SUMMARY:

• A hard working, motivated individual majored in Management Information Systems with excellent communication, team player, creative, and problem solving skills.
• Very eager to learn, works well under pressure, and has proficient technical skills in various Management Information Systems areas.
• Financed about 75% of al expenses through continuous employment and scholarships
• Contributed to the improvement of client s website within 10% of the projected budget; feedback survey showed significant improvement in efficiency and accessibility.
• Took the initiative and lead group member by setting effective work process and clear objectives.

TECHNICAL SKILLS:

Skills: Microsoft Office ( Word, Excel, Access, PowerPoint) (75 words per minute)

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support Specialist

Responsibilities:

• Taught clients how to maximize usage of the fitness application by showing what products they can create to sell to their customer and how to charge them accordingly
• Helped with the installation of the software through CSI ftp and wiki sites by making sure the client s PC has update .net Framework, hard disk space, compatible operating system and correct .msi
• Maintained correct data for client s configuration file so that the software gains access to the Apphost and Appbus server
• Obtained remote desktop protocol information, and VPN information
• Provided support through GotoAssist, Teamviewer, Gotomeeting, Cisco VPN client, logmein.com
• Restarted Microsoft services and application to ensure SQL server agents were operational
• Introduced client s to company s Cloud version of the software as an option along with CSI hosted server.
• Secured database information from SQL tables
• Helped maintained server health and maintenance
• Regulated customer issues through sales force and sharepoint site
• Trained new employees on customer service and basic technical troubleshooting
• Advised client on proper accounting practices regarding billing customers and reconciliation
• Troubleshoot Tsys/Vita/Visanet and Firstdata credit card processor servers
• Helped existing consultants in solving issues regarding and maximizing the usage of the software
• Helped improve and track internet speed for client s facilities to obtain information from the local server more efficiently
• Downloaded and installed proper device drivers for client s Epson Receipt printers
• Installed form agents and device drivers for client s Mx870 verifones so client s can further market their company through logos and trademarks
• Installed M2sys Fingerprint scanner and also troubleshoots Windows 7/8 compatibility with M2sys Fingerprint scanners
• Assisted in the installation of gate relays for 24 hour access to certain facilities
• Guided clients in the proper way of billing customers and obtaining the maximum profits for the company
• Properly calculated commissions for client s employees based on services and sale of products
• Troubleshoot Confidential magnetic credit card swipe including downloading drivers
• Helped regain customer confidence in company s products and retain customer loyalty to the brand
• Introduced benefits of company s peripheral products
• Helped clients create reports through CSI s custom query builder to create reports specific needs
• Provided for client s to utilize the application for their certain needs
• Helped design and create letters for client s to send out to their potential customers
• Trained clients and CSI s accounts receivable posting to the general ledger
• Guided clients to specific document, manuals, recorded and live webinars.
• Reviewed clients on how deferred revenue works and basic accounting principles the software follows
• Trained client s on Confidential inventory system and their option to choose LIFO or FIFO accounting
• Provided monthly 24 hour technical service through support phone on major issues including credit card processors, server failure for client s information that CSI hosts, and billing information the involves credit card process and EFT transfers to client s bank
• Helped ensure the data integrity of the EFT files that are submitted to client s banks to retrieve funds from customers
• Helped transition from client from CSI previous software to the newer version
• Provided manual updates of client s files to the latest versions of CSI
• Provided up - to-date information of the CSI latest software and explained to customers as to why constant update of Confidential benefits them

Confidential

Services-Part Owner

Responsibilities:

• Accounted for and maintained day to day inventory for business.
• Reconciled daily finances to balance the general ledger
• Maintained daily operations such as food preparation, health code standards in how to serve food, and maintain a sanitary workstation
• Inspected product quality and ensured the health and safety of customers
• Conducted customer satisfaction through product demonstration
• Maintained payroll systems for 3 employees through the use of Quicken small business
• Determined pay rate, hours worked, and expenses.
• Designed and organized company invoices to send out to clients
• Constant track of vendor prices with local fish markets and grocers to lower cost and maximize profits
• Generated revenue upwards of 50,000 after paying for overhead costs
• New Point Corporation - Manager s Assistant (part-time)
• Maintained payroll system up for 10 employees through Quicken small business and also kept track of hours worked to properly compensate employees
• Managed and secured rmation of each employee involving the proper compensation and wages
• Provided administrative support for the manager, involving selling to customers and the newly hired employees
• Tracked and maintained day to day inventory for company.

Confidential

Clerk

Responsibilities:

• Maintained digital data, documents in the computers for College of Engineering through Microsoft Excel, Powerpoint, and Word.
• Ensured that professors reviewed each petition carefully before approval or denial of the petition
• Made appointments for professor s behalf to consult with students
• Copied and documented files in the student record s room.
• Ensure the promptness of important documents through timestamps and sign in sheets
• Consulted with potential student and graduate student on which courses to take for their degree plan
• Ensure the timeliness of mail being delivered to each professor s inbox to avoid miscommunication and promote efficient workflow process

Confidential

Repair Technician

Responsibilities:

• Ran diagnostics to review problems with phones and repaired the bugs Confidential branded PDAs and cell phones.
• Updated refurbished phones and cleared client s personal data from memory cards to prevent identity fraud.
• Surpassed the 40 phone quota repairs and diagnosed over 20 phones for repairs and upgrades to increase production
• Ensured product quality though careful examination of internal and external hardware
• Performed administrative work such as maintaining timesheets were correctly filled and employees were properly compensated

Confidential

Coach

Responsibilities:

• Managed toddlers ages 8 - 12 in gymnastics and provided basic child care
• Sold s to and generating revenues up to 1000 dollars weekly.
• Provided a clean environment for business to operate in