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Help Desk Technician Resume

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MD

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OBJECTIVE : An information technology position offering challenging
responsibilities for growth and advancement.

WORK EXPERIENCE :
5/04 – Present Help Desk Technician
Confidential,MD
Setup and install new or replacement workstations. Troubleshoot
end user hardware/software related issues. Update and monitor
help desk ticket tracking system, assist in migrating databases from
Access to SQL server, switch/router/and firewall support, install anti-virus
software, provide printer and print server integration and support.
Preventive maintenance of computer systems by scanning and running
anti-virus software. System back-up and recovery.

4/00 - 5/04 Systems Engineer
Confidential,VA
Install and configure workstations, identify, research, and resolve
technical problems. Support and maintain user account information.
Install new software releases, system upgrade, repair and maintenance.
Install and configure network infrastructures, such as cisco switches
and routers, bridges, gateways and various routing protocols.
Troubleshoot and resolve network connectivity problems.
Review and recommend installation or replacement of hardware and
software components and any configuration changes.

3/97 – 4/00 Computer specialist
Confidential,Washington, D.C.
Installation, configuration, upgrade and troubleshoot of computer
hardware and software. Preventive maintenance of computer systems
by scanning and running anti-virus software. Supporting users with
software application, such as Microsoft word and excel and other
productivity applications. Troubleshoot TCP/IP network issue.

EDUCATION
B.S Computer Science, May,1998.
B.S Electrical Engineering, Dec.,1998.
M.S Information Systems

CERTIFICATION
Microsoft Certified Professional - MCP
Microsoft Certified System engineer – MCSE
Cisco Certified Network Associate - CCNA
Cisco Certified Network Professional – CCNP

JOB-RELATED SKILLS
Knowledge of UNIX, Oracle, C/C++, PL/SQL, MS Word, Excel, TCP/IP, windows
operating systems (NT, 2000, 2003, XP).

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