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Help-desk Technician Resume

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MichigaN

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EDUCATION

Bachelor of Information Technology and Security
Baker College – Online Campus
In Progress

EXPERIENCE

Help-Desk Technician, July 2012 - Present
Confidential,, Michigan

  • Provide networking/desktop support and perform mainframe and account maintenance tasks.
  • Engage and track level 1 technical issues with responsibility for the timely documentation, escalation, resolution and closure of trouble tickets.

Security Officer, March 2011 – July 2012
Confidential,Toledo, Ohio

  • Applied and practiced latest security procedures.
  • Accurately reported daily occurrences and incidents.
  • Provided constant monitoring over valuable client assets.

Command Center Operator, February 2010 – February 2011
Confidential,, Michigan

  • Confidentiality handled sensitive information for clients.
  • Ensured consistency of command center machines and computers.
  • Handled large sums of money professionally.

Proofreader, August 2006 – January 2010
Confidential,Perrysburg, Ohio

  • Provided customer service to clients regarding billing and troubleshooting issues.
  • Mastered call-center software and skills in a demanding environment.
  • Proofread all submitted documents in a timely manner.

SPECIAL SKILLS

  • Trained in Microsoft Word, Excel, Access, Outlook, and PowerPoint.
  • Trained in computer hardware with knowledge on assembly and dis-assembly/repair.
  • Knowledge in HTML, XHTML, Java, C++, Visual Basic, Adobe Photoshop, Illustrator, and DreamWorks.
  • Ability to type 100+ words-per-minute.

AWARDS AND ACHIEVEMENTS

    • Dean’s List, Baker College - Spring 2011, July 2011, August 2011

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