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Help Desk Technician Resume

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TX

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Objective
Seeking a position as a Technical Support Analyst with a reputed organization to utilize my systems management, networking and customer service skills.

Education
Bachelors of Business Administration in Management Information Systems (May, 2012)
Minor in Supply Chain and Logistics Technology
University of Houston, Houston, TX

Certification

  • CompTIA A+

Computer Skills

  • Windows 2000, XP, Vista, Server 2008, 7, Linux
  • Microsoft Office, HTML,CSS
  • Bomgar, ResSched, Deep Freeze
  • Adobe Dreamweaver, Photoshop

Relevant Experience
Help Desk Technician Confidential,TX (Feb.2009- present)

  • Answer a high volume of inbound technical support calls in a fast paced environment.
  • Maintain proper documentation of support tickets using Track-It.
  • Administer and support user accounts in Active Directory.
  • Install, configure and troubleshoot desktops, laptops, printers and multimedia equipments.
  • Monitor and troubleshoot ISDN and IP based video conferencing with partner universities.
  • Perform regular hardware and software maintenance.

Work Experience
Office Assistant, Confidential,TX (Dec.2006-Jan.2009)

  • Organized office files and documents; and maintained equipment inventory lists.
  • Assisted with the planning and development of departmental goals and special projects.
  • Monitored patients diet orders in the computer; updated and made necessary changes to the orders as needed.

Memberships
Management Information Systems Students’ Organization (MISSO)

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