TECHNICAL SKILLS:

• Mac Operating System X Mountain Lion (2012)
• BMC Remedy IT Service Management (2015)
• ePerformance (2010)
• Ariba (2015)
• Budget Support System (BSS) (2008)
• Travel Preparation and Regulations (2008)
• E2 Solutions Travel Arranger (2015)
• Central Financial Management System (CFMS) (2007)
• Data Warehouse (2007)
• Global Financial Management System (GFMS) (2015)
• Travel Manager (2007)
• Integrated Logistics Management System (ILMS) (2015)
• The BRG Share Service Manager Program (2006)
• Microsoft Windows Operating System 8 (2012)
• Microsoft Office Suite 2011
• Data Warehouse (2012).

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC.

Financial Analyst

• Provide Tier 1 (Help Desk) and Tier 2 (Analyst) responsibilities for Global Financial Management Systems and E2 Solutions
• Provides E2 Help Desk support in adding new users, processing change requests, resetting passwords, processing routing changes and providing  technical assistance based on Department policies and procedures
• Create and modifying roles and responding to user’s E2 inquiries regarding the Carlson Online Booking Tool
• Verifies employees in GFMS to ensure payment information has been setup in the financial system
• Coordinates with budget analysts for fund adjustments in the (GFMS) for travel obligations and vouchers
• Resolves voucher rejections to ensure documents are corrected and processed in a timely manner
• Worked with internal staff to report issues, track and drive issues to resolution, and ensure travel documents in GFMS are accurate and provide support for accounting adjustments
• Provide coverage/overtime as needed during project implementations

Confidential, Washington, DC.

Asset Management Systems Program Management Officer

• Provided support for AMS program with day - to-day administrative functions
• Provide administrative support for Program Manager and AMS Team Members
• Corresponded with site leads and fleet managers to resolve issues in regards to fleet and asset issues
• Uploaded training documents from CAU onto Firefly SharePoint site
• Develop presentation slides and making modifications in preparation for the Executive Briefs and record upload new action items to FSS Action Tracker.
• Program Risk Review meeting to discuss potential risk and mitigation strategies in the end participate in vote for Impact vs. Likelihood
• Review and revise AMS Release Notes prior to publishing on the Rational Team Concert website
• Update Aged Data matrix, AMS Scorecard, and O&M report
• Attend Central Warehouse weekly status meetings to discuss workflow processes to better manage warehouse inventory of assets for the FBI
• Coordinate Mobile Anywhere Project Status meetings to review status and action items associated with the project to deploy the Mobile Anywhere platform, including acquisition and testing the new Mobile Anywhere
• Monitor PRA requests for various mobile devices to run pilot program for Mobile Anywhere system
• Research in AMS for the current Accountable Inventory Summary to identify assets captured for FY16 annual inventory.
• Update the AMS Inventory Tracker by utilizing the Accountable Inventory Summary reports provided by AMS to update progress of the annual inventory for FY16 on the AMS Inventory Tracker spreadsheet

Confidential, Washington, DC.

Support Service Specialist

• Provides administrative support services for each bureau including procurement, asset, and space management.
• W ork with the Department’s internal service providers to address contracts, office space, security, safety, communications, equipment and furnishings, parking, and other services, as appropriate. 
• U tilizes the Department’s strategic sourcing acquisition application to achieve economies and conducts periodic process analyses to measure performance and to ensure efficiencies through continuous-process improvements.
• Manage and maintain the Blackberry/iPhone/iPad issuance program.
• Respond to customer service inquiries via phone and/or email.
• Process incoming DS-0087 work orders and requisition requests.
• Provide customer assistance with E2 Solutions travel requests, and vouchering
• Conduct annual inventory of bureau technical equipment, safes and office furniture.
• Input/remove new inventory data into the Integrated Logistics Management System (ILMS)
• Served as a System Administrator for E2 Solutions Government Travel System
• Process and approve Travel Authorizations for the AVC and PM bureaus based on the Federal Travel Regulations.
• Complete monthly travel reports using the Data Warehouse system for both the AVC and PM bureaus.
• Generate office signage for name plates and doors.

Confidential, Washington, DC.

Management Analyst Contractor

• Provides program support to the ISN/CTR office by circulating nuclear, biological, chemical, and missile projects for multi-faceted levels of review; coordinating the scheduling of monthly interagency meetings; developing a cohesive database to track the engagement of scientists worldwide; integrating project feedback from collaborating agencies; and ensuring proactive disclosures of biological projects (i.e. International Science & Technology Center and The Science and Technology Center in Ukraine) are posted to the agency’s Intranet
• Serves as the initial point of contact and continuous conduit for building entry and access control for visitors utilizing the Confidential Main Building as their work site
• Assists and reviews ePerformance appraisals for mid and senior level civil service personnel and foreign service officers
• Coordinates the disposal of sensitive materials in accordance with classified and unclassified agency guidance
• Provides administrative support with regards to timekeeping, procuring office essentials, securing meeting locations for senior agency officials and fostering the coordination of security clearance information between agencies

Confidential, Washington, DC.

Office Assistant - Contractor

• Served as the liaison for the implementation of the new travel system E2 Solutions for ISN, PM, and VCI bureaus; and coordinated weekly on-site support sessions to deliver guidance to users
• Analyzed and interpreted federal travel regulations and payment procedures issued by DOC, GSA, OPM, Treasury, and DOS; provided technical guidance and advisory service to customers, staff and management on travel policy and procedures while ensuring compliance with Federal and Departmental travel regulations
• Provided budgetary guidance to management and administrative personnel in the areas of budget formulation and execution, financial analysis, reporting, and funds control; participated in meetings with upper-level management to provide technical advice and guidance during phases of the budget year; maintained a system for tracking invoices and procurement documents; assembled accounting documentation, analyzed transactions, and made decisions on the type of action and coding required; and processed vouchers/invoices for payment in accordance with the Prompt Payment Act
• Served as a System Administrator for Travel Manager (TM 8.0); generated spread sheets using Microsoft Excel for data management (i.e., invoices, vouchers, travel authorizations, etc); handle d records retention and archival requests;

Confidential, Washington, DC

General Clerk - Contractor

• Performed effectively as Customer Service Liaison for Executive office, Human Resources Division, Financial Management Division, Information Resource Management, Management and Planning, Presidential Travel Services and Procurement and Administrative Services directorates; demonstrated insightful task log desk duties by ascertaining merits and responding accordingly;
• Provided administrative zeal with regards to a variety of correspondences, contracts, leases, permits, agreements, forms, reports and specifications; interjected personal expertise of technical terminology into the preparation of documents in draft and final form; engaged in records management by routing interoffice mail, external mail, and packages (FedEx, UPS, DHL etc.) often sensitive in nature
• Generated customer service surveys using the BRG Share Service Manager Program, process travel vouchers and transferred labor forms; and procured office essentials for the staff through mandatory sources of supplies and services;