Helpdesk Support Specialist Resume
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Experience:
Confidential
Tuscaloosa, AL
Helpdesk Support Specialist
March 2005-August 2011
- Provide technical support to end-users via telephone, email, face to face, or remotely
- Provide solutions to end-users problems in a timely-manner
- Troubleshoot problems related to computers, laptops, mobile devices, software
Confidential
Tuscaloosa, AL
Marketing Research Associate
October 2004-March 2005
- Perform telephone surveys for business customers
- Verify customer\'s information to ensure continued subscription to business magazines
Confidential
Tuscaloosa, AL
Assistant
March 2003-September 2003
- Organize customer\'s documents in order to assist in providing efficient payroll
- Deliver payroll checks
- Organize customer\'s documents in order to assist in providing efficient tax returns
Confidential
Tuscaloosa, AL
Customer Service Representative
May 1997-August 1997
- Process sales transactions
- Maintain good customer service
Education:
- Bachelor of Science, Computer Science
Skills:
- MS Office 2003-2010 (Word, Excel, Outlook)
- Windows XP, Windows 7
- Desktops, Laptops, iMacs, MacBooks
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