Desktop Support Resume New York, NY - Hire IT People

OBJECTIVE

Seeking a position that will help me use my current studies in Computers and acquire skills that will be beneficial to my future.

SUMMARY

Installing and supporting Windows 98/2000/XP, MS DOS, and MS Office 2000/2003/2007.
Installing, troubleshooting, repair and maintenance of PC and Laptop internal hardware and peripherals, e.g. Motherboards, CPU, RAM, Hard Drives, Disc Drives, Scanners and Printers.
Installing and troubleshooting Blackberry devices.
Experienced in manipulating DMS Remedy, isupport, resolver and Peregrine Service Center .
Installing, troubleshooting and configuring Network Hardware, Nic, CAT4, 5, 5e cables, Modems and Routers.
Familiarity with TCP/IP, Telnet, DHCP, and SMTP.
Installing and configuring Black Berries and Treo mobile devices.

PROFESSIONAL EXPERIENCE

Confidential, Long Island City, NY

Desktop Support

Responsibilities:

Providing Level 1 Executive Support.
Trained technicians to complete tasks of projects on time.
Worked on various projects and met deadlines to finish projects on time.
Providing Security upgrades “Pointsec” on Confidential Laptops.
Upgraded and Installed new DSI (Desktop Standard Initiative) images on Confidential computers.
Implement new software and updates releases through OVCM 4.3 & 5.1 (Radia).
Configure computers in Active Rolls.
Setup new user’s account, configure Outlook, Internet Explorer, add printers and blackberry installation.
Providing Same support as Previous roll as a contractor at Confidential

Confidential, New York, NY

Desktop Support

Responsibilities:

Supported 350 EU (IBK) for the Investment bank group
24 hour support using Dameware supporting users in the US and Abroad.
Installing and configuring virtual work stations.
Installing and configure Fact Set on both computer and black berry.
Installing and configuring Bloomberg.
Troubleshooting all (RRS) remote resolution session calls for thin clients.
User management, administrate users accounts shares drives access.
Implement new software and updates releases through WIN EMC and DSM explorer.
Maintaining the disaster recovery site in Jersey City, composed of workstations and laptops.
Coordinate deployments of new hardware to the business floor.
Debugging in - house software applications ( Pitchbook, Pigeon, ML Connect).
Administrate and troubleshooting EU’s remote authentication from home to the office.
Document everything to meet Service Level Agreement Times on each ticket in Remedy ticketing system.

Confidential, Long Island City, NY

Desktop Support

Responsibilities:

Provide desktop support for 4,500+ Confidential users in a Windows 2000/XP environment.
Provide support via IMAC tickets to move, add or change computers for new hires.
Troubleshoot, maintain and repair PCs and laptops located onsite.
Install, configure and troubleshoot MS Outlook 2000/2003, Internet Explorer and Blackberry devices.
Provide support to users connecting remotely to the network via VPN and RDP.
Install and troubleshoot local and network Hewlett Packard printers.
Image PCs and laptops with Windows 2000 and XP operating systems.
Provide data migration and installation of software and driver packages via SMS server.
Document everything to meet Service Level Agreement Times on each ticket in isupport resolver and Peregrine Service Center.
Configure computers in Active Directory.
Responsible for updating hardware asset inventory.

Confidential, New York, NY

Technician

Responsibilities:

Participated in asset inventory project
Responsible for collecting and documenting asset information for PCs, Confidential, Confidential, and Confidential Computers.

Confidential, New York, NY

Technician

Responsibilities:

Participated in the Bank one refresh Project.
Releasing IP address from the workstations to prepare the network.
Swapped older Confidential equipment with newer Confidential systems and rebuilt workstations.
Imaged the computers original software