Help Desk Support Resume Duluth, Ga - Hire IT People

Summary of Qualifications:

Over 3 years of Desktop and Help Desk Support.
Dell Certified
Supported over 300 users in a fast paced environment.
Dedicated to providing quality customer support; consistently meet or exceed client needs by providing service beyond expectation.
Strong technical aptitude with exceptional talent and development and an ability to effectively translate technical information and procedures to end-users.
Superb troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions.

Work History

Confidential, Houston, Texas. 6/2009 to 6/2010
System Administrator

Imaging Computers using RIS.
Resetting Passwords in Active Directory
Troubleshooting proprietary applications
Troubleshooting hardware issues HP and Dell computers
Troubleshooting Microsoft office 2003 applications(Excel, Outlook)
Activated Blackberry's (curve, new 8520)
Installing PC's for new incoming employees(HP Z600, 7900, Dell 760)
Setting up Teleconferences in board rooms(AMX system)
Create and manage tickets using ticketing software(Resolve it, Virtual Tech)
Configuring Trading software(Reuters, Bloomberg, Trading Technologies)
Upgraded over 300 computers in this office
Coordinated the deployment of over 300 computers
Shipped and Received all computer hardware in this office
Printer Repair and Maintenance (HP LaserJet 4350)
Transfer user's data when upgrading to new Pc's (PST's, Favorites, Documents, Add ins, Etc.)
Trading Floor experience
Hard drive disposal
OVCM Management(installing software remotely)
Ice Exchange setup(Trading software)
Toad Setup and installation(Developer software)

Confidential, Houston, Texas 5/2008 to 2/2009
Desktop Support

Confidential, Houston, Texas1/2008 to 4/2008
Help Desk Analyst

Confidential, Houston, Texas 5/2007 to 1/2008
Help Desk Tier 1

Provided support to over 300 + users
IT desktop support, troubleshooting and analysis
Inventory , and Ticket management with Track-IT
Remote Desktop Assistance(Windows XP)
Repaired Dell, Compaq, Hp, and IBM Pc's
Active Directory
Windows 2000/XP/2003 operating systems and MS Office 2000/2003
Documented & updated installation, configuration, deployment & maintenance procedures
Installed new computers and software as well as new work areas
Performed basic network tasks, including but limited to: user administration tasks, managing print queues and basic network connectivity issues.

Education:

Network Engineer Atlanta
Georgia Perimeter College Computer Science
Morehouse College Computer Science