TECHNICAL SKILLS:

SOFTWARE: Windows 2000/XP, Remedy, MS Office, MS Outlook 2003/2007, MS Active Directory, Norton & McAfee Anti - Virus solutions

HARDWARE: IBM PC S, Blackberries, Dell laptops, HP & Dell Inkjet/Laser Printers, IBM/Sony/Toshiba Laptops/Docking Stations, Optical and Magnetic Drive Installation, Scanners, Cisco IP phones

PROFESSIONAL EXPERIENCE:

Confidential, NEW YORK, NY

IT Moving Services/Team Lead

Responsibilities:

• Determined the duties and responsibilities of individual team members.
• Analyzed the individual performance of each team member and motivated them to perform even better.
• Analyzed the assigned projects and distributed tasks to the members asper their area of expertise.
• Reported any problem or fault in the project to the project manager or supervisor.
• Inspired each and every team member to perform and produce their best.
• Ensure the performance of the team members is of a high standard.

Confidential, NEW YORK, NY

Helpdesk Support Technician (Consultant)

Responsibilities:

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Allocates stock from inventory to IT technicians as required
• Advises Manager of Technical Support of stock depletion for additional procurement as well as retired equipment
• Provide technical support for requests from our Legal Services for email restores in support of litigation matters using EAS Discovery, Enterprise Vault and ExMerge.
• Maintain confidentiality of requests.

Confidential, NEW YORK, NY

Desktop System Analyst

Responsibilities:

• Level 1&2 support addressing software, hardware, peripheral and network connectivity issues for end - users.
• Create new user accounts in Citrix (PAT and Pertrac)
• Personally configure new and rebuild laptops.
• Worked closely with IT department, administering servers during backups and upgrades.
• Provide Blackberry support and add/remove users from Blackberry server
• Handle calls to outside vendors for service and repair of equipment
• Video equipment set up for meetings (i.e. setting up projectors for PowerPoint presentations), etc.

Confidential, NEW YORK, NY

System Operator / Systems Administrator

Responsibilities:

• Oversaw overall network health, monitoring system backups, adding, modifying and deleting user accounts, addressing IT & Helpdesk inquiries, and documenting system configuration.
• Personally initiated comprehensive documentation and reporting process overhaul, executing thorough analysis of existing configuration, implementing detailed breakdowns of procedures, changes, server names, hardware replacements, changes, antivirus versions, etc. and introducing regular reports.
• Capitalize on effective interpersonal skills to facilitate clear, productive lines of communication between Network Engineers, Systems Administration, Help Desk Professionals, 3rd parties and end users.
• Utilize Active Directory to create NT log-in and email accounts, ensure proper security measures and create access / permissions to shared folders.
• Delivered technical support of individual issues for all levels of employees with skill sets ranging from novice to power-PC users.
• Oversaw all break/fix, installation and upgrade responsibilities, and troubleshot and resolved hardware, software and network connectivity issues for over 2,000 workstations and 8,000 end-users.
• Managed day-to-day administration functions utilizing Active Directory to facilitate password resets, establish email accounts, address log-in issues, manage group access, etc.

Confidential, NEW YORK, NY

Senior Computer Analyst

Responsibilities:

• Provided comprehensive desktop and network support, resolving technical issues for over 300 general public end-users from diverse socioeconomic backgrounds and cultures.
• Facilitated classroom setups and provided one-to-one customer service and technical support while instructing library users on the use of over 100 electronic subscription databases.

Confidential, NEW YORK, NY

System Analyst Intern

Responsibilities:

• Gained extensive level 1&2 support as well as level 3 familiarity while addressing software, hardware, peripheral and network connectivity issues for over 3,200 end-users.
• Recommended and implemented improved documentation including troubleshooting checklists, escalation guidelines & phone numbers, and status report / al emailing protocols.
• Worked closely with IT department, administering servers during backups and upgrades.
• Resolved network and telecommunications issues for Windows 95/98/NT Workstation setups.

Confidential, Fort Dix, NJ

Cryptologic Technician

Responsibilities:

• Currently assigned to Navy Information Operation Center Fort Dix.
• Currently hold a TS/SCI/ with polygraph clearance with the US Navy Reserve.
• Capitalized on highly effective oral and written communication skills while drafting and presenting periodic and special intelligence reports, plans and briefings.
• Analyze information in determining the significance and reliability of incoming information.
• Currently assigned as the Assistant Site Security Officer (Assistant SSO) for the unit.

Confidential

Intelligence Analyst

Responsibilities:

• Capitalized on highly effective oral and written communication skills while drafting and presenting periodic and special intelligence reports, plans and briefings.
• Assisted in determining the significance and reliability of incoming information.
• Contributed to the analysis and evaluation of intelligence holdings to determine changes in enemy capabilities, vulnerabilities and probable courses of action.