SUMMARY

• ITIL certified IT professional with 7 years’ experience with 5 years of hands on DevOps experience.
• Implement and utilize Best Practice policies for service restoration in a 24x7x365 environment.
• Manage and coordinate all incidents (critical and major) with internal and external support teams, driving to resolution. Facilitate a conference bridge to coordinate, monitor and document the evolution of an incident.
• Manage the restoration of normal service as quickly as possible with minimum adverse impact on the client's business.Achieve the best possible levels of service and availability as defined within client SLAs.
• Experience in Amazon Web Services (AWS) provisioning and good knowledge of AWS services like EC2, S3, Elastic Beanstalk, ELB (Load Balancers), RDS, VPC, Direct Connect, Route53, Cloud Watch, Cloud Formation, IAM, SNS etc.
• Participate in all Incident Reviews assisting Problem Management with Root Cause Analysis and follow up to insure the appropriate engineering team(s) implement the identified fix.
• Extensive experience in Linux/Unix system Troubleshooting, System Builds, Server Builds, Installations, Upgrades, Tuning, Migration, Trouble shooting on RHEL 6.x/7.x.
• Knowledge of JAVA development on AWS infrastructure.
• Worked with multiple DevOps methodologies and tools Continuous Integration (CI) / Continuous Delivery tools (Jenkins) Infrastructure.
• Good knowledge of Virtualization technologies like installing, configuring, VMware vSphere
• Strong communication and people skills, both written and verbal.
• A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure.
• Ability to maintain a reliable and methodical approach to support and Documentation. Quick learner, highly motivated team player with excellent organizational and analytical skills.

PROFESSIONAL EXPERIENCE

Confidential, Pittsburg, PA

IT Operations Engineer

Responsibilities:

• Requirement gathering from cross functional teams and business owners to configure Problem and Change modules. Analyzed and evaluated these requirements in line withITILframework and IT Service Management industry best practices.
• IT Asset Management: Responsible for the daily and long - term strategic management of software and technology-related hardware within the organization which includes planning, monitoring, and recording software license and/or hardware assets to ensure compliance with vendor contracts.
• To assist in forming procurement strategies to optimize technology spend across the organization.
• To develop and implement procedures for tracking company assets to oversee quality control throughout their lifecycles
• To ensure compliance with the Company policy.
• To supervise the overall management of assets that are under the concerned line of business.
• To provide on-going training to appropriate Division/Office staff on the maintenance of attractive assets carried out by them. Used Jenkins, Build forge for Continuous Integration and deployment into Tomcat Application Server.
• Support application projects and create new applications using python written to make, Maven and Ant build tools for application layer modules.
• Implemented Maven builds to automate JAR and WAR.
• Experience in building binaries using Maven and Xcode.
• Built and Deployed Java/J2EE to a web application server in an Agile continuous integration environment and automated the whole process.
• Worked on variety of Linux platforms Red Hat Linux, Solaris which includes installation, configuring and maintenance of applications on this environment.
• Installed packages using YUM and Red hat Package Manager (RPM) on various servers.
• Provide support to Account Managers, UNIX and Windows technicians, and other departments.
• Responsible for design and maintenance of the Subversion/CVS Repositories, views, and the access control strategies and Managed SVN repositories for branching, merging, and tagging.
• AWS Operations: Deploying, managing, and operating scalable, highly available, and fault tolerant systems onAWS.
• Provision EC2 Instances using several AMIs.
• Migrating an existing on-premises application toAWS.
• Configure and maintain virtual private Clouds (VPC), NAT instances and installing
• Elastic Load Balancing (ELB) to monitor Public and private instances inside the VPC.
• Create and manage elastic Block Storage. (EBS) and S3 buckets
• Grant permission and implement versioning on S3 buckets
• Create AMIs of instances and snapshots.

Confidential

Operations Engineer

Responsibilities:

• Restore normal service operations as quickly as possible and minimize the adverse impact on business operations, thus ensuring that agreed levels of service quality are maintained
• Ensure that standardized methods and procedures were used for efficient and prompt response, analysis, documentation, ongoing management and reporting of incidents
• Assigned the tickets based on Incident Management module of severity of an incident
• Specially focus on P1 Incidents and coordinate among the respective resolver team with effective mode of communication as per JPMC Standards.
• Worked with different Incident Management channels. Example: -HP Service Manager, Peregrine, Vulcan and other supported channels
• Responsible for the governance of software and related assets across the enterprise, development of the organization’s ESAM plan and the deployment of the resources that will be necessary to ensure its execution.
• Responsible for IT purchasing of hardware, software, support contracts and licenses.
• Responsible for documenting software assets and assigning management activities to specific individuals in the organization.
• Trained technicians on security administration activity of Active Directory, Mainframe System Administration and other related Business Administration Applications
• Ensure process activities such as Incident Identification, Incident Logging, Incident Categorization, Incident prioritization, Initial Diagnosis, Incident Escalations, Investigation & Diagnosis, Resolution & Recovery and Incident Closure
• Follow-up with incident Functional and Hierarchical escalations end to end till the closure
• Increase visibility and communication of incidents to business and IT support staff
• Enhance business perception of IT by quickly resolving and communicating incidents when they occurred
• Administering Windows Sever 2008, Windows XP, Windows 7, Mainframe, Citrix, GenX and Gen Y issues and providing support to the clients globally.
• Troubleshooting problems pertaining to File Server, Mail Server, Workstation, System Performance, Network Administration, Application Conflicts and System Bugs.
• Influenced product and project delivery through the incident management process.
• Worked proactively in identification of top recurring incidents.
• Assisted with development of incident process documentation & incident reports.
• Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy.

Environment: HP Service Manager, Tivoli, Windows Server 2008, Windows XP/Vista/Win 7, Citrix, GEN X, GEN Y, Remote desktop services.

Confidential

IT Operations Engineer(Infrasturcture)

Responsibilities:

• Worked on incidents related to Windows, Linux and VMware.
• Responsible for production support of Active directory (AD), GPO, Domain users, Users and groups and their appropriate permissions, shares and privilege to access LAN and Domain environment.
• Installed and Implemented VMware ESXi 5.0 host servers with vSphere Client.
• Performed backup and restore of VMware host server configuration, Virtual Machine backup, snapshots, P2V-V2V conversation with VMware converter and with other third party converters, Patch updating, monitoring/reporting, SSH and SNMP and notification of alerts.
• Client support on all types of Server level, Database and VPN issues
• Support Virtual Dynamics and Virtual Static images.
• Create VM, Templates, and Test System according to client’s requirement.
• Taking ownership of incidents, and working with our Development group to resolve more advanced issues when necessary.
• Monitored and analyzed the issues related to Virtual infrastructure.
• Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy.

Environment: Windows 2003/2008, Windows XP/Vista/Win 7, Remote desktop services, VMware VSphere 5, Red Hat Linux (6), Tomcat 6, Apache, SQL Server Failover Cluster, SQL Developer, Oracle 10g.

Confidential

IT Systems Engineer (Internship)

Responsibilities:

• Support Unix and Linux servers according to client’s requirements.
• Installed software, patching, upgrading and maintenance of OS and server hardware components as per requirement.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Confidential

System Administrator

Responsibilities:

• Installation software, patching, upgrading and maintenance of OS.
• Installation, upgrade and maintenance of server hardware components as per requirement.
• Install and configure Apache, Tomcat, etc.
• Troubleshoot Windows 2003 Servers and streamlining the user policies
• Managing User accounts using Active Directory.
• Escalating calls and incidents where necessary to senior managers & team leaders.
• Updating support documentation.
• Answering & responding to all calls & requests within agreed time scales.
• Keeping customers updated as to progress.
• Provide troubleshooting and configuration support for client desktop and networking environment.

Environment: s: Red Hat Linux v4/5, Oracle 10g SQL, PL/SQL, shell scripts, SQL Load, Toad, Windows, Putty, Storage.