IT Support Technician Resume

TECHNICAL SKILLS:

Skills: Macs & PCs, win ' 3.1 thru Windows 8, Excel, and Word. Mac OS 8.6 thru 10.7 DOS, HTML, PalmOS, PDA s blackberry, imaging/ghosting, DevTrack Pro, Oracle

PROFESSIONAL EXPERIENCE:

Confidential

IT Support Technician

Responsibilities:

While working at Autonomy, a newly acquired big data cloud company, my job is to do legal holds as needed, image all machines to the HP image, which includes COE.
Provide user instruction and solving any end user problems that arise.

Confidential

ITunes Store Fraud PreventionTeam

Responsibilities:

My duties included investigating suspected developers for chart spoofing royalty fraud and ratings/reviews fraud.
Writing reports of my findings to take further action if needed. I was also involved in real time monitoring of the ITunes store for inappropriate comments, reviews and comments.
Reviewing and approving/rejecting game center avatars. I also provided feedback to management to help improve our tools, policies and procedures.

Confidential

IT - Desktop Project

Responsibilities:

As part of the windows 7 upgrade team, my duties included: imaging new machines, applying s, verifying all citrix programs are functioning, including epic and isite, decommissioning the old machines, and deployment, usually after hours.

Confidential

Desktop Support Level II

Responsibilities:

While working at the corporate headquarters of this publicly stock traded company my duties included migrating XP machines to win 7.Configuring email accounts in Microsoft Exchange and Active Directory.
Setting up workstations and resolving all break-fix issues for laptops and desktops

Confidential

IT-Provisioning/Desktop Support

Responsibilities:

Migrated OS X machines to Lion. Imaged machines to win7 linux gse for new hires, and machines used for .
Troubleshooting hardware and software issues, resolving all conflicts. Helping to run new hire classes on how to use rsa tokens for vpn connections on blackberries, ipad as well as laptops.
Ship and Receive assets, cycle count and stock products. Configure Cisco IP phones.

Confidential

Tier 3 Associate Technical Support

Responsibilities:

While working in this fast paced call center, my duties included, but were not limited to password resets, creating/closing out service requests, fielding questions regarding account status and connectivity issues cs systems used include Seibel Lucid, Confidential, Call Master, Jira, psn/socum Lotus Notes

Confidential

Server Burn-in Technician

Responsibilities:

Working with high voltage cabinets of servers and switches for our clients, my job was to run various test and calibrations in a Linux environment to ensure quality of our products.
Failure analysis and replacement. Keen knowledge and attention to detail is paramount in this position

Confidential

Customer Account Executive II/Tier support

Responsibilities:

As part of the video repair team II troubleshoot and solve problems with our video phone and internet services my duties also include billing inquiries and scheduling repair calls.
All this in a fast paced call center environment.

Confidential

Language Integration Tester

Responsibilities:

Responsible for testing video game software on different configurations of hardware/software and platforms LAN/WAN (Windows XP, 2000, 98).
Input bugs in tracking system. Tested online titles such as Battlefield2.Troubleshoot & install components/software as needed. Bench mark testing and driver verification.

Confidential

PC Board Assembler

Responsibilities:

The assembly of pc boards included: stuffing, masking, wave solder, rework, QA, packing

Confidential

Call Center Customer Service Lead

Responsibilities:

Supervised a work force of seven employees. Utilized AS400 system to track daily inventory transactions. Filled orders received via phone, fax, email and internet (cyber store). Provided Technical Support for customers and employees.
Worked with Marketing Department to insure the integrity of instruction manuals; gave final approval on all text and graphics. Helped to develop and maintain the game hint line. Responsible for web site administration. Monitored and compiled data for sales growth reports. I routinely took over 100 calls a day

Confidential

Call Center Customer Service Representative

Responsibilities:

Answered customers questions regarding company products. Order entry, tracking and fulfillment. General administrative responsibilities. I took 100+ calls every day.

Confidential

Shipping Lead

Responsibilities:

Shipped and received products on an international and domestic basis. Certified to use various gas and electric forklifts.

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