Mdm Support/admin Resume
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Plano, TexaS
SUMMARY:
- Proven IT support specialist with 10+ years of experience providing corporate enterprise - wide mobile device support, looking to join a diverse and growing organization that can leverage my strengths. Strengths include: Avaya and Nortel PBX systems, customer service, mobile phone and email equipment trouble shooting, application support, selection and procurement of mobile devices
- LAN and voice cabling and supporting business communication technology needs. Possess strong verbal and written skills and demonstrated effective communication and influential skills at all levels of the organization. Current goal is to join a diverse and growing organization and serve their internal needs that can leverage my strengths and value my contributions.
PROFESSIONAL EXPERIENCE:
Confidential, Plano, Texas
MDM Support/Admin
Responsibilities:
- Managed wireless accounts for over 6000 lines of service; provided equipment and operational support for Aegon/ Confidential co-workers across North and South America.
- Supported bring-your-own-device BYOD environments utilizing mobile device management (MDM) skills.
- Proven administrative experience troubleshooting all issues which arise between devices and Mobile Device Management platform as well as set up and troubleshooting wireless aircards.
- Excellent working knowledge of Confidential (RIM) OS, Confidential device functionality and BES (server) administration.
- Managed Good Technology server for Android and iPhone devices.
- Conducted application testing for mobile devices to ensure proper functionality.
- Researched and tested new mobile devices before introduction into the environment.
- Managed vendors and accounts for mobile devices, teleconferencing accounts, pagers and calling cards. Negotiated mutually acceptable terms with vendors and finalized agreements.
- Proven carrier ( Confidential, Confidential, and Confidential ) knowledge and support experience for both individual and corporate liable clients.Experience working in the carrier internet portals (plan, procurement of devices, billing, etc.)
- Diligent in expense management and a proven record of saving hundreds of thousands of dollars per year.
- Certified BICSI Technician installer level 2 - responsible for all data and voice cabling (installation and troubleshooting) at the 260,000 square foot Plano, Texas location.
- Primary contact and/or installer of cabling in server areas and data center. Coordinated equipment installation with shipping, facilities, server and networking groups to ensure proper installation.
- Excellent customer service skills with ability to interact with customers of every level.
- Responsible for tracking asset information for thousands of devices issued to users.
- Utilized Remedy ticketing system to insure all issues were tracked and follow up on.
Confidential
Telecom Systems Analyst
Responsibilities:
- First point of contact in all telecom problems and requests.
- Proactively analyzed, troubleshot and resolved problems related to installed telecom infrastructure. Identified software application, network, circuit, and hardware malfunctions and took appropriate actions to resolve issues in a timely manner.
- Provided telecom support for multiple sites’ Avaya and Nortel phone systems; Avaya Communications Manager 5.0, Avaya 450 gateways, Avaya 9650 phones, Nortel 8100, M2616 and 2216 phones.
- Performed all moves, adds and changes in PBX's and related telephony equipment.
- Responsible for support of cell phone and Confidential problems for 500+ users worldwide.
- Managed telecom vendors, including teleconferencing accounts and calling card accounts.
- Researched, proposed, and implemented new versions and features (e.g. Unified Communications) to existing architectures, standards, policies and procedures.
- Performed the installation, terminating, labeling, testing, and troubleshooting of voice, data, and fiber optic distribution systems.
Confidential
Facilities Engineer
Responsibilities:
- Conducted daily safety walk-through of the facility to identify and address safety concerns.
- Performed major and minor repairs on technical systems and supporting equipment.
- Responsible for procurement of repair parts, materials, tools, and equipment.
- Responsible for Preventative Maintenance (PM) activities, schedules, and logs.
- Performed monthly fire system tests as well as fire extinguisher checks.
- Read, interpreted and provided "marked up" blueprints / drawings for facilities projects.
- Provided installation of all data and LAN cabling and electrical cabling for equipment.
- Maintained treatment of cooling tower equipment and daily operation of the chiller system.
- Developed and reviewed maintenance and operational procedures to ensure best practices were in place and documented properly.
- Provided analysis of critical utility systems and developed energy management solutions focused on cutting expenses based on the assessments.
- Utilized with computerized maintenance management systems.
- Responsible for all phases of activities related to a reconstruction of office space including movement of employees, management, contractors and movers..