Product Support Specialist Resume Jamaica, NY - Hire IT People

SUMMARY:

Customer Service professional with a strong Technical Support background who is a committed and dedicated hard worker. Known for exceeding at any challenge or project presented while ensuring company’s goal and bottom line savings are met.
Payroll management
9 years of experience in customer management
Proficient Supply systems
Sales logistical/clerical scheduling and resource management
Technical support/ Remote desktop

PROFESSIONAL EXPERIENCE:

Confidential, Jamaica, NY

Product Support Specialist

Responsibilities:

Liaison between customer and sales, technical support teams.
Present the customer with best options of purchase
Perform inspection on new and current customers for sales accountability purposes
Help technician’s on the field when extra hand was required
Battery/Fleet Management through selective software in conjunction with Microsoft

Confidential, New Brunswick, NJ

Recruiting Analyst, HR Business Services

Responsibilities:

Serve as function lead for Recruiting Administration within a specific function or region:
Puerto Rico Recruiting, University Recruiting, Sales Recruiting, Professional Recruiting
Created specific template to be used by the division in the case management system (Remedy)
Partner with Global Recruiting Team Members
Create Offer Packages
Manage collection of signed offer documentation
Liaise directly with Hires
Process Due Diligence, work directly with applicants and Third Parties: Background check and Drug screen
Send New Hire Welcome Package and Day 1 Checklist to all Hires
Translate and prepare legal documents
Employee service center bilingual representative
Desktop Support/ Remote desktop
Navigational support provided for all J&J employees in how to perform transactions via web portal (OurSource a SAP based User Interface)
Provide excellent service to all JNJ and employees via phone fax and email
Help a variety of employees ranging from vice presidents to operators
Assist Human Resource personal on solving complex employee issues such as payroll,employee movements, leaves (short and long term disability) I - 9 Verification Process
Assist supervisors with translations from English to Spanish

Confidential, Hamilton, NJ

Sales, customer service consultant

Responsibilities:

Provide second level technical support for consultants with technical problems on customer accounts through backend software (Sop.Doe, Service order processor)
Deliver excellent sales rapport and customer service
Sell Confidential products to customers based on needs system
Solve billing and customer service issues for customers
Meet sales quota on a monthly basis

Confidential, Robbinsville, NJ

Customer service representative

Responsibilities:

Confidential

Lead-Store Keeper

Responsibilities:

Cross command technical support with all supply programs used and command desktop support
Nalcomis and R-Supply proficient
Bookkeeping and management of over 2500 records of aircraft support equipment and