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Ecc Analyst Resume

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Schaumburg, IL

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SUMMARY:

  • Learn new tasks quickly and accurately; detail - oriented; analytical thinker & problem solver
  • Successfully meet challenges and deadlines; excellent relations with peers & clients

TECHNICAL SKILLS:

Technology and Tools: Data Entry Video/ Web Conferences Support Help Desk/Call Center VPN/Remote Access Microsoft Office 2007 Mail/Shipping/Receiving Active Directory Software Backup/Spam Novell Database Bldg. Mainframe Special Projects

PROFESSIONAL EXPERIENCE:

ECC analyst

Confidential, Schaumburg, IL

Responsibilities:

  • I performed wide monitoring for all supported Services/Applications by facilitating Bridge calls to expedite resolution of any Major Incident. I recorded Major Incident Records (MIR) to track all Incident activity - helping Problem Investigations, Trending and Root Cause analysis.

Service Desk analyst

Confidential, Chicago, IL

Responsibilities:

  • I performed un-installations of previous versions of Microsoft Office 2007 & 2010 to prepare end user with 365 Migration. Installed Microsoft Office 2013 and assisted user with confirming accessing Microsoft Office Outlook emails.

Help Desk Analyst

Confidential, Atlanta, GA

Responsibilities:

  • I performed duties to assist end users with accessing and logging into applications, VPN/Remote access, and escalating issues to Tier2. Performed Password resets, Email/Telephone/Instant Messaging (multiple ways contact), Hardware/Software Support Incident creation via CASD, Internal/External users support

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