IT Engineer Resume

SUMMARY

Obtain a challenging technical position where I can utilize my desktop engineering and technical support skills towards an opportunity with potential growth.

Over 17 years of experience with providing technical support for client software, OS, and network issues.
Strong interpersonal and organizational skills, including the ability to meet deadlines, follow written policies and procedures, and maintain superior customer service at all times with all users.
Excellent knowledge with Windows 32 - Bit / 64-Bit Workstation/Server OS Environments, Windows Registry, Active Directory, User Profiles, and Group Policies.
Proficient in the creating, testing, and deploying Application Packages, Software Updates, Windows OS, and Task Sequences using Microsoft SCCM 2012 in a large corporate environment.
Experience in creating custom scripts using Windows Batch, VBScript, and PowerShell for the automation of Windows Desktop Management.
Strong experience with creating software packages (MSI / EXE) using AdminStudio, Wise Package Studio, and related software packaging tools.
Able to create and maintain Windows OS images using tools such as: Microsoft Deployment toolkit (MDT), Windows Automated Installation Kit (AIK), Microsoft Application Compatibility Toolkit (ACT), and SCCM.
Able to develop support procedures, technical documentation, and training Technical Support personnel for the use and support of new products and systems.
Experience with supporting Confidential VDI Environments.
Excellent interpersonal, verbal and written communications skills for both technical and non-technical personnel.

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Engineer, San Francisco, CA

Creating windows installer packages, custom scripts, and patches for companies SCCM 2012 environment.
Maintain standard operating system environment; OS Images, task sequencing, and hardware drivers.
Deploy applications and software packages to all departments using SCCM 2012.
Create and support VM’s used on Confidential VSphere Servers.

Confidential

Windows Packager, Santa Clara, CA

Assist with App-V packaging and testing rollout.
Create documentation process, procedures, and templates for engineering team.
Provide support for corporate MAC and Windows user environments.

Confidential

IT Engineer, Palo Alto, CA

Provided automation for applying custom user environment configurations.
Assist with remediation testing for all user applications.
3 rd Level support for user technical issues.

Confidential

Windows Administrator, San Ramon, CA

Create an installation package based on installation instructions provided by other technical resources.
Determining special configuration for the application (registry keys, shortcuts, special permissions, database configurations, etc.…).
Document packaging process and test results.

Confidential

Desktop Engineer, Tucson, AZ

Create solutions for deploying complex software applications to clients within a highly secure environment.
Build software packages using Wise Package Studio, InstallShield, VBscript, and SCCM 2007/2012.
Help implement new policies and procedures within desktop engineering, develop, and support teams.
Resolved assigned tickets for desktop, network, and application issues.

Confidential

Desktop Design, San Ramon, CA

Build and update software packages to meet client requests in a fast paced environment.
XP to Vista deployment project; performing remediation, packaging, and documentation duties.
Perform and validate test packages for workstation operating systems.

Confidential

Desktop Engineer, Concord, CA

Build software packages for new and/or existing applications for all lines of businesses.
Responsible for deploying software packages to all Online Banking Call Centers.
Provide senior level support for escalated tier 3 production problems, questions, and related duties.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship