Client Support Engineer Resume NYC - Hire IT People

PROFESSIONAL SUMMARY:

Technical Specialistwith background asServerAdministrationand Desktop Support for over 20 years looking to join a growing entrepreneurial organization as part of the Executive team.

TECHNICAL SKILLS:

Technology and Tools: Microsoft Server 2012,2008, 2003 AD, IIS, ISA, SMTP, FTP, DNS, VPN, Exchange/Office 365 Windows 8, 7, XP Linux Citrix Xenserver EMC storage SAN Network Infrastructure / Security Router / Firewall / Fiber Switch Radius Server POS / SLOK system support

PROFESSIONAL EXPERIENCE:

Confidential (NYC)

Client Support Engineer

Responsibilities:

SNMP management
Application server/system implement, operation and management
Confidential Inform server
Confidential Recording System
Confidential Resilience Server
Confidential Phonetic Index Server
Project/Task pursuit and implement
User request management/fulfillment via Remedy
Telephony/Radio connectivity trouble shooting

Confidential (NYC)

System Support Analyst

Responsibilities:

Domain environment operation and management
DNS management
Network infrastructure and management
Firewall configuration and operation
VPN server configuration and operation
Wireless environment management and operation
SAN implementation and maintenance (DELL EqualLogic)
Web servers’ maintenance and operation
Demo and test environment build up and maintenance
File servers, FTP servers and SMTP servers build up and management
Outlook 365 operation and management
Windows 2012, 2008, 2003 servers build up and maintain
Linux SVN server configuration and operation
Citrix Xenserver operation and management
Backup solution for all servers.
Desktop support: WinXP, Win7, Win8
PBX configuration and maintenance
Co - location connectivity and security

Confidential

Operation manager

Responsibilities:

Knowledge transfer and work shouldering on Volvo headquarter in Sweden, implement CRM platform on region markets and then to provide service on data operation, data mining and market coordination between headquarter and region markets, to maintain life cycle, campaigns and opportunities for markets, meanwhile to provide solution and recommendation to solve issues.

Confidential

IT Helpdesk

Responsibilities:

From project beginning: budget plan, system spec, network connectivity, build Call Center (Alcatel system) up, recruit team members, transfer knowledge from Confidential Poland BPO center.
To provide IT helpdesk service for WB region users, cooperate with Poland center for new solutions, maintain customer relationship, handle VIP case and escalation issues, to manager team meet KPI, SLA and get client .
Pass internal and external audit for ISO 27001/9001, pass client audit as well.

Confidential

IS manager

Responsibilities:

Cooperate with global team for network infrastructure, define hardware spec. and purchase process for desktops. To provide IT consult service and IT support for this project, build a DR site to maintain 20% availability for emergency.
Pass internal and external audit for ISO standard
Set up a helpdesk team to serve two buildings total 800+ employees, to define SOP, KPI and SLA for IT service, make BC plan and implement for each engagement, manager team to provide high quality service, to manager IT for employee.
Manager server room, build Norton anti-virus server and backup server

Confidential

Senior MIS Specialist

Responsibilities:

Network infrastructure and management: Nortel bridge, Cisco Router, 3com switch
Server build up and management: Window 2003 Server, AD server, Exchange server, DNS server, Web Server, ISA (Firewall) Server, File server, Linux Server, SAMBA server

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Client Support Engineer Resume

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