Troubleshooting application issues, hardware, and network issues via VPN and in-person situations
• Maintenance and service and backup of Windows Server and Active Directory
• Installation of individual instances of Blackberries and other hand-held devices along with synchronization with Enterprise solutions in a remote location
• Creation of Images for desktop and notebook systems using Symantec Ghost and Acronis
• Maintenance of Iron Mountain and additional backup software using Backup Exec
• Usage of Remedy ticketing system and SCCM deployment

Confidential

Technical Support Specialist \ Sales Engineer \ IT Manager

Responsibilities:

• Desktop support of customers and staff
• Maintenance of sales database and IT databases
• Maintenance of backup systems
• Deployment of SAV 10.2 for VISTA Desktops and XP Desktops on a server basis

Confidential

Business Account Manager

Responsibilities:

• Handling of sales of office equipment, office supplies, and network and computer supplies for small to medium business customers in addition to individual customers
• Administration and maintenance of business customer database
• Consultation of purchasing of customers for desktops and notebook PC’s and MAC’s
• Consultation on network access and maintenance
• Cold-calling potentially new business customers

Confidential

Desktop Support Engineer

Responsibilities:

• Installation and trouble-shooting of propriety software necessary for doctors, nurses, and administrators
• Maintenance and operations of desktops, laptops, and printers for Business Partners/users ( Dell desktops and laptops, HP/Lexmark Deskjets and Laserjets )
• Field service response to business partner’s/user’s individual computer needs/issues
• Installation of Blackberry 7250, Pocket PC’s, Palm Pilots ( M series and Treo 650 and 700w ), and other various PDA’s/Handhelds
• Installation of laptops, desktops, and printers for individual sites for additional business partners/user’s
• Installation and maintenance of Blackberries \ Palms in an enterprise environment along with BEZ

Confidential

PC Technician

Responsibilities:

• Testing and roll-out of electronic voting machines
• Testing of printers, voice software of tally systems and PC cards
• On-site help desk for various Board of Elections individuals for touch-screen machines and printers

Confidential

Help Desk Operator

Responsibilities:

• Assistance with staff, faculty, and students with email issues
• Assistance with passwords for various logins
• Walk-throughs of activities and operations of Lotus Notes and MS Office 2003 ( Word, Excel, Powerpoint, and Access )
• Assistance with installation of wireless access clients and Lotus Notes desktop and Web Access clients
• Assignment of technical issues to other technicians for software, hardware, and other technical issues dealing with Windows Server 2000 and Windows XP

Confidential - Walton Hills, OH

Assistant Systems Analyst

Responsibilities:

• Maintenance, operation, and upgrades/overhauls of 200 computers ( Windows 95, 98, 2000, and XP ) in offices and shop floor
• Update, maintenance, and daily operation of 9 Windows servers ( Primary Domain Controller, Secondary Domain Controller/File Server, Print Server, Production Software Servers ( 2 ), SQL Servers ( 2 ), 1 Human Resources server, and 1 Exchange 5.5 Server )
• Upgrade, installation, maintenance of HR Server from Windows NT 4.0 Server to Windows Server 2003 in addition to upgrading Human Resources Software and Time Puller Software and computers to most current versions
• Maintenance, assistance, and guidance in daily operations of 300 users of daily computer usage ( 95, 98, XP, and 2000 Operating Systems ) including updating passwords, user names, and permissions on all 9 servers
• Installation, maintenance, and operations of Sonicwall Firewall device and 3 T1 lines between main campus, warehouse, and secondary location
• Installation of SPAM filters on Exchange 5.5 server through the usage of a linking a website to remove unrecognizable subject lines, numbers in the subject lines, and other various techniques of SPAMMERS
• Installations and of users of MS Office 2003 from MS Office XP/2000
• Maintenance, upgrades, and troubleshooting of propriety software necessary for shipping and loading of finished units
• Removal, upgrade, and daily maintenance of network wiring - Conversion from fiber optic cabling on the production floor to CAT5 cabling as well as removal of Repeaters, Terminating Ends and conversion to HP Procurve switches
• Installation of Blackberries individually and through Enterprise Solutions
• Maintenance of Windows NT and Windows Server 2000 and Active Directory and installation of Windows Server 2003

Confidential - OH

Computer Specialist / Electronics Technician

Responsibilities:

• Maintained main computer lab for undergraduate and graduate students
• Answered questions over the phone about various software packages and network issues for students, staff, and professors
• Repaired and upgraded various PC’s and MAC’s workstation at different locations around campus
• Walk-throughs and installations of MS Office products and assistance with WesLaw
• Repaired and maintained various printers at other locations
• SCCM deployment and implementation

Confidential - Cleveland, OH

Computer Assistant

Responsibilities:

• Maintained main computer lab for undergraduate and graduate students
• Answered questions of students, professors, and staff over the phone about various software packages, hardware concerns, and test materials offered over the network
• Repaired and upgraded PC’s and Mac’s for computer lab and advised on student’s, professor’s, and staff’s home computers
• Imaging of desktops using Ghost to one standard image
• Assistance via telephone with MS Office and other various Microsoft products