Help Desk Technician resume usa - Hire IT People

TECHNICAL SKILLS:

Operating Systems:Windows XP, Windows 7, Windows Server 2008 R2 Enterprise

Software Applications:MS Office Suite 98, 2000, 2003, & 2007, Quicken 2000, Microsoft Exchange 2003 and 2010, Marketron, Lawson, SharePoint, Active Directory Users and Computers, Exchange Management Console, Track-It Technician Client, McAfee Scans, Symantec Ghost, Blackberry Enterprise

Hardware:HP desktops & laptops, Dell desktops & laptops, General networking experience (running cables, troubleshooting connections, activating ports), Re-imaging HP PC’s and laptops, Remote desktop, HP Printer installs and cartridge replacements, Password resets, iPhone, Droid and Blackberry support, and Laptop and overhead projector setup

Others:Clerical Skills, Data entry, Superb Customer Service skills with a proven ability to adapt and deal with various client levels and industries,

Leadership Experience:

Confidential, January 31, 2011- Present
Help Desk Technician Intern

Administer user passwords and password resets through Active Directory for applications such as Lawson, SharePoint and Marketron
Create and modify user email accounts through Exchange Management Console
Re-image and setup brand new HP PC’s for current employees
Troubleshoot system performance issues for users via phone, remote desktop, and in person
Complete SARFs (System Access Request Approval) for new hires and existing employees who need account modifications
Replace ink and toner cartridges for hp LaserJet printer models 4600n, 4014n, 4700n, 3250, 4250n
Run full and quick virus scans on user PC’s using McAfee Virus Scan Enterprise
Re-imaging and setting up brand new HP PC’s for current employees
Create 30-40 work orders per week through Track-It Ticket System for all of the customers that I help
Provide smart phone help support for end users enabling them to send and receive emails mobile
Setup laptop and overhead projector for corporate meetings on a weekly basis
Asset inventory maintenance and control
Install, configure, and image Microsoft Windows 7 Professional and XP Professional

Confidential May 2004 - January 2009
Aide

Served as a data personal assistant to a mentally and physically challenged couple and aided them on everyday ordinary household tasks
Operated Quicken 2000 to manage, summarize and analyze the personal finance of Victor and Denise Hill
Arranged their bills by date in alphabetical order sequence for them to access them in an efficient manner
Managed small household budget and established an organizational system that simplified the household billing system

EDUCATION & TRAINING:

Enrolled in one-year career development institute that provides six months of technical and professional training, a six-month corporate internship and college credit.
Completed courses includedesktop support, IT helpdesk, computer networking,business writing, professional skills, personal finance,and customer service.

Youth Leadership Program Volunteer

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Help Desk Technician Resume

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