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Business Systems Helpdesk Analyst resume

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Objective: 
To obtain a position in an organization that will allow me to utilize my  skills and seek further advancement 

Skills: 
Customer service, Medical law and ethics, medical terminology, billing  and collections, accounts payable and receivable, Microsoft Office (Word,  Excel, PowerPoint, Outlook) computerized billing using Medical Manager,  Transcription, knowledge of Cerner and Centricity, Active Directory, IDX ,Remedy Ticket system, excellent written and  oral communication 

Work Experience: 
Confidential

01/2010-Present 

Business Systems helpdesk analyst 

Responsibilities Included: 
Entering tickets into Remedy Ticketing system 
Troubleshooting issues such as Windows, Printer 
Inbound calls regarding pc such as Microsoft, Lotus notes email, 
Outlook, Assisting with calls in regards to applications for Centricity, 
Citrix, IDX, Lawson portal. 
Resetting passwords via Active Directory, MRDI 
Using remote tool to log into pc’s for troubleshooting 

Confidential

07/2008-11/2009 

Medical Assistant 

Responsibilities included: 
Assisting Doctor with small procedures, taking vitals 
Assisting with reception duties (answering phones, etc) 
Registering patients for surgery 
Preoperative Screening (i.e.: blood work, ekg, taking blood pressure,  etc) 

Confidential

09/2007-07/2008 

Medical Office Assistant 

Responsibilities included: 
Responsible for working in OR waiting area 
Assisting with reception (answering phones) 
Registering patients for surgery using Cerner system and Centricity 
Preoperative Screening (i.e.: blood work, ekg, taking blood pressure,  etc) 

Confidential

08/2006-09/2007 

Customer Service Representative 

Responsibilities included: 
Inbound customer service calls regarding client credit card accounts 
Responsible for resolving issues regarding billing, faxing, and copying 
Responsible for researching data 

Confidential 

08/2002-07/2006 

Collections Representative/Helpdesk Tech Support 

Responsibilities included: 
Responsible for Inbound/Outbound calls to past due clients about  accounts 
Helping to resolved delinquent accounts to bring current 
Sending out correspondence to clients 
Faxing, mailing, assisting with any problems on accounts 
Taking phone payments 
Responsible for helping internal clients with PC issues 
Password resets, troubleshooting, etc 
Responsible for trouble tickets for users 

Confidential 

08/1999-08/2002 

Administrative Assistant 

Responsibilities included: 
Responsible for multi line phone system 
Copying, filing, sorting/distributing mail 
Typing memos, letters, reports, faxing, customer svc based 
Greeting Customers and scheduling appointments 

Education: 
Confidential School 

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