OBJECTIVE:

• Seeking a Field Engineer, Desktop Support or related technical position where I can utilize my technical, managerial and project management experience as an asset to a company, as well as a challenging environment where I can build upon my existing skills and have opportunities for professional growth.

TECHNICAL SKILLS:

Technology and Tools: Microsoft Windows 95, Vista, Windows 7, 8, NT Workstation, Windows 10, Server 4.0, Microsoft Server 2000, 2003, 2008, Mac, iOS. Exchange. IBM Lotus Notes, Sametime connect, MVS/OS390, HP Open VMS and Unix, VAX, ES9000 and AS400. TCP/IP, UDP, DHCP, Telnet, FTP and SSL protocols. Proficient in Active Directory, ISS, Microsoft Office 2003, 2007 and 2010 Suite, 2013, Carbon Copy, PC Anywhere, Remote Desktop, Remote Assistance, Cisco Security Agent, POS, Checkpoint (VPN - 1 SecuRemote), Cisco VPN Client, Logmein, Lync, Dameware, SCCM. Proficient in SNS device monitoring, Spectrum Enterprise Alarm Manager, PCX, PMOC, Action Request system (Remedy),Connectwise, Autotask, Kaseya, Arcserve 6.0, WRQ reflections, Rumba Sessions, SMS, Tivoli Storage, IssueTrak Management, MetaIP, Whatsupgold, Metavante, TellerInsight, BankerInsight, ITSM, EPiC. Cisco ASA, AP, PIX & routers i.e 2811, 2700 & 1800 series installs. Server infrastructure, migrations, consolidation, setup and cleanup, 3G and 4G routers. Proficient in an array of software applications QuickBooks, Autobase, ADP systems, Reynolds System, LED Studio, Catalyst Control Center.

PROFESSIONAL EXPERIENCE:

Desktop Support Specialist

Confidential

Responsibilities:

• Part of Windows 10 deployment team.
• Lead of WAN Transformation at Providence Tarzana Medical Center
• Member of Hospital Group wide Windows 7 and Thin Client implementation which consists of inventorying current systems in place, then implementing systems accordingly.
• Lead Printer Deployment project at Providence Tarzana, Switched from Xerox to Ricoh printers. Roughly 1600 devices of different models and functions.
• Contributor during EPiC implementation, assisting multiple hospitals with upgrading or deploying replacement hardware, which included PCs, monitor upgrades, printers, barcode scanners, Hospital rolling carts, wall mounted systems, Thin clients, laptops.
• Assist with pre-deployment setup of systems by imaging systems using MS imaging tools, All in one systems, Touch Screen all in ones, upgrade PCs from Windows XP to Windows 7, transferring user data via WET (Windows Easy Transfer).
• Interact with Hospital personnel while working on desktop support trouble tickets, logged all information in ticketing system ITSM.

Volunteer IT Support

Confidential

Responsibilities:

• Assist school in Los Angeles Area with IT needs that include PC Virus cleanups, hardware repair such as printers, PC’s, laptop hardware and software, computer lab cleanup. Wireless device setups, attended meetings with Vector for wireless network survey and implementation, system swap outs, system file transfers.

Technical Support Manager

Confidential - Lake Forest, CA

Responsibilities:

• Established Department structure, developed procedures, recruited, trained staff. Interacted with other key departments to assure Service and Operational Level Agreements were met. Assisted company with various key projects.
• Managed Tech support operations 24/7, worked jointly with other departments to complete projects.

Field Support Engineer

Confidential, Houston, TX

Responsibilities:

• Provide all levels of Onsite Technical Support for multiple automobile dealership groups in the state of Texas and act as backup Regional Engineer for Minnesota, Alabama, Louisiana, and New Mexico accounts. Support included PC, Laptop, hand held devices repair whether it be software or hardware related. Installed servers, Cisco Network core devices, Wireless Access Points installs, configured and maintained accordingly.

Desktop Support Analyst

Confidential, Corona, CA

Responsibilities:

• Worked closely with 1st Level Support Help Desk and assisted end users with tickets escalated from Help Desk.
• Accurately document problem management tickets in order to track root cause analysis as well as create, update tickets using Remedy user 6.0.3.

Help Desk Analyst

Confidential, Rancho Cucamonga, CA

Responsibilities:

• Assist in managing I.T. Help Desk for bank, providing support for technical and non technical banking issues.

Data Center Operations Specialist - Shift Supervisor

Confidential, Los Angeles, Ca

Responsibilities:

• Supervised 3 Data Center operators to perform all Data Center functions, which consisted in nightly server backups, monitor Mainframe Activity, also in charge of performing Technical Field tickets within Cedars Sinai Medical Center.

Help Desk Manager

Confidential, Los Angeles, CA

Responsibilities:

• Managed the IT Help Desk as well as the field technicians for the Cedars Sinai account of 30 staff members, Wrote procedures to be followed by staff, in regards to troubleshooting of applications, systems and escalation.

Help Desk Technician

Confidential, Los Angeles, CA

Responsibilities:

• Provide over the phone troubleshooting for Cedars Sinai hospital employees in regards to login issues, VPN, SecureID, Analyze network connectivity issues

Consultant - Network Administrator/ Field Engineer

Confidential, Long Beach, Ca

Responsibilities:

• Maintained all PC needs and servers at the Confidential ’s Children’s Clinic

Mainframe Production Control, Programmer Analyst /Supervisor

Confidential, Los Angeles, CA

Responsibilities:

• Overlooked the mainframe batch processing for Confidential using CA-Scheduling package