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Eit Help Desk Resume

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Frisco, TX

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SUMMARY

  • Research, troubleshoot, and resolve technical support issues. If an issue cannot be resolved then route tickets to appropriate destinations for escalation.
  • Provide Technical Support for customers.Replace old PCs with new ones, update systems and add printers to machines for Wells Fargo.
  • Provide over the phone support to customers in need of assistance with paying a bill.
  • Take inbound/outbound calls to collect payments from customers with delinquent accounts.
  • Assist new members to the company with getting familiar with the guidelines and processes of collecting a payment, maintaining sufficient wrap times, and meeting a goal.

SKILLS:

  • Ability to troubleshoot PC issues, software and hardware.
  • Knowledge of Microsoft Windows XP, 7, 8 and Linux Ubuntu OS.
  • Ability to subnet IP Addresses.
  • Working Knowledge of Citrix Applications.
  • Ability to configure Cisco Switches and Routers.
  • Experience with Remedy Ticketing System.
  • Knowledge of DHCP/DNS and ability to configure on hosts.
  • Manage Active Directory Domain Services in Windows Server 2008.
  • Ability to Add Permissions to users in Active Directory.
  • Ability to Add Users and Computers in Windows Server 2003, 2008.
  • Working Knowledge of VPN Technologies.
  • Knowledge of Software and Hardware RAID technologies
  • Knowledge and Understanding of the OSI model.
  • Outstanding Customer Service skills.

WORK EXPERIENCE:

Confidential

EIT Help Desk Frisco, TX 

  • Research, troubleshoot, and resolve technical support issues. If an issue cannot be resolved then route tickets to appropriate destinations for escalation.

Confidential

FSC AGENT ,TX

  • Provide Technical Support for Verizon FiOS customers.
Confidential

 PC Tech,TX

  • Replace old PCs with new ones, update systems and add printers to machines for Wells Fargo.
Confidential, 

 CSR,TX

  • Provide over the phone support to customers in need of assistance with paying a bill.

Confidential, 

CRC Agent,TX

  • Take inbound/outbound calls to collect payments from customers with delinquent accounts.
  • Assist new members to the company with getting familiar with the guidelines and processes of collecting a payment, maintaining sufficient wrap times, and meeting a goal.
Confidential, 

 Lot Attendant,TX

  • Maintain clean and clear lot.
  • Make sure everyone is helping customers.
  • Assist with all other departments in the store.

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